Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.18

4.2 Rating 51,893 Reviews

81 %

of reviewers recommend Hastings Direct

Company Reviews

Write Your review

Tell us how Hastings Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct 5 star review on 6th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Valve for money. Gave the options I wanted in the base package.”

Helpful Report

Posted 2 months ago

Hello, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team

Posted 2 months ago

“Price reasonable, phone calls to them answered fairly quickly.”

Helpful Report

Posted 2 months ago

Hello Garry, It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team

Posted 2 months ago

“Absolutely horrible expereince- been waiting for 4 weekd to get my insuranc esorted and nothing is done”

Helpful Report

Posted 2 months ago

Hello Rafey, Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. If you still need help with your policy, please give us a call on 0333 321 9801. Our Customer Service team will do all they can to help you. ~Theo, Social Media Team

Posted 2 months ago

“Great easy to use and great service”

Helpful Report

Posted 2 months ago

Hi, It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team

Posted 2 months ago

“Reasonable price , easy set up Clear communication”

Helpful Report

Posted 2 months ago

Hello, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team

Posted 2 months ago

“It was easy to purchase a policy for my car insurance and the price was very competitive.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team

Posted 2 months ago

“Very straight forward to use app best price for myself hassle free very happy with service”

Helpful Report

Posted 2 months ago

Hi, It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team

Posted 2 months ago

“Very easy and I like online app it's great 👍 keep up good work”

Helpful Report

Posted 2 months ago

Hello, I'm glad this was so straightforward. Thank you for taking the time to share this with us. ~Theo, Social Media Team

Posted 2 months ago

“It was all very easy to do and not lots of papper work so that good”

Helpful Report

Posted 2 months ago

Hello, I'm glad this was so straightforward. Thank you for taking the time to share this with us. ~Theo, Social Media Team

Posted 2 months ago

“Very good product, even though I got it cheaper going through as a new customer. Would be nice if loyalty was taken into consideration.”

Helpful Report

Posted 2 months ago

Hello, thank you for your feedback and for choosing to leave us a positive review. ~Theo, Social Media Team

Posted 2 months ago

“It's good service”

Helpful Report

Posted 2 months ago

Hi, It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team

Posted 2 months ago

“Quick and effective service through the app.”

Helpful Report

Posted 2 months ago

Hi, It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team

Posted 2 months ago

“Easy to set up and no hassles.”

Helpful Report

Posted 2 months ago

Hello, I'm glad this was such a simple and easy process for you. Thank you very much for your feedback and for taking the time to share this with us. We're glad you have chosen to insure with us this year. ~Theo, Social Media Team

Posted 2 months ago

“They were very helpful and professional throughout”

Helpful Report

Posted 2 months ago

Hi, It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team

Posted 2 months ago

“Send car insurance the multi car insurance was okay but not super cheaper than competitors”

Helpful Report

Posted 2 months ago

Hello, I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team

Posted 2 months ago

“Easy to sort out home insurance on the website”

Helpful Report

Posted 2 months ago

“On line easy to use for us older people”

Helpful Report

Posted 2 months ago

Hello, I'm glad this was so straightforward. Thank you for taking the time to share this with us. ~Theo, Social Media Team

Posted 2 months ago

“Great service , easy to set up on the app.”

Helpful Report

Posted 2 months ago

Hello, I’m really pleased to hear that purchasing your policy was simple and that you received the level of service you deserved. We truly appreciate your feedback and thank you for choosing to insure with us this year. ~ Theo, Social Media Team

Posted 2 months ago

“Very efficient service and a good price. Did what said would and I would highly recommend.”

Helpful Report

Posted 2 months ago

Hello, It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team

Posted 2 months ago

“Easy to deal with”

Helpful Report

Posted 2 months ago

Hello, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team

Posted 2 months ago

Hastings Direct is rated 4.2 based on 51,893 reviews