All seemed good to begin with but I wish I'd read the list of negative reviews first. I recently moved address from a large town to a much smaller one and advised them of the change. After this I receive an email saying to contact them for amendments. I honestly thought this was going to be an admin fee which I was willing to pay, however the adviser states that I now owe a staggering £95.00 for the change of address. I asked for an explanation to which she advised me it was due to crime rates in the area. This town has a population of 650 people and is very quiet. Everyone knows everyone and there is no car crime. My family have lived here for years and I've just moved back. I advise her that there is no car crime and she goes off to speak to a manager. I'm then advised that it's due to a multitude of reasons but she cannot go into specifics. I asked again for a breakdown on how they have come to this decision but this is refused on confidentially reasons? At this stage I'm so confused as I'm not getting any answers. I was then given customer services email address as she states that they could look into this for me as there is nothing she can do. I have emailed them with a request on how they reached their decision and I will await their response and update accordingly. I'm confused on this increase as I'm moved from a very large town which has crime to a much smaller one with no crime and their asking for more money. I've even got my own parking spot with the property so my car is safer than before as it was on a public road. You'd think the company would be happy in this instance that their liability has been reduced but they've asked for more without any explanation. Seeing this level of money gathering is scary. I'm genuinely in fear of having an accident with these guys providing my cover now. I will most definitely be avoiding them when it's time to renew this year.