"Bought a solid gold rope chain and cross for my husband. The original cross I wanted wasn't available and someone from sales dept contacted me immediately and worked with me to find one that was similar that I loved. The rope chain is very nice however, it came slightly kinked (I wAs able to unkink it) but I think it was because of the packaging. They sent it in a velvet drawstring bag. If it was packaged better I think it would have been perfect! That's why I gave 4out if 5."