Hi Janet,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hello, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
Hello Sally, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello Christine, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
Hello Alistair, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
“Telephone answered prompt every time. Staff collegues 2nd to none, aways polite and professional. Every time I have made an enquiry it has been resolved by one of your collegues with efficiency.
My thanks to the team, always.”
Hello Barry, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
“The app doesn't work
The You Drive gadget doesn't work
Trying to get hold of a human person at your call centre is almost impossible ... and when you finally get through to someone, they are completely useless and have no idea on how to sort things out”
Hello Muhayman,
Thanks for your review, we’re really sorry to read about the poor experience you've had. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion.
I hope you have since been able to get the help you need. If not, please email us at customersupport@hastingsdirect.com so we can take a look at this for you. ~Theo, Social Media Team
Hello Janet, I'm glad purchasing your policy with us was so simple and you got the customer service you deserved. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
Hi Barry, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hello Christina, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello, I'm glad renewing your policy with us was so simple. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
Hello, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
