Spaces Group Reviews

Name: Spaces Group
Address: Handel House, 95 High Street, Edgware, London Borough of Barnet
Rating: 4.72

4.7 Rating 180 Reviews

94 %

of reviewers recommend Spaces Group

Company Reviews

Metrics

Info

4.7

Based on 180 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Spaces Group 5 star review on 3rd October 2023

Mr Brian G

Spaces Group 5 star review on 27th June 2023

Andrew W

Spaces Group 5 star review on 17th May 2023

Gavin B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My garden room was built in late 2020 at a cost of approx £35k and initially I was over the moon. The building was stunning and the team that built it were excellent. I left a glowing review and even let potential purchases view my garden office. However since then I've had various issues (doors not square, step trim came away and roof started to come away) that needed aftercare and I have to say that Garden Spaces show very little effort when it comes to customer service for issues after the build. I've had 2 visits from members of their team and neither fixed the issues and now I'm being told there is no one to come and help due to a shortage of workers. Well I bet they are putting up new spaces still!! It smacks off they've had my money and now I can get on with it. It is so dissappointing. I email them most weeks and hear nothing ...so now I'm leaving this review as I've given them plenty of chances to make good.”

Helpful Report

Hello Sharon, We are sorry it has taken longer than anticipated to get to you. I am glad to see that a visit is now booked for the 17th May to sort the misaligned door and damaged roof membrane. Best regards, Roger Hedges Director at Garden Spaces

“I contacted Garden spaces to design and build a bespoke garden studio. Pre-sales and initial experience was fine, but upon completion of the build, I had to call them back to adjust the door as it didn't close correctly (why did they do thorough checks before leaving?) Unfortunately after several years we've now noticed the studio appears to be sinking in one corner and also the movement has now prevented the doors from closing correctly, meaning the £20k+ studio is barely usable! Despite numerous attempts to contact them, they refuse to investigate the matter and no longer respond to our calls/emails. The one email we did receive was simply to point out their terms of conditions. Pay close attention to the small print: - the uPVC doors/windows warranty is only 1 year! You need to upgrade to aluminium to get any sort of useful warranty. - they have a generic disclaimer that any movement/subsidence is not their problem, even if the the ground screws they've specified + fitted aren't adequate or correctly sized for the weight of the studio and they take no account of ground conditions (eg clay soil vs loam soil) Please be wary of this company - do your research! It seems other people have had similar issues to myself but on a much larger scale (eg. google "annexespaces dispute") I intend on taking legal action, as Consumer Law takes precedence over unfair contracts. Will try to update the review in the future with my progress...”

Helpful Report

“My experience with Garden Spaces has not been good. They do not accept their mistakes or honour their guarantees. My latest issue is that they tell me a bifold door that will not open is just a maintenance issue and whilst they will Help me with it they can do no more than get to me when they are “ passing “. This is after 5 years of trying to get them to fix it. It has never worked correctly. How can it be right that the bifold door won’t open has never opened properly and Garden spaces refuse to fix it ?”

Helpful Report

We have returned to Mr. Macdonald some time ago, and totally stripped back the cladding, re-applied cement particle boards, and then re-rendered the entire building with our much improved 3 layer render system. We have also refitted the bifolding doors, so they are working seamlessly. Unfortunately it took us longer than anticipated to effect these repairs/maintenance works mainly due to Covid pressures, even though they did not exceed allowances as detailed in NSBC guidelines or where outside of published warranty terms. Mr Macdonald promised to remove the negative Review if we under took these significant works but post completion he has subsequently reneged on his promise. I guess you just can't please all the people, all of the time - despite best intentions. We hope Mr Macdonald and his wife get years of enjoyment from their Garden Space. Roger Hedges Director

“Garden studio built in 2017 - but the floor is now failing and needs major repairs and upgrading. First notified them about the problem in August 2021 and despite agreeing a compromise solution and shared costs re the guarantee/upgraded specification - (although I maintain that not enough care was taken with my requirements when originally commissioned) - I am finding it extremely difficult to get them to arrange a firm date to fix this problem. I was promised a return telephone call today - and of course it never came. It is a shame because the studio itself is good - but beware of ever having to get them to take their after care responsibilities seriously.”

Helpful Report

“We have been very unhappy with the post sale support. Our studio bifold stopped moving after 8 months from installation and I was unable to have a call with the customer service and it took me 3 months to get an email back from them saying that ‘it was considered maintainance issue and they would charge us if we wanted help with it.’ This is for a building that has 10 years guarantee. Extremely disappointed with the service despite the initial good impression.”

Helpful Report

Spaces Group is rated 4.7 based on 180 reviews