Future Proof Insurance Reviews

Name: Future Proof Insurance
Address: Priory House45-51 High Street, Reigate
Rating: 4.92

4.9 Rating 1,323 Reviews

100 %

of reviewers recommend Future Proof Insurance

Company Reviews

Metrics

Info

4.9

Based on 1,323 reviews


Shipping & Delivery
Documents Delivered On-time	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Future Proof Insurance:

Life is uncertain and our aim is to provide you with the peace of mind that you and your family have financial security in times of need.

Income Protection | Critical Illness | Life Insurance | Gift Inter Vivos | Business Protection

We are advisers, not sales people. You and your family come first and are at the heart of any advice we provide.

Future Proof Ltd is an appointed representative of St. James’s Place Wealth Management plc, which is authorised and regulated by the Financial Conduct Authority. FCA number: 825935

Visit Website

Phone:

01737 336 990

Email:

nadia@futureproofinsurance.co.uk

Location:

Priory House45-51 High Street
Reigate
RH2 9AE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hannah at FutureProof gave us excellent help to choose the correct trust for our life insurance policy.She went over the document with me on the phone and was happy to answer all the questions I asked her. Great service.”

Helpful Report

Posted 2 years ago

“A complete disaster, their underwriter team wanted so much unreasonable proof of identity so unusual and only asked for it at the end of the terms agreement. As a British Expat abroad this service level wasted my time. The customer contact acting on behalf of Future Proof agreed with me that the identity checks by their team was unreasonable.. Disappointed and let down by this service. If seeking life insurance with this company.. go somewhere else.. Wasted my time..!”

Helpful Report

Posted 4 years ago

We are sorry that your experience was not a positive one. Unfortunately, the identification information requested for those living and working abroad are a legal requirement in establishing an individuals identity. We always try to be as flexible as possible but in this instance, we have to work within the law.

Posted 4 years ago

“I would rate this lot zero if it was possible. Overall service I would say is modest could sense that when I was trying to get the best affordable deal for me that the representative just seemed to want me to pay more and was not interested in the best deal for me. I also want to be clear hear. This lot on 4 separate occasions after giving them my changed address managed to mess it up. I Called AIG today and found out not only could they not complete something as simple as a change of address but even after the 3 attempts in which they had to do so they still couldn't even get that right of which they provided AIG the wrong house number in which my new policy details are already on there way to. To state that I am enraged is an understatement and if they cannot get something as simple as address details right then I have to wonder what else did they get wrong? Not to be trusted if they cannot get the simplest of things right. Remember it is your loved ones futures you are putting into there hands!!”

Helpful Report

Posted 7 years ago

Thank you for your time to discuss your review and in particular your journey with Future Proof. We take any negative experiences to heart and sincerely apologise for the error with your address, which in itself provides us with valuable insight and something we can improve. It is great to receive so many positive reviews, but it is how we react to less than perfect customer outcomes such as yours, that we can learn from. I understand the address error is frustrating and has provoked your reaction, so when I called to discuss the advice and the policy provided I am pleased to hear that you are happy with the actual policy and the process in setting it up (barring the address fiasco!), although you would still like to review the detail. I have previously furnished you with the policy key features and comparisons with other products so you can fully understand why we recommended the product you have taken out. If you have any queries on this I will be only too pleased to discuss them with you.

Posted 7 years ago

Future Proof Insurance is rated 4.9 based on 1,323 reviews