“Simple way to get insurance for my myself with my 17 year old son as a named driver for him to be able to drive with "L" plates under my supervision. Reasonable price, no black box requirement. Excellent customer service.”
Hi Arul, We are sorry to see this review and would like to investigate. Please send a policy number or vehicle registration to insure2drivefeedback@sabre.co.uk. Thanks in advance.
“Highway Robbers. Made the mistake of buying insurance with them this year after having a good experience in 2017-18. They increased the premium by a good amount but when I did a new quote the price was significantly less. I got the new policy and then had endless emails from them demanding my no claims bonus proof or they would charge me a supplement - this is the no clais proof that they wouldn't send me to send back to them! After that was finally resolved I was charged £25 for changing my car to a newer model of the same car on top of the slight increase in insurance as an admin fee. Now I need to order a Green Card because I am going to France in April and can't run the risk of waiting to see what is going to happen with Brexit as they take a week to send it out. Having been told that there was no charge I was then called back a day later demanding £25 for issuing a Green Card. this charge is not listed in their terms and conditions of business. AVOID this bunch of con artists as every change or ammendment costs at least £25. The sell insurance as if it is a loss leader and then stuff you with surcharges left right and centre. Awful company to do business with.”
Hi Tim, Thank you for the review. Please send a policy number or vehicle registration to insure2drivefeedback@sabre.co.uk and we will look into your comments. Many thanks.
“Worse insurance company I’ve had in my 25 years of driving, all good to start, then at the end with a policy paid in full refused to give me a Years no claims because I changed my car 2 weeks before the 12 months was up and was moving insurance companies.
The staff on the phone laughed at me when I got a little upset, stay away from this company absolutely discussing customer service to say the least”
Hi There, We are very sorry to see this review and would like to investigate this. Please can you send a policy number or vehicle registration to insure2drivefeedback@sabre.co.uk? Many thanks.
“All seemed good to begin with but I wish I'd read the list of negative reviews first. I recently moved address from a large town to a much smaller one and advised them of the change. After this I receive an email saying to contact them for amendments. I honestly thought this was going to be an admin fee which I was willing to pay, however the adviser states that I now owe a staggering £95.00 for the change of address.
I asked for an explanation to which she advised me it was due to crime rates in the area. This town has a population of 650 people and is very quiet. Everyone knows everyone and there is no car crime. My family have lived here for years and I've just moved back. I advise her that there is no car crime and she goes off to speak to a manager. I'm then advised that it's due to a multitude of reasons but she cannot go into specifics. I asked again for a breakdown on how they have come to this decision but this is refused on confidentially reasons? At this stage I'm so confused as I'm not getting any answers. I was then given customer services email address as she states that they could look into this for me as there is nothing she can do. I have emailed them with a request on how they reached their decision and I will await their response and update accordingly.
I'm confused on this increase as I'm moved from a very large town which has crime to a much smaller one with no crime and their asking for more money. I've even got my own parking spot with the property so my car is safer than before as it was on a public road. You'd think the company would be happy in this instance that their liability has been reduced but they've asked for more without any explanation.
Seeing this level of money gathering is scary. I'm genuinely in fear of having an accident with these guys providing my cover now. I will most definitely be avoiding them when it's time to renew this year.”
Hi There, Sorry to see this review. I can see that you have also left a review on another review site to which I have responded to. Please can you send a policy number or vehicle registration to insure2drivefeedback@sabre.co.uk in order for us to locate the policy and investigate your comments. Many thanks.
“Avoid this company like the plague
Very bad customer service
Provided them with all requested documents like no claim proof and residence proof, yet bully me that they will cancel policy
Horrible, Horrible, Horrible company.”
We are very sorry to see this review and would like to investigate this further. Please can you send us your policy number or vehicle registration to insure2drivefeedback@sabre.co.uk. Thanks in advance.
Hello there, if you would like to drop us an email to insure2drivefeedback@sabre.co.uk with your details and the details of your complaint then we will happily look into this further for you.
“Still waiting for someone to contact me . I have now returned from my business trip and once again am waiting for someone to call me back so I change the car on my policy. I have emailed them the policy number/Customer ref number and registration number and still nothing . The next step is a call to the FCA to lodge an official complaint.”
Hi Phil, I have located your policy and can see that you have been in contact with customer service since this review. Apologies to hear you initially experienced difficulties getting through. If you do require any further assistance please do not hesitate to contact us. Many thanks.
