“called up about a renewal quote i was unhappy with, contacted them directly. had a brilliant conversation with mhpo she was collected very helpful and got me a matched quote. fantastic, phone skills an was patient with me.”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
I’m sure the colleague you spoke to would be delighted to know they’ve been given some fantastic feedback - I’ll let them, and their leader know.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“After processing my policy and getting everything confirmed, a few weeks in Hastings then decided to increase my policy drastically by dropping my no claims discount to 0 until I could provide very specific and difficult to obtain documents. Even after providing these, such as a No Claims Discount Certificate they continue to still reject them for any reason they can. Their latest excuse is they can't accept that no claims certificate because it's on another vehicle. So no I literally have no way to get out of this scam they have me trapped in, so I'm currently trying to get my policy cancelled which I'm sure is going to be a headache too. Really really bad system they have, strongly recommended you avoid.”
Hi Perry,
Thanks for your review, we’re sorry to hear you’re unhappy with our validation checks.
Our Policy Review Team review policies at random to make sure everything checks out and the policy details are correct. They do this to prevent fraud and make sure customers are paying the correct amount for their insurance (this is because fraudulent claims can increase insurance premiums).
This is our standard business practice, and we apologise if you weren't aware of this.
If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
Hello Modestino, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello Christopher, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team
“Very poor service. I cancelled my policy within the 14 day cooling off period as I found cheaper cover and found the policy didn’t suit me, to be told that I wouldn’t receive my full deposit back through a technicality. I then received an email saying I would receive the full amount back, only to be refunded £33.40 of a £73.40 deposit. Will never use Hastings again.”
Hello Barry,
Thank you for your review, I'm sorry to read about the experience you've had and the delay of your refund. Looking at the policy, I can see that a part of the refund was sent via cheque on the same date the remainder was sent via card. This is the reason for the delay as the cheque portion will take 7 working days to arrive in the post. I'm sorry if you weren't informed of this. If you need to discuss this further, please contact us by calling 0333 321 9801 so our team can take a further look at this. ~Theo, Social Media Team
Hello Debjyoti,
Thank you for your review, we're sorry that you didn't have the best experience with us. We appreciate the frustration feeling forced to purchase a product can cause and we'll pass your feedback to the relevant team so this process can be reviewed.
Thank you for choosing to insure with us despite this and please contact us on 0333 321 9801 if you need any help with your policy. ~Theo, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Tristan,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Janet,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Dariusz,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Henry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Harry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jonathan,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Lindy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Terrible cancellation policy even within the 14 day cooling off period. Then tell you to throw away the telematics device, which they charge you £20 for, so 6 days insurance cost approx £65.”
Hi Tapiwa,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
