Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

“Terrible communication - poor service Waited until 4pm on a Friday to contact, knowing I couldn’t reply until Monday Will not be using forest while foods again”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your message and we are sorry for the confusion which was caused. You initially contacted us on Friday 16th August regarding your order. We looked into this for you and advised that as the 1-2 working day shipping option had not been selected for your order, your order was being processed with our free shipping option and that it was being dispatched to our courier later that same day. We replied to you once your email had been seen and investigated and this was at 4.24pm on the same Friday that we received your initial message. Please do contact our customer services team if we can be any further assistance with your order. Kind regards,

Posted 1 year ago

“Coconut flakes are stale”

Helpful Report

Posted 1 year ago

Hi there, thank you for your review and we are sorry that the organic toasted coconut chips are not as expected. We have looked into this and from our organoleptic testing nothing unusual has been found with this product. Please can you contact our customer services team to confirm which batch of the organic toasted coconut flakes you have received, so we can check into this further for you. Kind regards,

Posted 1 year ago

“I have not received my order. I saw a missed delivery leaflet from Royalmail stating that they’ll redeliver but that hasn’t happened. So where’s my order please? Thanks.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your review and we are sorry to hear that there have been issues with the delivery of your order on this occasion. We have looked into this and can see that we processed and dispatched your order to Royal Mail on 22nd May and we sent you a message which contained the tracking details for the parcel at this time. We can see that Royal Mail tried to deliver this parcel to you on 24th May, but were not able to reach you. We are sorry that a second delivery attempt has not been made by Royal Mail. I have contacted Royal Mail for you and requested a redelivery of your parcel as soon as possible and this should be with you between now and the 6th June. We hope that this is helpful and we would always suggest contacting our customer service team with any questions relating to an order or delivery, so that we can investigate and help. Kind regards,

Posted 1 year ago

“I ordered Organic Black Mulberries - 6kg on 26/12/2023. The product seems good not checked. The parcel reached in time. The Packing is really appauling, the Black Mulberries were just put in a cardboard carton and taped. We would expect since yo are a renound food company your food consumable products you would put it in a plastic bag and then pack it it a carton. The Black Mulberries are sticking to the cartoon cardboard inside and is exposed to all weather conditions and are exposed to all the chemical of the carton as its not sealed in a plastic bag. I hope to get a good explanation for this, as our future orders with your establishment will not happen if this standards is managed by you. - Thanks”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review and we are sorry that your order has not arrived as expected on this occasion. We can confirm that this product will normally have a food safe bag around the organic black mulberries in the BULK box which is missing on this occasion. As you have ordered a BULK pack from us, this comes directly from our supplier and is not opened by us, before being sent to our customers, which is why this has not been picked up from us. We are contacting our supplier about this. We know that you have now contacted us about this issue and we are resolving this for you. Please do let us know if we can be any further assistance. Kind regards,

Posted 2 years ago

“Another disappointment with the delivery. The website isn't particularly intuitive when you do a product search, but I could have overlooked this if there weren't any other issues. For background I have placed a total of five orders over a two month time period and had four deliveries. Order 1 delivered and goods spilling out of the packaging on delivery. Email sent with photos and forest foods feel the courier is to blame even though I advise that the packaging clearly isn't strong enough for the weight. Orders two and three could have been one order if it wasn't for the issues with the packaging. Therefore to work round this I placed orders two and three a few days apart and they were both delivered without incident. Orders 4 and 5 again were two separate orders, but I was short on time and had to place them on the same day. It took 5 days before the goods were dispatched and unfortunately forest foods decided to combine the orders which caused two problems. Firstly there was 'scented soap' ordered which I didn't want packaged with some of the dry goods (hence the separate orders) and secondly it made the order much too heavy not just for me but also the courier. So what happened when it came to delivery? Well, I received a text message at 7:30 am on a Saturday ( which I read at 8:20) to advise that delivery would be between 8:45 to 9:45 that day. Unfortunately on going outside at 8:30 (it had also been raining the night before, so the ground was wet and dirty), I discovered the courier had already been and left my delivery in the yard and my dry food goods were spilling out of the box all over the ground. So, because the box was too heavy and damaged I had to move the items one by one from outside to inside. And to add insult to injury the entire order smelt of the lavender soap I had ordered. As my email to the supplier about the packaging with order 1 appears not to have resulted in any changes I haven't bothered to email about the latest problems. Perhaps my review (which I was asked for in three seperate emails on the same day) will be more 'helpful'. So in summary for the benefit of other potential customers unless you wish to work around the suppliers packaging issues and take your chance with the courier you might want to think twice about placing an order. Which is a shame as the quality of the food seems good. Will I place another order? I will have to give it serious consideration, (it makes me feel tired just to think about it) as so far only 40 % of my orders have been delivered without issue, and have involved significant time, effort and organisation on my part which in my book isn't good odds and not what you expect from an online shopping experience...”

Helpful Report

Posted 2 years ago

Hi there TJ, We are really sorry to hear that you had some issues with DPD and that your order has turned up like this. We encourage our customers to contact us when they have issues like this and we can help to fix it. We have customer service personnel primed and ready to receive your call. We wishing you a merry Christmas. Kind regards

Posted 2 years ago

“I received vegetable bouillon which had a month less shelf life than the bouillon I ordered 6 months earlier. There's a serious stock rotation issue.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We believe that we have spoken with you about this concern and have explained that our organic vegetable bouillon contains vegetable oil as one of the ingredients. Oil can go rancid over time. This therefore means this our organic vegetable bouillon usually comes with a shorter expiry date than some of the other products that we stock. We have also mentioned that you are welcome to return this to us if this product is not suitable for you. Kind regards,

Posted 2 years ago

“I think that I have wasted my money with Forest Foods as I purchased 4 Kg of Organic Aronia Berries but neither of the 4 x 1kg bags had any instructions about 1. How much to take each time? 2. How to take each time ie/with water, milk etc? 3. How often to take in 24 hours each day? Without your help in this direction, I dare not take any”

Helpful Report

Posted 2 years ago

Hi there Abid, Thank you for your review. Organic dried Aronia berries are a dried fruit and you may eat as little or as much as you like. If you are eating them to obtain a certain nutrient that you require we recommended to use the nutrition table to calculate how much you need to eat to reach your RDA. Hope this helps but if not please do not hesitate to get in touch. Kind regards

Posted 2 years ago

“Used to love this company. But when you spend several hundred on an order and still, more than a week later, you've not heard a thing from them, and they force you to phone them up multiple times to find out what's going on, only to be told *someone* couldn't be bothered to process your order because one of their products lacked a barcode - well, never again! I've blacklisted them and will go elsewhere even if I have to pay more. And I'm taking the 7-8 other people I've directed towards them over the years as well. I hope it helps them get their act together, but I honestly doubt they care.”

Helpful Report

Posted 2 years ago

Hi there Simon Thank you for your review and we are sorry to hear that you are not happy with the delivery of your order on this occasion. We have looked into this carefully for you and can see that we processed your order initially within 3 working days, which would have reached you within the 5 working days which is given on the delivery option which you selected. However, you then called us to let us know that the address that was given for the order was incorrect. We managed to stop your order from leaving us and changed the delivery address for you, as requested. This unfortunately meant your order was a little delayed and was received by you a day later than our 5 working day delivery aim. It will be a shame to lose you but we hope you have a great weekend. Kind regards

Posted 2 years ago

“The quality of the mixed nuts was so bad and should not have been sold at all. The nuts are so old and so dried. I am very disappointed. In the past, I emailed to say how bad the nuts were but I did not receive any reply.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review and we are sorry to hear that the organic mixed nuts were not to your taste. We take the quality and freshness of our products seriously at Forest Whole Foods and the most recent batch of organic mixed nuts you have received from us are very fresh and have a long expiry date. We would always suggest that you contact our customer services team with any concerns, as we cannot see any communications from you about this order. We can see you messaged us in April 2022, we replied at the time, but did not hear back from you. Kind regards,

Posted 2 years ago

“I still have NOT RECEIVED the parcel. I waited in all day yesterday for them to deliver and nothing arrived. That is 4 times they have tried (Supposedly). If they don't deliver it on Monday I would like a refund please. I like your product but this is ridiculous.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review and we are sorry for the issues with the delivery of your order on this occasion. We are taking this matter further with our courier and have organised to resend your order to you as we have discussed in our communications. We are pleased that you like our organic oats and hope that they will be with you shortly. Please accept our apologies for this delay and please do contact our customer services team if we can be any further assistance. Kind regards,

Posted 2 years ago

“I normally buy Deglet Nour Dates, recently I bought Adele Dates to try and they are terrible, very marshy, no texture and taste not good! I’m not happy to this product.”

Helpful Report

Posted 2 years ago

Hi Jenny, We are sorry to hear that you are not keen on our organic Aseel dates. These dates are much better value than our organic medjool dates and organic deglet noir dates, however they are not as succulent and soft. We recommend to use the aseel dates for baking and nut and date bars. Kind regards

Posted 2 years ago

“Very disappointed. Terrible communication. No customer service. Shocking lack of communication. Received a random partial paypal refund one evening almost a week after ordering. Nothing from the company to mention something was unavailable. No update for an entire week. Ordered on Monday: No message or email to say this is your order. No message or email to say thank you for your order. No message or email to update anything at all. The only update and single communication was from DPD to say they would deliver later in the day and STILL absolutely nothing from forest whole foods. When DPD delivered as the exact time they said (thank youDPD), suddenly Forest Whole Foods have an automatic email saying your order has been delivered. UNBELIEVABLE! Extremely disappointed with this company's lack of any communication. Would not recommend forest wholefoods to anyone after this recent purchase and trying to find alternatives for organic nuts, seeds and other products. The communication and customer service from this company is atrocious, a real shame and will not use again.”

Helpful Report

Posted 2 years ago

Hi there, thank you for your review and we are sorry for the frustration caused with your order on this occasion. We would always recommend contacting our customer services team if you have not received an order confirmation email, as we will look into this for you and advise. We have checked and can see that we have sent you an order confirmation email and an order dispatch email to the email address which you provided with your order. We wonder if this has perhaps gone into a spam or junk folder or whether your email settings have prevented these messages getting through to you. We are sorry that we were unable to fulfil an item in your order on this occasion and this is why a refund was applied to your order. Kind regards,

Posted 2 years ago

“No comment.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We were sorry to hear that there were issues with your order and delivery of your order. We have tried to reply to your message to us, but your email address is not receiving mail, despite us sending a reply to you on numerous days and you have not left us a phone number to contact you. Kind regards,

Posted 2 years ago

“Quality is not as expected and costly.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review and we are sorry to hear that the organic wheat grain is not as expected on this occasion. We have not had any other negative customer feedback about this product and as we don't seem to have heard from you by email, please do contact our customer services team so that we can look into this for you. Kind regards,

Posted 2 years ago

“Really, really, really poor delivery service. Once they have shipped off the premises they dont want to know what the cowboy couriers do after that even though it IS their responsibility. I got food poisong from dodgy dried fruit/mango. They ignored all emails. A danger to life stay away.”

Helpful Report

Posted 2 years ago

Hi there, We are sorry about the delivery issues of your order on this occasion. We looked into and actioned this delivery issue for you with DPD once you first contacted us. Unfortunately, our numerous attempts to reply to you were unsuccessful as the email address you gave kept bouncing back our responses to you. Please do contact our customer services team and we will look into this issue with the mango for you. Kind regards,

Posted 2 years ago

“The yeast flakes don't taste good! We eat it anyway, but we are not happy with the taste!!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We are sorry to hear that you are not keen on the taste of our organic nutritional yeast flakes. They do have a very distinctive beery/cheesy flavour which we mention on the listing of this product on our website, but we find they are delicious and add a real depth of flavour to the dishes they are added to. Kind regards,

Posted 2 years ago

“Don’t put your order here, I put my order at 10 April, but until now 4 May, already a whole month I still can’t get my parcel.”

Helpful Report

Posted 2 years ago

Hi there, We are sorry to hear that you have not received the resend of your order. The initial parcel was given to DPD and after attempting delivery on numerous occasions DPD returned this to us as it was unfortunately damaged in transit. Once we received this, we contacted you and with your agreement, we resent this order to you. We are really sorry to hear that there have been delays in DPD delivering this resent order, having chased this up with DPD we understand that you changed the delivery address which has delayed your receipt of this parcel. I am pleased to hear that you have now received this parcel. Kind regards,

Posted 2 years ago

“I hate to leave such a bad review for a company that claims to be conscious for our planet, but it’s important consumers understand risk of purchasing from this brand. They sell products that are short dated (I’m talking less than 2 or 3 months left on the best before date on goods that can’t possibly be consumed within a 6 month period for the average household). When I contacted them with images to prove the issue, their response was pretty indifferent claiming that they themselves get sent short dated items from their supplier and that I should just accept it and know that the product should be fine to consume if I store it right. I personally value brands that are transparent and aim to offer an honest and fair service and sadly found this response to fall short. The company should state on their site the sell by & best before dates on each product page and at the very least offer a free of charge returns policy.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your review and sorry to hear that you are not happy with our BBE's. We have checked into this for you and can see that most of the products you have purchased have between 1 - 1.5 years on the BBE. Organic vegetable bouillon has 6 months from production due to it containing oil which can go rancid. We always stock the most recent crops of our products and the best before dates we apply are according to when we think the quality may start to reduce. These are not sell by dates. BBE's can be extended if the products are stored correctly in cold / cool conditions. We have dedicated customer service team who you can call to check BBE's before your purchase. Kind regards FWF

Posted 3 years ago

“Had the wrong product, nothing was done to resolve it.”

Helpful Report

Posted 3 years ago

“Very disappointed ! I bought before , it was great quality but this time is totally poor quality . Rang the customer service , was told they have changed supply. They won’t give refund because I have opened it! So I have wasted £60 . Won’t buy again”

Helpful Report

Posted 3 years ago

Hi there Ying, Thank you for your review. As mentioned on the phone, the Organic Dried Black Mulberries you bought are no longer infused with carrot juice like the previous versions. This is because we aim to have no added ingredients to our products as we like them to be natural as well as organic. The ingredients are clearly outlined on each product page and you will note this one only contains 100% Organic Black Mulberries. With regards to the Organic Hulled Millet, as mentioned, we cannot compare this to something you have bought in a supermarket as the origin/supplier etc will be different and cannot refund this item purely because the taste is not the same. In both instances, we cannot offer a refund as there is no fault with the product and the ingredients are outlined in the product descriptions. Kind regards, FWF Team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Forest Whole Foods Reviews