FitCookie Reviews

Name: FitCookie
Address: FitCookie Online Limited, 15 West Street, Reading, United Kingdom
Rating: 4.72

4.7 Rating 657 Reviews

93 %

of reviewers recommend FitCookie

4.7

Based on 657 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About FitCookie:

FitCookie is the UK's best online store for supplements. We offer a wide range of supplements to help you reach your fitness goals, whether you're looking to build muscle, lose weight, or simply improve your overall health. Our selection of supplements includes protein powders, pre-workout formulas, vitamin and mineral complexes, and more.

Visit Website

Phone:

07307376199

Email:

sales@fitcookie.co.uk

Location:

FitCookie Online Limited,
15 West Street,
Reading
United Kingdom
RG1 1TT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been now almost a week and I still haven’t received my parcel. It was meant to be delivered to pick up point and practically a week later and I still don’t know where it is. Based on my experience it is a poor rating.”

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Posted 4 weeks ago

“Not happy product was all clumpy not easy to mix in fact it’s solid near the bottom of the container”

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Posted 5 months ago

“I have placed my order, received a different item and now been trying to get a refund for it for more than 2 weeks!!!!”

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Posted 7 months ago

“Still I’m waiting for responses”

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Posted 7 months ago

“Good shop but the customer service need improvement, wanted to ask about product, i was calling you few days in a row and no answer the same on messenger..”

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Posted 1 year ago

“I’m really disappointed, I ordered in June 4 small jar NUTLOVE (coco crunch, crispy hazelnut, white choco peanut, choco hazelnut) and for all of them “use by” is to July 2022….just 1 month.”

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Posted 1 year ago

Dear Joanna, We are very sorry that you feel disappointed with the goods you purchased in our store. All products that have a short date or are at promotional prices are additionally marked with the "short date" label, and we add information on the product page about the "best before" date. This additional information could not be visible enough for your purchased products. We are working to make it more straightforward for future purchases. As compensation, we sent you a discount code in a private message for shopping in our store. Sorry for the inconvenience. Sebastian - FitCookie Team

Posted 1 year ago

“On website wasn't any information about short date on sale . Bought few creams and date before use is end of this month. bad experience”

Helpful Report

Posted 1 year ago

Dear Justyna, We are very sorry that you feel disappointed with the goods you purchased in our store. All products that have a short date or are at promotional prices are additionally marked with the "short date" label, and we add information on the product page about the "best before" date. This additional information could not be visible enough for your purchased products. We are working to make it more straightforward for future purchases. As compensation, we sent you a discount code in a private message for shopping in our store. Sorry for the inconvenience. Sebastian - FitCookie Team

Posted 1 year ago

“Never solved an issue with the unglued inner seal. Not happy.”

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Posted 2 years ago

FitCookie is rated 4.7 based on 657 reviews