“Had major problems buying my policy on line due to a technical issue with the site so I had to phone to buy the policy, I was asked to email proof of identity before they could set up the policy and take payment and they said a bank statement would be fine but after I sent it they said a bank statement was not acceptable and asked me to send a utility bill which I did then after another phone call they said that I didn't need to send the utility bill as the bank statement was fine , so after a very frustrating day I eventually purchased the policy. The price was good with a good level of cover for my needs it's just a pity that the web site was not managed better as I tried for 3 days to buy online.”
Hi Tony, we're sorry to hear of the initial issues you faced when starting this policy with us. We're glad to hear you're finally sorted now but your comments will be passed on regarding the website issues. Kind Regards.
