“Tried to complete direct debit but said ID check failed and to phone a number on website. Phoned number, after much 'selecting of numbers to be pressed' it started to ring. Then there was much fumbling around noises as if their phone had been dropped, then after a silence someone spoke. I explained the problem, gave the reference number and the line immediately went dead.
I feel like I'd just spoken to a scammer.
Keeping an eye on my bank account and going somewhere else.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Clear and simple instructions. It's a shame I had to pay a £20 surcharge when I called to activate the policy as the payment option had timed out on the website.”
