Forest Whole Foods Reviews

Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

4.9 Rating 8,374 Reviews

97 %

of reviewers recommend Forest Whole Foods

4.9

Based on 8,374 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Forest Whole Foods 5 star review on 5th December 2022

Wendy K

Forest Whole Foods 5 star review on 16th November 2022

Kemi O

Forest Whole Foods 5 star review on 30th October 2022

Djamila S

Forest Whole Foods 5 star review on 22nd July 2022

Hannah B

Forest Whole Foods 5 star review on 6th July 2022

Khateja S

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The package was broken so we had to collect the leaked rices and wash them several times. You should care packaging method more in the case of large and heavy products.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review and for sending the images to us by email. As mentioned, in this instance the sack looks to have split along its perforated opening during transit, for which we are very sorry. We have discussed a resolution with you by email and look forward to hearing from you. Kind regards, FWF Team

Posted 4 years ago

“Expected better”

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Posted 4 years ago

Hi there Matthew, Thank you for your reply. We are sorry to hear you were dissatisfied. If you have any feedback related to our products or processes, we would love to be able to discuss this with you and help where we can. Please drop us an email at info@forestwholefoods.com. Kind regards, The Forest Whole Foods Team

Posted 4 years ago

“I expect the porridge oats will be fine. The DPD delivery was a disaster. For the second time DPD failed to deliver to our house. They said that they had tried to deliver, but they called at the wrong house. I was forced to collect the goods from a shop the other side of Winchester. I have written to Forest Whole. Foods, but as yet I have had no reply. Unless they change their deliverer, I will not buy from then again.”

Helpful Report

Posted 4 years ago

Hi Maxwell. Thank you for taking the time to leave us this feedback. We apologise again that you have had these problems with DPD. Unfortunately, as with every delivery service, there will be a few instances where delivery wasn't able to be completed (for a variety of reasons) and we are sorry for the inconvenience caused here. We have now received your letter and will be in contact shortly to discuss your options moving forward. Kind regards, The team at Forest Whole Foods

Posted 4 years ago

“Very poor customer service!! It took 5 days for them to dispatch my purchase and when I queried why so long I was treated very curtly as a difficult customer. No apologies or explanation as to the dispatch delay. But when the products arrived finally I was happy with the quality, Hence the 2/5 stars.”

Helpful Report

Posted 4 years ago

Hi there Aloma, Thank you for your review. I can see that you ordered on the evening of 4th April, opting for the FREE 3-5 working day shipping method - this is the time from ordering to receipt. Your item arrived on the 5th working day and so there was no delay. We are pleased to hear that you are happy with the quality of the products. Kind regards

Posted 4 years ago

“Delivery all good just need to sort out packaging issues. The cardboard box was undamaged.”

Helpful Report

Posted 4 years ago

Hi there Julie, We are really sorry that you had damage to your order. We have tried to make contact with you to fix the issue. Damage can occasionally happen. We do like to report this to our delivery partners so that we can improve the service in the future. Kind regards

Posted 4 years ago

“Although pricey I found the qualtity of the produce to be high though I was dissapointed with the last delivery of dried figs where the individual fruites were much smaller than previous deliveries”

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Posted 4 years ago

“I ordered packs of 500g and instead got two of 250. I pointed out to them that this was not the way they adverised the product: if they have 250g packs then they should be adverised as such and let costumers decide if they want to buy 2 of 250, or not. If I knew that was the case, I would not have bought the product as I aim to reduce pastic use. They did not take into account my complaint and simply told me that their packaging is recyclable in certain supermarkets, which is not the point.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your review. We are sorry to hear that you were not happy with our packaging. We have gone to gret lengths to ensure that 99% of all packaging we use is recyclable. Simply peel the label and recycle with your local supermarket. The pictures on our product pages show what you will receive when purchasing with us. Kind regards FWF

Posted 4 years ago

“Goods were satisfactory barring the hard as rock prunes. Customer service was unhelpful. Please see review below for more information.”

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Posted 4 years ago

“Not sure if I will order again if the delivery times and how long it takes to dispatch isn’t sorted!”

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Posted 4 years ago

Hi John, I'm sorry your delivery took longer than it should to arrive, our normal delivery times are 3 to 5 days but due to the bank holiday unfortunately this one ended up being a day late. We do also offer an express delivery option of 1 to 2 days on the website for people who may need their orders quickly. Apologies again

Posted 4 years ago

“DPD delivered my product totally ripped, torn and the plastic holding the flour torn so floor was out This was over a week ago, two emails with photos. The product was only £17 including posting and you are challenging my honesty and patience? If you feel after seeing 3 photos and not believing this I can only say this email will move to TrustPilot ASAP”

Helpful Report

Posted 5 years ago

Hi there Chris, Thank you for your review. Im really sorry to hear that your order arrived damaged. I have checked into this for you and can see that our customer services team were sorting this out for you, however you have not got back to our email with images of the damaged bag as requested. We need photos of the damaged product itself to be able to make a complaint on your behalf with our courier. We try to sort out all courier and damage issues on behalf of our customers as soon as possible. Many Kind regards FWF

Posted 5 years ago

“Was hoping for better quality, figs are not ripe and have weird side flavour, brazilian nuts are not the freshest.”

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Posted 5 years ago

Hi there Kaija, I am sorry to hear that you are not keen on our organic brazil nuts and organic figs. Our organic brazil nuts are currently at the end of their crop, and there have been problems in sourcing a new crop due to shipping problems and supply issues. For our organic figs, I am sorry to hear that you are not keen on the taste. Our figs are normally very popular, though sometimes inconsistencies in nature do mean that the batch/crop may vary. Apologies about this. Many thanks, Christy

Posted 5 years ago

“I've been buying Quinoa flakes for many years from a local shop, and have always thoroughly enjoyed them. These flakes resemble porridge oats, whereas yours are more like flour. Unfortunately, the taste is also different and I have found the taste very disappointing.”

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Posted 5 years ago

Hi there David, Thank you for your feedback. Im sorry to hear that you are not keen on our organic quinoa flakes! We will look into this! Kind regards

Posted 5 years ago

“High quality produ e unfortunatelly the way was delivered is unexceptable and despite the emailing Forestwholefoods not even an acknowledgment”

Helpful Report

Posted 5 years ago

Hi there Maja, We are really sorry to hear that your order arrived like this. We have checked and we have not received an email from you about this. Please check the email address you are using to contact us. We reply to all of our customer emails within 24 hours and the following working day after a weekend. Please contact our customer services team so we can make sure nothing was damaged in your order. Kind regards FWF

Posted 5 years ago

“Products are good, but unlabelled as to which country they come from. You have to trust in the website being up to date which is not ideal. I also placed an order with a small mistake and tried to adjust it minutes later. No one picked up the phone after several attempts nor did anyone respond to my email. The products weren’t sent out for a few days so I feel there was time to do something.”

Helpful Report

Posted 5 years ago

Hi there Paul, Apologies that we could not answer the phone to you when you called. We do try to answer all of our phone calls, however we are extremely busy at the moment. Im really sorry that we also missed your email about the mistake in your order. Our service is normal better than this and we probably do deserve the poor review on this occasion. We hope you give us another chance to prove our worth. Kind regards FWF

Posted 5 years ago

“Its Shipton mill flour and very much over priced”

Helpful Report

Posted 5 years ago

“Reluctant to order any more products due to shocking service from courier. Forest Whole Foods the company I would give a solid 41/2 out of 5. You really need to use a reliable courier such as Parcel Force, it might cost a bit more money but your reputation is on the line. I would be happy to pay extra for a better courier. Courier said item delivered Post Office said was not delivered, I was in the middle of this argument and I'm totally fed up with it!!!”

Helpful Report

Posted 5 years ago

Hi there David, Im sorry to hear about the this. It is always better to contact us first. We can normally fix cases like this very quickly. We have emailed you with some information from the delivery and we will get this all sorted for you today. Kind regards FWF

Posted 5 years ago

“I ordered 25kg of organic Basmati Rice bag & dried Apricots from forrest foods. Delivery came on time.”

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Posted 6 years ago

Hi there Subba, Im really sorry to hear that you were not keen on our organic brown basmati rice. We have used the same supplier and variety of rice for many years and always had good reviews. It is really important to soak and wash all rice before cooking to remove the starch which can make the rice sticky. Kind regards FWF

Posted 6 years ago

“Order about to be returned as wrong order sent out. Forest Foods will not replace two incorrect packages and only offering a credit note. As I no longer want to deal with this company, and not be fobbed off with a credit note, I will be activating the returns via PayPal to ensure money is refunded. Will not be using or recommending Forest Whole Foods again.”

Helpful Report

Posted 6 years ago

Hi Meg, I am really sorry to hear that you are disappointed with our service. You purchased the seed multi pack and asked to change the items which Im afraid we can’t do as it is priced accordingly. We did offer a credit note to reimburse you. Kind regards FWF

Posted 6 years ago

Forest Whole Foods is rated 4.9 based on 8,374 reviews