Flagship Wines Reviews

Name: Flagship Wines
Rating: 4.72

4.7 Rating 157 Reviews

94 %

of reviewers recommend Flagship Wines

4.7

Based on 157 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Flagship Wines:

Flagship Wines: ‘a well run independent whose prices can match those of the supermarkets and you get the friendly well-informed advice of boss Julia Jenkins thrown in for free’. Oz Clarke, 250 Best Wines 2010, 2009, 2008 and Wine Buying Guide 2007, 2006, 2005:

We are an exciting innovative independent wine merchant established in St Albans in 2004 by Julia Jenkins offering excellent wines and service with outstanding wine knowledge and enthusiasm. The company has a strong loyal local following that extends out into Hertfordshire and beyond.

Our superb wine range is a constantly evolving and changing list in which all the wines are carefully selected ensuring that the range of over 600 wines are distinctive and delicious, well made, and expressive of the region of origin. They also offer value for money. Many of the wines are from small wineries producing unusual wines that are not available in the High Street.

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Phone:

01727 865309

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Flagship Wines 5 star review on 13th August 2023

Anonymous

Flagship Wines 5 star review on 28th November 2020

Uneth Gundani

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A month after my order I have had only one short message, no delivery and no update on what is happening. I am now asking for a refund. Very disappointing.”

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Posted 5 months ago

“firs time I have used FW. They had my favourite Pinot Nior. dlivered safely. no issues with FW.”

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Posted 7 months ago

“Easy to order and timely delivery”

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Posted 7 months ago

“Has a fantastic time at the recent wine tasting at The Fleetville Larder. Wine and cheese and charcuterie were all spot on. Julia is a knowledgeable and humble host.”

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Posted 8 months ago

“Ordered a case of 2019 wine (recommended in Decanter) from the website and payment was taken. I then did not hear anything for a week, even after i sent an email asking for delivery date. Finally received order but it was 2020 NOT 2019. I then emailed asking for tasting notes compared to the 2019. No response. Tried another email and still no response. Very poor service.”

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Posted 10 months ago

“Very helpful, great deal on Henners Vintage, all very straightforward.”

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Posted 1 year ago

“I made an order online and after a few days received an email saying order completed. When I went to collect my order from the shop (as I had selected when ordering), I was informed that the "order completed" email didn't actually mean the order was completed and ready to collect. Indeed, only 3 of the 7 bottles I had ordered were in stock. Furthermore, I was told that the prices I had paid for the remaining 4 bottles were likely to increase when Flagship sourced them from the wine merchants. In my experience, when you order an item online, and the money leaves your account, you expect the goods to be delivered for the price quoted / you have paid, not being sprung with an additional charge because the business hasn't actually got the items in stock, but have taken the money anyway. I would also suggest that the female owner/staff member could do with undertaking some training in professional communication with customers - I have never encountered such a rude and frankly patronising manner from anyone in a shop. It is not my fault that you don't have the items in stock, nor is it my fault that your system sent out in error, an automated email that the order was complete. I try to support smaller businesses rather than large chains / franchises, however, I certainly won't be using Flagship again - and had there been an option for 0 stars, then that is what they would have received.”

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Posted 1 year ago

“I’m from NZ has been searching for a good online store that stocked quality NZ wines to deliver to my brother in London. Flagship wines were excellent during their dealings with my brother and myself during the process. Highly recommend them.”

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Posted 1 year ago

“Excellent customer service. Will contacted me promptly as my order could not be completed as you had insufficient stock and I selected a substitute. From then the order was delivered extremely promptly, well packed and delivered in good order.”

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Posted 1 year ago

“Very pleased excellent service”

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Posted 1 year ago

Thank you for your review Mike Julia

Posted 1 year ago

“Speedy delivery, great range, competitively priced. This order was a real treat - South African Wild House Chenin Blanc, delicious.”

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Posted 1 year ago

“Very helpful and in good time , will recommend. Good customer service. Regards Marc”

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Posted 1 year ago

“Superb wine and fantastic customer service !”

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Posted 1 year ago

“We went to a special restaurant for lunch. There was a particularly good German wine there. A search revealed that Flagship Wine sold it. I bought two bottles, and received them in a few days. An excellent service which I will use again”

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Posted 1 year ago

Thank you for your kind review David Julia

Posted 1 year ago

“I ordered n paid for 3 bottles of Port of which there was only 1 in stock. Due to their limited opening hours (not unusual for specialist retailers) it was 72hrs before I was contacted Once we sorted what to do my bottle was on its way to me closely followed by a refund Excellent service, so please do not berate this company if you feel that no reply after 10mins upsets your order Definitely would use again”

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Posted 1 year ago

Thank you for your review with such understanding comments. Julia

Posted 1 year ago

“A beautiful Chablis that reminded me of my visits there”

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Posted 1 year ago

Thanks for your kind review Colin, it is delicious wine ..... Julia

Posted 1 year ago

“Website was easy to navigate. One wine bottle wasn’t available as ordered so they promptly contacted me to offer an alternative. Order arrived intact and on time.”

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Posted 1 year ago

Thank you for your kind review Julia

Posted 1 year ago

“Really good Wine and delivered with speed. Good communication when second order not available in quantity requested.”

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Posted 1 year ago

“Beautiful selection of wines and helpful whenever I have called up. Also would say the gift boxes (particulalry for 2 bottles) is great and made it really special”

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Posted 1 year ago

Thanks for your kind review Charlie

Posted 1 year ago

“I had a case of wine delivered to me for Christmas. I asked Flagship to select the wines. I wasn’t disappointed. All the wines were very good and added to our Christmas meals splendidly.”

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Posted 1 year ago

Thanks for your kind review, I'm really pleased you enjoyed our selection for your Christmas meal. Julia

Posted 1 year ago

Flagship Wines is rated 4.7 based on 157 reviews