Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I ordered the Android 10.1 inch tablet from J&Y on the 30th Nov. I paid £64.99 for the bundle plus £9.99 postage. I am still waiting for this to arrive & am getting worried as its for a Xmas present. I tried ringing the number they gave me & after waiting for 45mins I hung up. I have e-mailed them which they did reply to after 4 days. They asked me for my name, address, phone number & voucher code, all of which they already had. I have e-mailed them again plus I have e-mailed gogroopie & have had no response. Very disappointed & I hope I am not going to lose my £74.98. I am a pensioner & cannot afford to lose it. I know it says delivery 2-3wks but that is up this weekend so with the Xmas post I am getting very anxious & not sleeping”
Hello,
Thank you for contacting Go Groopie, sorry we have just reached your email. We can see on our system that you redeemed your voucher and paid the postage cost on the 30/11/14.
Please allow up to 21 days for delivery as stated on your voucher.
Kind regards
Go Groopie
“I ordered a tablet on the 28th November costing me 39.99 and postage 9.99. It has only just arrived today. I got so worried looking at the reviews after I had paid for it. The is a chip in the screen and the delivery took for ages. I wouldn't recommend the site. They don't have a number to contact if any problems, you can only email. Which they probably don't email back.”
Hello,
Sorry to hear this, you will need to go onto the merchant's website and fill in their Returns Form for the merchant to contact you directly and please state whether you would like a replacement sent or a refund.
Please do not hesitate to contact GoGroopie.
Kind regards, GoGroopie
“My voucher code doesn't work and I have tried on numerous times to contact Gogroopie by email with absolutely no response. I was hoping to put the item ordered into a stocking at Christmas but that is obviously not going to happen now!! Will definitely not be using them again and would recommend after reading some of these reviews that no one else does either!!!”
Hello,
Sorry to hear this, but unfortunately as you have raised a paypal dispute we cannot assist you until you remove this dispute.
Please let us know once you have removed this dispute then we can test your code for you and assist you further.
Kind regards, GoGroopie
“Bought a few codes over the past few days, wish I had looked this company up first, and to think I recommend them to all my friends.. A few of my codes have gone through and I will wait in anticipation to see if they arrive but two codes are invalid, so close to Xmas this is leaving me left to find these presents and I have emailed go groupie with no response. I do not know if this is a genuine mistake or if I have totally wasted the last if my Xmas budget..!!!”
Hello,
Sorry to hear this, please check your emails. We have contacted the merchants and have asked them to reset your codes and to contact you directly.
Our sincere apologies for the inconvenience this has caused you.
Kind regards, GoGroopie
“Hi I ordered 2 items from this site I received 1 item within the time scale but I am still waiting for my second item from the compamy called.loco gadgets I have received an email from go groopie explaining they are looking into it i have emailed both companys many times and have not heard anything I am very disappointed as this was a xmas present for my grandson and I can not afford another one please please go groopie or loco gadgets get back to me I don't want to tell my grandson I don't have a xmas present for him”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I am waiting to receive 6 items I paid for via pay pal cant get in touch with them or should I say they do not aswere to I have to go bacvk to pay pal to get money back Pat”
Hello,
Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and confirm whether you have redeemed all of your vouchers for us to assist you further.
Many thanks,
GoGroopie
“bought an offer for sweets from mr big tops and the voucher code will not work to put the order through i have emailed go groupie but had no reply and canot find a telephone no for them.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query and has contacted the merchant to reset your code. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I ordered a watch that never arrived and about 2 month later still waiting. Luckily for me, it wasn't that much and I feel sorry for the people who have spent 100's. I got a email at first complaint from the company saying my item was on it's way (via the north pole I think).
In fairness to go groopie, I did get a response from them but only after I had put a dispute on with paypal. I was told I would get a response from the company that I ordered from within 7 days which never came, so I have escalated the claim, however I have not received any money back yet. Like I said to them, I have had stuff arrive from China quicker.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We see that a member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“After confirmation of my order,on checking my bank statement I found that the post and package payment had been debited not once but three times,I have since e mailed customer services about this problem but as of yet I have not received a satisfactory explanation or reimbursement of the overpayment of the post and package mistake made by gogroopie.await your response”
Hello,
We're sorry that your experience using our service was unsatisfactory. We see that a member of our customer support team has responded to your emails, please check your emails and respond to our email.
Many thanks,
GoGroopie
“Ordered a crystal poppy badge but when the payment went through it said there was an error so I tried again to find two vouchers had gone through.
Emailed twice to get the second one refunded! Still no response.
Please deal with my refund ASAP
Thanks”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“very slow when a problem be patiant and keep emailing them. just got full refund 139.00 good luck everyone please use credit card and paypal together so u have lots of peace of mind”
“The voucher code they sent me was considered expired by the website it was connected to once n it was considered redeemed already another time.. And they did not reply or take care of my problem but they did take the payment right away... How convenient for them!”
“I've ordered a few things with them some things have turned up and I'm still waiting for some other things and won't reply to emails not using them again”
“I'm coming from a Merchants point of view here, just to warn others off - I was in talks of doing a deal with Go Groupie and midway through, I read up all these reviews (and plenty more on other sites) and was horrified. From what I can see, it is mainly customers complaining that goods haven't been received or have been received faulty, which is the MERCHANTS fault, but Go Groupie clearly doesn't help their customers.
When I saw this, I sent the lady (called Sarah) outlining that I was concerned about the reviews, but as a reputable business, my customers would NOT receive faulty goods and all my products would be accounted for at the post office, but could they explain to me what they do to protect their merchants, how they deal with customer enquiries and payment terms, as quite often I have heard of merchant running deals, sending out goods and not getting paid for them.
Nothing. Zero. Ziltch. After being almost hounded by them and receiving prompt replies after every email about setting a deal up, as soon as I ask a reasonable question, they go cold. This sends alarm bells ringing, and I would advise anyone of thinking of dealing with them (merchant or customer) to think better of it.”
“I placed four orders via GoGroopie and only one of them went without a hitch. Two others were delayed and I am still chasing a refund for the fourth. GoGroopie have replied to my emails each time I have used their online contact form but the end result is mixed, to say the least.”
