“Been with these for 6yrs, no claim for 20+ yrs, this company put my car insure up by 18pounds Without notifying me at all, lied said sent Email, got nothing.
Driving a Kia estate car 20yrs old lol n I was expected to pay 498 a year big jump from 320 a year, 10 min on the web n got it down to 367 a year.
People shop about they are ripping people off.
Going to bad month for this company if they have done this to others đĄ”
Hello. Thanks for letting us know about this and weâre sorry youâre unhappy with our price for renewing your policy. There are many reasons your policyâs price may have increased, and you can find further information here: https://www.hastingsdirect.com/renewal-prices/. Weâre happy to look into this for you in case changes need to be made or you were able to find this cheaper elsewhere. If youâd like us to help you further, please call our Renewals team on 0333 321 9790. Thanks again, ~Nicole. Customer Care
Hello. Thanks for letting us know about this and weâre sorry youâre unhappy with the service youâve received. We always aim to deliver the highest level of service to all our customers, so if youâd like us to look into this for you, please call 0333 321 9801 or send us a direct message on X (formerly Twitter) @HastingsDirect or on Facebook. You can also find more ways to contact us at www.hastingsdirect.com/help. Thanks again, ~Nicole. Customer Care
“Gave me a quote for a four yr old astra 1.4 ( I have over 20yrs no claims) that was closer to ÂŁ600 than ÂŁ500. Every week from 5am Monday to 5pm Fri. It does not move. It is on a secure company car park. 20 min journey (no motorway) on a Monday, 20 min back on a Friday. Pop to shops on the weekend, and that was after using a black box that stated my driving was (Awesome)....10 minutes on a website and I had saved ÂŁ297.....with no black box. Look elsewhere people and the staff are terribly ignorant. I will bad mouth this company to everyone who talks about car insurance”
Hello. Thanks for letting us know about this and weâre sorry youâre unhappy with our price for renewing your policy. There are many reasons your policyâs price may have increased, and you can find further information here: https://www.hastingsdirect.com/renewal-prices/. Weâre happy to look into this for you in case changes need to be made or you were able to find this cheaper elsewhere. If youâd like us to help you further, please call our Renewals team on 0333 321 9790. Thanks again, ~Nicole. Customer Care
“No heating or hot water for over a week now, after 4 attempts finally got to speak to a real person, pay for premium account , to be told because I took the cover off my boiler to see if I could see if it was something simple it's not insured now wtaf, waste of space and money avoid this company like the plague, not claimed on my insurance for over 30 years, this policy is now cancelled and they can sing if they think I'm paying them another penny, it's a sub company of AXA so I'd avoid them to”
Hello. Thanks for letting us know about this and weâre sorry youâre unhappy with the service youâve received. We always aim to deliver the highest level of service to all our customers, so if youâd like us to look into this for you, please call 0333 321 9801 or send us a direct message on X (formerly Twitter) @HastingsDirect or on Facebook. You can also find more ways to contact us at www.hastingsdirect.com/help. Thanks again, ~Nicole. Customer Care
“I tried to update the insurance once my son had passed his test. The online account said everything was updated but when I went back in several days later the changes were not there. This happened several times. There is no way of contacting them as the phone is permanently busy with wait times of over an hour and the message facility does not get answered. I eventually took my son off the policy in Feb which said it would now only cost ÂŁ33 pm but I am still waiting for that change to happen having been charged ÂŁ80 for the last two months. I have tried to update my bank details with no luck as the system âsavesâ them but when you check itâs not there. I got a message to say there is an error with my driving data and I messaged them back to say itâs in the garage waiting for my daughter to learn to drive so not in use at the moment and the policy has now been cancelled with an additional charge of ÂŁ79. Would like to say itâs user error but my husband and son have also had the same problem trying to update the details. Would be great if you never needed to contact them or update your policy”
Hello. Thanks for letting us know about this and weâre sorry youâre unhappy with the service youâve received. We always aim to deliver the highest level of service to all our customers, so if youâd like us to look into this for you, please call 0333 321 9801 or send us a direct message on X (formerly Twitter) @HastingsDirect or on Facebook. You can also find more ways to contact us at www.hastingsdirect.com/help. Thanks again, ~Nicole. Customer Care
“I am customer for many years I called today to speak to staff for my renewal the waiting time was 15 min but was answered at 19 min and before I say hello to a lady she put down phone not only rude but wasted my time wonât recommend to anyone”
Hello. Thanks for letting us know about this and weâre sorry youâre unhappy with the service youâve received. We always aim to deliver the highest level of service to all our customers. Weâd like to look into this and pass on your feedback to both the colleague you mentioned and their Team Leader. So please send us a direct message on X (formerly Twitter) @HastingsDirect or Facebook and we can help you there. Thanks again, ~ Nicole. Customer Care
Hello. Thanks for letting us know about this and weâre sorry we took longer than expected to answer your call. We know it can be frustrating having to wait, so we always try to take our customersâ calls as soon as possible. If youâd still like our help, please get in touch with us on X (formerly Twitter) @HastingsDirect or Facebook. Or at www.hastingsdirect.com/help where you can find other ways to contact us. Thanks again, ~Nicole. Customer Care
“Got my sonâs insurance down by changing the date from when I wanted the insurance to start from, which reduced the cost dramatically, tried one to many times and locked me out! Way shouldnât I be able to try different dates to compare the prices! Changing by 24hrs saved ÂŁ300 on one quote! Wanted to choose the best quote!”
Hello. Thanks for letting us know, you were not happy that the system got locked out due to changing information. When the quotes are run, they are stored and sometimes are blocked if too many are done with changes. ~Nicole. Customer Care
“Absolute scum, Emailed me threatening to cancel my insurance for not sending any driving data with the black box, despite my car not being driven and still on the driveway. In their email they said I could email back and let them know why I was not sending any driving data so I did, this led to 10 emails back and forth with them basically saying that as I am not driving I have the wrong policy and I should swap to a different policy (at an extra cost of course). Due to this I will have to go one weekly drives for no reason just so my policy doesn't get cancelled.”
Hello. Thanks for letting us know about this and weâre sorry youâre unhappy with your YouDrive policy. We make our terms and conditions clear before you buy one of our policies online. However, if youâre not driving the vehicle, then these conditions aren't right for you. So please call us on 0333 999 8911 to discuss the other options that might suit you better. Thanks again, ~Nicole. Customer Care
Hello. Thanks for letting us know about this and weâre sorry youâre unhappy with the service youâve received. We are aware that our call queues are higher than usual at this time, but we are answering as quickly as possible. You can also find more ways to contact us at www.hastingsdirect.com/help. Thanks again, ~Nicole. Customer Care
“Someone has made a fake claim against my car insurance, claiming that my car hit them in scotland, when I live in South London and never drove there. I thought this was fairly easy to be dismissed but curioursly, as this was done just 2 months before renewal, I lost my "No Claim Discount" until Hastings "complete the investigations". Hastings don't answer my emails. Whenever I call, they suggest me to "upload evidences" which I did, but never got any responses back. I even have video evidence but the link provided by them doesn't work - and no one really cares. I'm forced to go with another insurance with a "0 years No Claim Discount" until Hastings decides to "dismiss the case". They said it could take 6 months to review. Unbelievable. Stay away from these guys.”
Hello. Thanks for letting us know about this and weâre sorry to hear you werenât happy with our service. We always aim to deliver the highest level of service to all our customers. If youâd like to discuss this, weâd be happy to talk about your claim with you. To get in touch either call 0333 321 9800 or email motorclaims@hastingsdirect.com with your claim reference in the subject line. Thanks again, ~Nicole. Customer Care
“Car policy cancelled due to the no data being sent. Car has been on the drive with no battery.
They sent an email which didnt see, it may of gone to junk. But no letter until they canceled the policy. Then we received a letter.
I wouldn't use Hastings ever again.”
Hello. Thanks for letting us know about this and weâre sorry youâre unhappy your policy was cancelled. We cancel a policy when a term or condition for your insurance hasnât been met. You should have received an email from us that explained why we were cancelling your policy and included the date weâd cancel it from. We apologise if you didnât get this email. If you think your policy was cancelled incorrectly, please call our YouDrive team on 0333 999 8911. Thanks again, ~Theo. Customer Care
“Couldnât login to see renewal and phone cut out as they were too busy. Iâve been forced to renew with them as now my quotes are higher because I need immediate insurance. Theyâre scamming people to make them stay with them. I will be ready for the next renewal to stop the payment and renew with someone else. Iâm surprised watchdog havenât reported on them yet. Criminals!!!â”
Hello. Thanks for letting us know about this and weâre sorry youâre unhappy with our price for renewing your policy. There are many reasons your policyâs price may have increased, and you can find further information here: https://www.hastingsdirect.com/renewal-prices/. Weâre happy to look into this for you in case changes need to be made or you were able to find this cheaper elsewhere. If youâd like us to help you further, please call our Renewals team on 0333 321 9790. You can still look into the pricing within 14 days of the renewal date. Thanks again, ~Nicole. Customer Care
“Hastings Direct have got 1 star - there's no option to leave 0. Atrocious behaviour - have just cancelled my daughter's insurance after 3 months of being insured - asking questions about her profession and because her profession isn't 'covered' they've just cancelled it (surely this should have been raised at the outset) and now she is being penalised due to their muck up! Furthermore they have taken half the money for the full year despite only being insured for 3 months. The staff member's attitude was also disgusting - not interested in helping and revelled in the fact she was going to cancel. Complaint is going in and if not sorted, going on social media to 1M followers”
Hello. Thanks for letting us know about this and weâre sorry youâre unhappy we checked your policy. Our New Business Review team pick a handful of policies at random, checking all details and updating them when necessary. This is our standard business practice and we apologise if you weren't aware of this. We sometimes need the information to make sure an insurance policy is valid and fit for purpose. Also, if you need more time to send us the documents weâve asked for, itâs not a problem â just call us about this or any other question you have on 0333 321 9757. Thanks again, ~Nicole. Customer Care
Hello. Thanks for letting us know about this and weâre sorry we took longer than expected to answer your call. We know it can be frustrating having to wait, so we always try to take our customersâ calls as soon as possible. If youâd still like our help, please get in touch with us on X (formerly Twitter) @HastingsDirect or Facebook. Or at www.hastingsdirect.com/help where you can find other ways to contact us. You can also make a payment on your My Account. Thanks again, ~Nicole. Customer Care
“I received my renewal of ÂŁ450. up ÂŁ150 from last year, when i done an online search i was quoted ÂŁ295 when i contacted Hastings they said the price given by them was final and they couldn't get near that price. so i tole the member of staff i wouldn't be renewing with them and to cancel the automatic renewal. he told me that had been done. at 10min to one in the morning they tried to take payment, thank goodness for chase bank, any payment over the internet they contact the customer to get the payment authorized, so i declined the payment and now want ÂŁ20 from me. you cant stop the automatic renewal from the app. the link is there but it doesn't work if you click on the link you get a white screen. so it looks like customers are being ripped off for incompetent staff of its a policy to rip off despondent customers, so they don't just rip people by over charging for the renewal but rip you off if you don't accept it, it also seems they conveniently don't have any record of the 2 phone calls made.”
Hello and thanks for letting us know about this. If you contacted us before the renewal date to cancel your policy, we need to see evidence of this. Please send it to customersupport@hastingsdirect.com and weâll then look into this issue for you. Thanks again, ~Nicole. Customer Care
“I have been trying to get through to speak to a human for several days to advise Hastings that I do not have the car I insured with them any longer. I do not need an insurance policy any longer. When you call, you cannot speak to anyone as you are always on hold. I even tried to log onto my online account to cancel the policy and you do not have the option to cancel. The only option you have to to call a number that nobody answers. Hastings have today taken ÂŁ401.75 off my credit card for a car I do not have any longer. When you surrender your card details over the phone you expect to be informed when a payment to taken. You should not take money off people without their consent. This type of sales tactics is disgusting. Hasting Direct...You should be ashamed of yourselves. "I want my money back, you are thieves."”
Hello. Thanks for letting us know about this and weâre sorry youâre unhappy that your policy has automatically renewed. The law says any car on the road must be insured. To be certain our customers stay insured on their renewal date, we automatically renew their policies â thatâs unless customers tell us not to renew. You can read about automatic renewal in your terms and conditions â youâll also find it mentioned in your renewal documents, along with the steps you can take to stop automatically renewing. If youâd like to talk about this, please call our Renewals team on 0333 321 9790. Thanks again, ~Nicole Customer Care
“Auto renewed policy which was cancelled on the same day. Apparently they had no record of my call to cancel my auto renewal. Refund arranged but was ÂŁ20 short. Given 3 different reasons for charge, call centre fee for ringing the call centre with an online policy, policy set up fee for the policy I cancelled and then a cancellation fee!! Clueless. Would never use them again. Happened to listen to the call centre after the call had ended because they forgot to end the call. Sounded like a party. Very unprofessional. Very poor customer service. Avoid. I have asked for a copy of the recording of my call to clarify that i was lied to by the advisor. Letâs see how that goes!”
Hello. Thanks for letting us know about this and weâre sorry youâre unhappy with the service youâve received. We always aim to deliver the highest level of service to all our customers, so if youâd like us to look into this for you, please call 0333 321 9801 or send us a direct message on X (formerly Twitter) @HastingsDirect or on Facebook. You can also find more ways to contact us at www.hastingsdirect.com/help. Thanks again, ~Nicole. Customer Care
