FitCookie have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Really good product price and delivery
”
- Chris D
“
Good price quick delivery everything how it should be. Thanks
”
- Slawomir K
“
Quality service, very good price. Amazing customer service and support. Fast delivery!!! FitCookie is The Best!!!
”
- Damian P
“
Easy to navigate website and I received my delivery the following day.
When I vist the reading store the team are very helpful with any questions I ask.
Would highly recommend
”
- Lorraine H
“
Quick delivery 😍
”
- Martyna B
“
Very fast delivery, clear description. Will definitely be using it very often.
”
- Justyna M
“
I have placed my order, received a different item and now been trying to get a refund for it for more than 2 weeks!!!!
”
- Sylwia N
“
No a word about a refund and FitCookie would rather post social media content on insta than reply to your messages😂 was a regular customer not anymore.
”
- Monika Z
“
Im not happy because I don't received one ordered item, I contacted with customer service but nobody help me, didnt send me missing item and didnt refund.
”
- Joanna C
“
Ordered in the AM and received all products the next day. Fantastic service for my first order - will certainly be a returning customer. Thanks 💪🏼
”
- Hayley
“
Brilliant fast shipping service would recommend and will use again
”
- Ross K
“
Very good service. Fast shipping
”
- Aleksandra K
