I made an order online and after a few days received an email saying order completed. When I went to collect my order from the shop (as I had selected when ordering), I was informed that the "order completed" email didn't actually mean the order was completed and ready to collect. Indeed, only 3 of the 7 bottles I had ordered were in stock. Furthermore, I was told that the prices I had paid for the remaining 4 bottles were likely to increase when Flagship sourced them from the wine merchants. In my experience, when you order an item online, and the money leaves your account, you expect the goods to be delivered for the price quoted / you have paid, not being sprung with an additional charge because the business hasn't actually got the items in stock, but have taken the money anyway. I would also suggest that the female owner/staff member could do with undertaking some training in professional communication with customers - I have never encountered such a rude and frankly patronising manner from anyone in a shop. It is not my fault that you don't have the items in stock, nor is it my fault that your system sent out in error, an automated email that the order was complete. I try to support smaller businesses rather than large chains / franchises, however, I certainly won't be using Flagship again - and had there been an option for 0 stars, then that is what they would have received.