Hello,
Thank you for your review.
I'm sorry that this isn't something that can be amended. If you need to start the policy from a different date, the incorrect policy would need to be cancelled and a new one put in place with the correct date. If you need help with this, please call us on 0333 321 9801 so we can assist you. ~Theo, Social Media Team
“The site is heavily computer based. There is an app which you need to access the policy details. However, I could not get the app to register the PIN needed for sign on. Numerous exchanges with the IT team did not resolve the problem The work around is to register afresh every time I need to view the poilicy details.”
Hello Hongthong,
Thank you for your review, I'm sorry to read about the experience you've had with the online account service. I regret the frustration this would have caused and that the IT team have not been able to resolve it.
If you need any help retrieving your documents, please email us at customersupport@hastingsdirect.com or send us a message via Facebook or X (formerly Twitter). ~Theo, Social Media Team
Hi Tracy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Janet,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Janet,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“very poor help,recently i got pulled over for not knowing my insurance had run out for around 10 days, i tried to reinsure with them they refused despite having few insurances with them they treated me as someone bad and wouldnt give me insurance again.”
Hi,
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to the colleague and their leader.
To do this, please send us a message via Facebook or X (formerly Twitter) and we can discuss this in more detail.
Thanks,
Nicole, Social Media Team
Hi Seamus,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Scott,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Wendy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Vijay,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Kerry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Wendy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Poppy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Sadly HD had the wrong house number on my documents should have been 3 but sent to 4.
I rang to explain the mistake and had a rather abrupt women told me I needed to pay £20 which I refused then it went to £1.50 Being a little hard of hearing and having great trouble understanding her poor english I gave up with the call, I was not rude nor did I use bad language.A day or two later I received a letter saying I was no longer insured as you can imagine I was very upset.That day I spoke to a very nice gent who sorted this sorry state out very easily and proffessionaly. 5* would have been given without this problem.”
Hi Barry,
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to the colleague and their leader.
To do this, please send us a message via Facebook or X (formerly Twitter) and we can discuss this in more detail.
I am glad that the second call you made had this all sorted out for you with no problems.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Gareth,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Ronit,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“So far I quite like it however I had once incident of hades breaking which was not my fault and was the safest option at the time and that took me down 12% after being 100% for every other journey”
Hi,
Thanks for your review, we’re sorry to hear you’re having trouble with your driving score.
We are aware that sometimes your score may be affected by external factors which is why we have the total score and past 2 weeks, and we would only cancel if your score dropped below 30, as a few one off hard breaking due to others would not affect the score that much.
If you’d like to discuss your score in more detail, please give our YouDrive team a call on 0333 321 9801.
Thanks,
Nicole, Social Media Team
