Fitness Superstore Reviews

Name: Fitness Superstore
Rating: 4.56

4.6 Rating 779 Reviews

89 %

of reviewers recommend Fitness Superstore

4.6

Based on 779 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

01604673000

Email:

sales@fitness-superstore.co.uk

Fitness Superstore 5 star review on 23rd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service at the store in Wandsworth was first class. Unfortunately the lockdown has meant that, although the equipment was delivered as agreed, there has been no installation and I haven’t been contacted with an installation date yet.”

Helpful Report

Posted 4 years ago

“The order arrived very promptly. The assembly instructions for the Nordic track 11.5 cross-trainer were clear but the upright axel did not fit easily into the upright bushing on the right side (too tight) making it very difficult to centre the axel.”

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Posted 4 years ago

“What can i say? They are open and highly competent. Made a promise and kept it very well. Equipment was a big purchase for me and the delivery guys did their best in the current circumstances. I do feel prices are a bit higher than they need to be but that's the way things are everywhere, I guess. Would use them again, though - can't argue with the product's quality and they kept their promise.”

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Posted 4 years ago

“Good, I am still waiting for my equipment to be built as I paid extra but I have not heard anything”

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Posted 4 years ago

“Could’ve been 5, could’ve been 1 ! Strange times - so not a usual of fair time to review. Products great, prices spot on. Customer service obviously extremely stretched. We’re superb previously, so edged up to a 4.”

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Posted 4 years ago

“Equipment is excellent, but was told 3 week delivery and it arrived over 5 weeks. When I emailed to complain, I never received a response.”

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Posted 4 years ago

“Great commercial gym quality products. Efficient and friendly installation team. Slightly slow and unresponsive support on delivery.”

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Posted 4 years ago

“Very helpful with constructive advice”

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Posted 4 years ago

“A good reliable and friendly service with a reasonable dispatch time. I would definitely use again and recommend.”

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Posted 4 years ago

“Quality seller”

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Posted 4 years ago

“Originally no delivery option i had to collect.. item too big for me, so asked stored managers and between them offered me a delivery option for a reasonable price. Thanks guys much appreciated.”

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Posted 4 years ago

“Good in store service but a pity there was no follow up call to ensure all was well. It appeared that once the transaction was completed, that was it. A pity.”

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Posted 4 years ago

“Were very helpful and knowledgeable.Will happily buy from them again and would recommend them highly.”

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Posted 4 years ago

“I am benefitting from my Pacific Challenge AR water rower and found the staff very willing and helpful. L.C.”

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Posted 4 years ago

“One of the fitters was dead grumpy, the treadmill was left with a scratch/ gouge to the console area. The machine wasn’t levelled up. And they left the gate wide open when they left. The slightly older guy was fine and the machine is fantastic.”

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Posted 4 years ago

“In store is a bit of a hard sell. Follow up communication was good. The installers were polite, on time and had good knowledge of the product.”

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Posted 5 years ago

“Helpful staff”

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Posted 5 years ago

“Bought as a xmas present for our grandson”

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Posted 5 years ago

“Fast delivery and good customer service always update customers”

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Posted 5 years ago

“The sales staff were extremely knowledgeable and helpful. The delivery process was smooth and went without any issues. The product we bought, a Nautilus treadmill, is also very good. The only irritation is that the assembly of the equipment was seriously undersold to us. We were told it would take about an hour to assemble. This might be the case for someone within the gym industry and accustomed to building treadmills. The instruction manual was not great and it took several hours, spread over two days, to complete the task.”

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Posted 5 years ago

Fitness Superstore is rated 4.6 based on 779 reviews