“Bought a solid gold rope chain and cross for my husband. The original cross I wanted wasn't available and someone from sales dept contacted me immediately and worked with me to find one that was similar that I loved. The rope chain is very nice however, it came slightly kinked (I wAs able to unkink it) but I think it was because of the packaging. They sent it in a velvet drawstring bag. If it was packaged better I think it would have been perfect! That's why I gave 4out if 5.”
“I ordered a jesus chain and pendant received it it was not what i ordered i talked to nick he was very helpful we came to a understanding im very satisfied i will be using frost Nyc again”
“The chain wasn't exactly what I ordered and was off on certain things but it's okay because the customer service was Amazing ..They fully refunded me and gave a 25 dollar store credit for the complication .”
“I recently purchased a Cuban link chain I've been wanting for awhile now, the service was great, shipping was prompt and the over all quality of the necklace was impeccable.”
“First I want to talk about the amazing customer service I received from FrostNYC. My order came within three days and I was very happy about this. Upon first glance, I wasn't sure if I wanted to keep the chain — the clasp was a little tough to get open and closed again and I was unsure of the quality of the links. After taking a few days to grow toward it, I found that I do really like it. Not as flashy as I had hoped however still very nice when you actually put it on. My boyfriend loves it and wears it every day. After fiddling with the clasp for a few days it opened and closed as it should. I guess it just needed to be broken in. The price was amazing compared to other 10K gold diamond cut chains I was looking at from other jewelers. I had left a review talking about the issues I had with the chain, and the following week I received a phone call from a representative at FrostNYC asking me if there was a way that they could compensate for my dissatisfaction. No other jeweler or brand has done this for me before and I really appreciated that the gentleman who spoke on the phone with me genuinely cared about my satisfaction with the product and even answered and clarified some of the questions I had about it. I will definitely be buying with them again in the future.”
“I ordered a Franco bracelet. Great quality. But I thought I ordered 14k which I have a receipt for then I went and got an appraisal and they said it was 10k. I did call and clear things up. But I could of swore I ordered 14k. But guess not. Good quality. Sub par customer service.”
