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FitCookie Reviews

4.7 Rating 662 Reviews

93 %

of reviewers recommend FitCookie

Company Reviews

Product Reviews

4.7

Based on 662 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About FitCookie:

FitCookie is the UK's best online store for supplements. We offer a wide range of supplements to help you reach your fitness goals, whether you're looking to build muscle, lose weight, or simply improve your overall health. Our selection of supplements includes protein powders, pre-workout formulas, vitamin and mineral complexes, and more.

Visit Website

Phone:

07307376199

Email:

sales@fitcookie.co.uk

Location:

FitCookie Online Limited,
15 West Street,
Reading
United Kingdom
RG1 1TT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my item poor customer service I am still waiting for a this to be resolved”

Posted 2 months ago

“Never received the package and the consumer service not replying”

Posted 3 months ago

“I have received products with a short expiry date or after the date. I sent two emails, no one responded. I do not recommend”

Posted 5 months ago

“don t get order. no contakt with campany”

Posted 5 months ago

“Very poor customer services. I ordered several products, one of them arrived damaged. Customer service ignores me and never responds to the emails. No refuds, no replacement!!”

Posted 5 months ago

“My first order and last, I have received damaged / ripped pack of protein inside box and powder was out on my doorstep too , I have taken few pictures how I received my parcel and sent 2 emails that 1of the iteam was damaged inside , all protein was loose inside box. I had an email that someone will get back to me within 48h, after few days I have sent another email - just in case it was forgotten , still nothing almost a week over and no response from customer sevice.FRIST AND LAST ORDER AT THIS SITE - AVOID - VERY DISSAPOINTED”

Posted 5 months ago

“Unfortunately, I'm not satisfied... one jar of jam was open and one bar was also open, plus the short expiry dates of the jams for which I paid the normal price. I wrote an e-mail, no one responded, it was my last purchase from this company, I do not recommend it!!!”

Posted 7 months ago

“Ordered a pre workout which came all clumpy as moisture had clearly gotten into the product. Reached out to the team here and no response 👎”

Posted 7 months ago

“I haven’t received my parcel.”

Posted 9 months ago

“Hi.I’m still waiting for my order(collagen)!!!Where is it?”

Posted 10 months ago

“Parcel still not reveived. Massive issue with DHL who wont give me a code to pick up my parcel”

Posted 11 months ago

“Ordered 18/05 Paid for NDD and still haven’t received my order. Terrible service.”

Posted 11 months ago

“Still haven’t received my parcel it’s over a week now”

Posted 1 year ago

“Made an order on the 5th of April paid next day delivery - its the 15th of April and order still has not arrived. No a word about a refund and fitcookie would rather post social media content on insta than reply to your messages😂 was a regular customer not anymore. All they care about is posting stories on instagram rather than dealing with customers. They dont really care better pray that you dont have a problem with the parcel as they wont even help you.”

Posted 1 year ago

“I placed the order last Friday and it's still hasn't been delivered. I rang the office and sent many emails to find out where my order is, I didn't get any help from you.”

Posted 1 year ago

“My order did not reach me.”

Posted 1 year ago

“Not happy with the service, I recieved the wrong order”

Posted 1 year ago

“Are you ever reply to me? Pure customer service”

Posted 1 year ago

“My order hasn’t arrive more than 10 days after ordering.”

Posted 1 year ago

“Not received this order Or any dispatch/ delivery information Tried calling customer service, who gave very mixed misleading information.”

Posted 1 year ago

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FitCookie is rated 4.7 based on 662 reviews