Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.65

4.7 Rating 833 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 24th February 2026

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing and unhelpful customer service response. My wall was damaged by the deliver men and Furniture World have passed the buck to the courier company. I paid £70 delivery for a bed direct to Furniture World so as the retailer, under the Consumer Rights Act 2015, it is their responsibility to rectify this situation, regardless of whether a courier has caused the damage. The Consumer Rights Act 2015 places responsibility with the retailer, Furniture World, as this is who I have a contract with, not a third party, however they are refusing to compensate me and instead telling me I have to go to Panther. For this reason I will not use this company again and will be referring them to trading standards.”

Helpful Report

Posted 2 years ago

“Great products but Furniture World will never grow the business the way they should whilst using couriers like SGK Distribution Ltd. Whatever they are paying this company it is too much. I ordered four items which were delivered with damage to most of the cartons. I opened three cartons and fortunately the contents were in perfect condition and the packaging was absolutely superb, well done for that FW. The final item was in a badly damaged carton, with a hole in the side and a 'crunched' corner, which when opened revealed the oak top of the cabinet to be smashed. I contacted Jade at FW (very helpful and apologetic), and as expected arranged for a replacement and collection of the damaged item, which I repackaged ready for collection. The carton was difficult to remove without tearing it because of the tight packing inside, but I managed to get it done using spare cardboard from the other large carton and my duct tape. a collection for me. The box looked as though it was covered in bandages. SGK duly arrived around a week later but only collected the faulty item, with no replacement to be seen. Maybe it's me, but it was too much for them to deliver the replacement and collect the faulty at the same time. They must like driving four hours each way. So I advised Jade of the situation and was promised they would deliver the replacement asap. Today March 17th they have just turned up and tried to deliver me the bandagedup carton containing the damaged unit I returned last week. The excuse was that the guys in packing loaded the wrong item. Well I'm now getting a bit twisted, but it's north the driver's fault, but surely the packing team have enough between their ears to realise and bandaged up box is one that's been returned, and without any reference to myself on it, as I removed the previous delivery sticker? Maybe not. What an utter shambles. I look forward to finally receiving my cabinet on Tuesday or Wednesday next week in perfect condition, in a perfect outer and the right way up..as per the pointy black arrows they also can't seem to grasp as it was also delivered upside down. Furniture World, get a grip or your business is doomed, delivery is a key part of your service. Word of mouth is crucial and at this point you're 0-3 down on 75 minutes. SGK, my trustpilot review is to follow once I finally have my cabinet, I doubt you'll be looking forward to it.”

Helpful Report

Posted 2 years ago

Hi I understand that the sales team are investigating this and will be in touch shortly. Kind Regards, Ethan

Posted 2 years ago

“The bed arrived broken, so booked a replacement. Furniture World's Courier would only take the main part of the item. Over a month later Furniture World tried to bill us for the part their courier had refused to take that we had had cluttering and blocking our shed for months. I will not use this company again.”

Helpful Report

Posted 3 years ago

Good morning , The online sales team has tried to contact you on numerus occasions by phone and email with no response regarding collection of a faulty part . If you have the faulty part item ready for collection please so contact the sales team on sales@furnitureworld.co.uk .

Posted 3 years ago

“We ordered the sofa at the beginning of September so we had plenty of time to get it for Xmas after speaking with them to make sure that the order would get to us in good time for Xmas When there was no sign of it in November I made a phone call to them and was told we would not receive the sofa until after Xmas and she said there is nothing we could do about it because we had paid in full. I had no phone calls from them to confirm a delivery date it just turned up and was dumped in my lounge by two guys who could not speak English and had dirty shoes. on that left dirty marks on the carpet. I had to unpack it and put it together myself I would never use this company again as the service they gave us was poor Saying that the sofa is great quality and looks great but that bit is nothing to do with them as they do not make or pack the item poor service and the lack of communication let this company down and the delivery company is very very poor”

Helpful Report

Posted 3 years ago

Hi, I have spoken to the customer service team and they have kept you informed throughout the order regarding your delivery via email. Regarding the unpacking and assembly, the couriers only drop to the room of choice which is stated in the terms and conditions. Kind Regards

Posted 3 years ago

“Told in-store that you could order an item for us to view before we bought. Waited two weeks and heard nothing. Called back and was told it would arrive soon. Finally it arrived but it was the wrong item. Was then told that we couldn't order an item to store and we'd be better off ordering online. So once ordered online, I needed to change the delivery phone number. Emailed the request through and received a reply it was done but still the courier used the old number and i almost missed deliver. Finally, when i unboxed the item the back corner is damaged but honestly i can not be bothered to try and sort a replacement considering the service I received so far. Would not recommend Furniture World to anyone!”

Helpful Report

Posted 3 years ago

Hi, I have forwarded your review to our customer service team, who will contact you today. Kind Regards

Posted 3 years ago

Hi, We have spoken to the courier and from the images provided the access was very tight and if the drivers feel they may damage an item or property then they can refuse to take the product into the property. Kind Regards

Posted 3 years ago

“Awful delivery service. Delivery team refused to take up to bedroom, had a hard enough time convincing them to even bring it in the house after they had dragged it across the lawn. They said it wouldn’t fit upstairs (it did after me and my girlfriend took it up) - would 100% not use again and will not recommend.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking to time to give us this review. I will forward your review to our customer service team and they will be in contact with you today. Kind Regards

Posted 3 years ago

“Avoid this company at all costs. Delivered my bed with a defective part. I wasn't able to inspect at the time of delivery as I was moving houses. I spotted the issue a month a later when assembling, and I reported it immediately but was told there was nothing they could do. I understand their terms and conditions states you have to report within 14 days, but I explained to them my circumstances and taking the bed out of the packaging while moving houses wasn't feasible. I spoke to a really unhelpful person from customer service who was flat out apathetic to my situation. Replied with a boilerplate message hiding behind their T&Cs (same as I expect them to do in response to this review). Really poor customer service given that I spent over £1000 with them. Funnily enough the part in question would have only cost a £100 or so from the supplier, and something they could have easily sent out as a gesture of good will. All in all, if you find yourself with a defective item you are going to deeply regret going with this company. After reading other reviews, it looks like even if you are within your T&Cs they will try to weasel out of helping you.”

Helpful Report

Posted 3 years ago

“We have had a king bed delivered and should have been a super king as ordered . Please can you advise as to how we organise collection and delivery of our actual ordered item Thanks Adrian”

Helpful Report

Posted 3 years ago

Hi, please can you email sales@furnitureworld.co.uk and we can investigate this further. Kind Regards, Ethan.

Posted 3 years ago

“On the day of the delivery - which I had taken time off for - I received a very basic message from their delivery company saying they weren’t coming. When I contacted furniture world about this they just deflected this back to delivery company (who then told me they couldn’t fit my furniture in van as furniture world didn’t provide dimensions as requested). In attempting to raise a complaint, I was continuous passed between Furniture World and their delivery company with no one seeming interested in taking ownership. When I did receive the products some of the boxes were almost open on one side - despite furniture world claiming I signed for them with ‘no issues’ this was not the case. The products were fine but they should have been cared for better. In terms of my final interaction with furniture world it really did come across like their view was that I was an irritation, my complaint was an inconvenience and they just wanted me to go away. They did refund the delivery cost but this isn’t the point, the poor handling of the initial complaint and lack of interest in taking any form of ownership actually made the situation worse. It is a real shame as the dining table and chairs are really lovely but customer service is not good and I am disappointed with the post ordering service I received - they had their money, they no longer cared.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review , I have read all the email thread between yourself and our online sales team regarding your recent delivery . The notes on your order shows very clear communication between yourself and the sales team from the first email to the last which resolved the issue you raised with an offer of a refund of the delivery charge which you kindly accepted . Kind Regards, Ethan

Posted 3 years ago

“Brought quite alot from your Plympton depot £8500 worth very friendly people but as for your after sales service we had a glass coffee table which decided to crack. There not willing to do anything it our fault according to them which I know its not. Its a faulty unit. Just to say I won't be buying anything from you again.”

Helpful Report

Posted 3 years ago

Hi. We have reviewed your order. In this case, we can see that you had the coffee table for 9 months before reporting the problem. We understand that this must be frustrating that this has occurred but we cannot accept responsibility for this 9 months prior to you receiving the item from us. Kind Regards, Ethan

Posted 3 years ago

“I purchased a Tv unit and was told that the delivery would be Tuesday 19th and Friday 22nd I did not turn up I called on Friday no response I called up 3 times on Monday and was told someone would chase it up and get back to me but no one called I am still waiting on a call never mind a date for delivery I will never use this company again really bad service”

Helpful Report

Posted 3 years ago

Hi David, I have forwarded this to our customer service team and they will be in contact with you today. Kind Regards, Ethan.

Posted 3 years ago

Hi, I have spoken to the customer service team and the item has now been delivered to you. We have emailed regarding this issue and would be grateful if you could please contact us. Thank you. Kind Regards, Ethan

Posted 3 years ago

“There is a part missing on my bed frame I emailed in January and was told that FW would come back to me and they never did.”

Helpful Report

Posted 3 years ago

Hi Kayleigh, Please email sales@furnitureworld.co.uk with your order number and one of our customer service team will be in contact with you. Kind Regards, Ethan

Posted 3 years ago

“I paid for insurance to protect and replace my furniture if needed. In the Summer of 2021 my sofa needed to be replaced, It took 10 months close to 11 months for Furniture World to replace my Furniture. I ordered a new table set and it was also damage. And no one call me to replace my order. I paid a 163.00 dollars for delivery and I live five minutes away on the same street as Furniture World. The insurance company they use took 4 months to accept my complaint. I will not shop at furniture World again.”

Helpful Report

Posted 3 years ago

“Absolutely rubbish service. I ordered my furniture in may of 2021 and have only just received the ordered. Each month my delivery date was pushed back even though the website continued to state 6-8 week delivery timescales. Customer services are poor. They assured me they would waive the delivery fee - I received my invoice and the charge is still there. The furniture is lovely (Henley oak sideboards) but the service is shocking. I will never be using this company again.”

Helpful Report

Posted 4 years ago

Hi, Please could you email sales@furnitureworld.co.uk and we will look into this for you. Kind Regards, Ethan

Posted 4 years ago

Hi, I have been informed by the customer service team that your delivery fee was credited to you via cheque. Kind Regards, Ethan.

Posted 4 years ago

“Had a really bad experience with furniture world. Seemed ok in the beginning very happy to take my order then the rot set in. Had at least 3 different delivery dates. We ordered in May 2021 and our new expected delivery date is end of January 2022!!!! Over 8months later. When i spoke to Jo today she was almost joyful to let me cancel which leads me to think the sofa was never coming! Would never recommend”

Helpful Report

Posted 4 years ago

Hi Sharon, I have spoken to the customer service team and we apologise for the delay with your order, this was never what we intended. I can assure you that our staff were not 'joyful' regarding the cancellation of your order and we pride ourselves in making sure every customer's order is taken care of. We are disappointed that you would not recommend us and I will pass your comments onto the relevant team. Kind Regards, Ethan.

Posted 4 years ago

Furniture World is rated 4.7 based on 833 reviews