Forest Whole Foods Reviews

Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

4.9 Rating 7,812 Reviews

97 %

of reviewers recommend Forest Whole Foods

4.9

Based on 7,812 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Forest Whole Foods 5 star review on 5th December 2022

Wendy K

Forest Whole Foods 5 star review on 16th November 2022

Kemi O

Forest Whole Foods 5 star review on 30th October 2022

Djamila S

Forest Whole Foods 5 star review on 22nd July 2022

Hannah B

Forest Whole Foods 5 star review on 6th July 2022

Khateja S

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with product and efficient pleasant service. Will be in touch again soon. Thank you.”

Helpful Report

Posted 2 years ago

“Are your supplements Third party tested?”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. Every batch of every product that we receive is risk assessed. This risk assessment details the appropriate frequency of testing for each specific product. Testing for pesticides and microbiological testing is generally conducted, but in addition further tests may be completed for anything else that is appropriate for that particular product. This testing is available from us. We hope that this is helpful and please do contact our customer service team if we can be any further assistance. Kind regards,

Posted 2 years ago

“Very good customer service, packed with care, arrived on time. Excellent quality.”

Helpful Report

Posted 2 years ago

“Lovely organic food”

Helpful Report

Posted 2 years ago

“Only place I come to buy affordable organic items”

Helpful Report

Posted 2 years ago

“Great company to buy from. The products are all brilliant and the delivery is prompt.”

Helpful Report

Posted 2 years ago

“Excellent quality great customer service.”

Helpful Report

Posted 2 years ago

“Good quality and affordable!”

Helpful Report

Posted 2 years ago

“It's great to be able to buy a wide variety of good quality organic foods and to be able to support a family-run local business.”

Helpful Report

Posted 2 years ago

“Loyal Customer! The quality of the goods and consistency of delivery is great.”

Helpful Report

Posted 2 years ago

“just to say bought for my sons family they cant get enough”

Helpful Report

Posted 2 years ago

“I have been purchasing my organic products from Forest Whole Foods for a number of years and have always found them to offer very affordable and high quality goods. The choice is brilliant and delivery always on time. I would not hesitate to recommend them.”

Helpful Report

Posted 2 years ago

“Another disappointment with the delivery. The website isn't particularly intuitive when you do a product search, but I could have overlooked this if there weren't any other issues. For background I have placed a total of five orders over a two month time period and had four deliveries. Order 1 delivered and goods spilling out of the packaging on delivery. Email sent with photos and forest foods feel the courier is to blame even though I advise that the packaging clearly isn't strong enough for the weight. Orders two and three could have been one order if it wasn't for the issues with the packaging. Therefore to work round this I placed orders two and three a few days apart and they were both delivered without incident. Orders 4 and 5 again were two separate orders, but I was short on time and had to place them on the same day. It took 5 days before the goods were dispatched and unfortunately forest foods decided to combine the orders which caused two problems. Firstly there was 'scented soap' ordered which I didn't want packaged with some of the dry goods (hence the separate orders) and secondly it made the order much too heavy not just for me but also the courier. So what happened when it came to delivery? Well, I received a text message at 7:30 am on a Saturday ( which I read at 8:20) to advise that delivery would be between 8:45 to 9:45 that day. Unfortunately on going outside at 8:30 (it had also been raining the night before, so the ground was wet and dirty), I discovered the courier had already been and left my delivery in the yard and my dry food goods were spilling out of the box all over the ground. So, because the box was too heavy and damaged I had to move the items one by one from outside to inside. And to add insult to injury the entire order smelt of the lavender soap I had ordered. As my email to the supplier about the packaging with order 1 appears not to have resulted in any changes I haven't bothered to email about the latest problems. Perhaps my review (which I was asked for in three seperate emails on the same day) will be more 'helpful'. So in summary for the benefit of other potential customers unless you wish to work around the suppliers packaging issues and take your chance with the courier you might want to think twice about placing an order. Which is a shame as the quality of the food seems good. Will I place another order? I will have to give it serious consideration, (it makes me feel tired just to think about it) as so far only 40 % of my orders have been delivered without issue, and have involved significant time, effort and organisation on my part which in my book isn't good odds and not what you expect from an online shopping experience...”

Helpful Report

Posted 2 years ago

Hi there TJ, We are really sorry to hear that you had some issues with DPD and that your order has turned up like this. We encourage our customers to contact us when they have issues like this and we can help to fix it. We have customer service personnel primed and ready to receive your call. We wishing you a merry Christmas. Kind regards

Posted 2 years ago

“Great products and variety.”

Helpful Report

Posted 2 years ago

“Great products, great service, competitive prices, would recommend.”

Helpful Report

Posted 2 years ago

“Products are always well within use by date, extremely well packaged with reusable labels and consistently very good quality indeed. Customer service - when I have called - has been extremely polite and efficient. The product range is always expanding which makes shopping interesting for me as I like to try new products. I feel very reassured of all round excellent quality when I order from FF and I thoroughly recommend them. They are quite local to me too so my deliveries always seem to arrive before I expect them. I've just recently received an order and am already preparing my next order from them! Happy Christmas to all at FF.”

Helpful Report

Posted 2 years ago

“Used for the first time. Most reasonably priced for the quality. Will order again.”

Helpful Report

Posted 2 years ago

“Great selection of organic products and reliable friendly service”

Helpful Report

Posted 2 years ago

“Flawless, as usual, from website to unboxing the quality products”

Helpful Report

Posted 2 years ago

“Good products easy delivery. Only a shame they don’t show if they’re heavy metal tested as that would be my main concern with herbs and spices these days. Only place I could find cayenne pepper so that was pretty ace along with very reasonable prices. Big win”

Helpful Report

Posted 2 years ago

Forest Whole Foods is rated 4.9 based on 7,812 reviews