I contacted Garden spaces to design and build a bespoke garden studio. Pre-sales and initial experience was fine, but upon completion of the build, I had to call them back to adjust the door as it didn't close correctly (why did they do thorough checks before leaving?)
Unfortunately after several years we've now noticed the studio appears to be sinking in one corner and also the movement has now prevented the doors from closing correctly, meaning the £20k+ studio is barely usable!
Despite numerous attempts to contact them, they refuse to investigate the matter and no longer respond to our calls/emails. The one email we did receive was simply to point out their terms of conditions.
Pay close attention to the small print:
- the uPVC doors/windows warranty is only 1 year! You need to upgrade to aluminium to get any sort of useful warranty.
- they have a generic disclaimer that any movement/subsidence is not their problem, even if the the ground screws they've specified + fitted aren't adequate or correctly sized for the weight of the studio and they take no account of ground conditions (eg clay soil vs loam soil)
Please be wary of this company - do your research! It seems other people have had similar issues to myself but on a much larger scale (eg. google "annexespaces dispute")
I intend on taking legal action, as Consumer Law takes precedence over unfair contracts. Will try to update the review in the future with my progress...
1 year ago
Spaces Group has a
4.7
average rating
from
180
reviews
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