“Avoid! I have never experienced such bad customer service! we have our van insured with them and had to call to update an address change and add another driver as this can't be done on the portal. I called and waited 49 minutes until I got through to someone just for them to advise me I had been put through to the wrong department, I let them know I had already waited 49 minutes to get through to them. I asked how long would I now need to wait after they transfer me through to the correct team. they advised it wouldn't be long at all, it has now been 2 HOURS & 22 MINUTES. A total of 3 HOURS & 48 MINUTES... and I am still waiting!”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Looked for a better quote, and i recieved one from go skippy. I'm happy overall, compared to other companies. I havent had any coversations with customer service at this present moment, but i did in the past and i never had any issues. Great company and fair on prices compared to the rest thankyou ever so much to go skippy.”
“Easy to purchase through compare the market. A good price for the level of insurance and extras. The portal was quick and easy to set up. Fingers crossed I can forget about it for the next year!”
