Hi Mike,
Thank you for your amazing review! We're thrilled to hear that your order was delivered on time and that you are pleased with the quality. Your recommendation means a lot to us!
Warm regards,
FIRST4MAGNETS®
Hi Ross,
Thank you for your wonderful review! We're so pleased to hear that the magnets met your expectations and that you received them promptly. We look forward to serving you again soon!
Best wishes,
FIRST4MAGNETS®
Hi Dermot,
Thank you for your fantastic review! We're delighted to hear that you found our quality to be top-notch and service quick!
Warm regards,
FIRST4MAGNETS®
Hi Rachel,
Thank you for your fantastic review! We're thrilled to hear that your order was delivered on time and as advertised. We appreciate your feedback!
Warm regards,
FIRST4MAGNETS®
Hi there,
Thank you for your wonderful review! We're so pleased to hear that our magnets are perfect for your steel shed. It's always great to know our products are meeting your needs!
Best wishes,
FIRST4MAGNETS®
Hi there,
Thank you so much for your fantastic review! We're delighted to hear that you find our magnets strong and reliable!
Warm regards,
FIRST4MAGNETS®
Hi Stephen,
Thank you for your review. We're glad to hear that your order was delivered as expected, but if there is anything else we can do to make this a 5 star experience for yourself, please do let us know -we pride ourselves on providing the best customer experience!
Warm regards,
FIRST4MAGNETS®
Hi Derek,
Thank you for your fantastic review! We're thrilled to hear you had an excellent experience with our service. We look forward to assisting you again in the future!
Best wishes,
FIRST4MAGNETS®
Hi Alek,
Thank you for your wonderful review! We’re so pleased to hear that you found our service fast, reliable, and of great quality!
Warm regards,
FIRST4MAGNETS®
“Original rating was 3 stars. Wrote this: The magnets are great but I paid extra for next delivery on a Friday and the parcel didn't arrive until Monday. Even then, the DPD driver didn't knock. Just put a card through the door.
You're only as good as the service providers you choose to use.
PS. New rating = 4 stars. Adjusted to reflect the excellent customer service following me posting the original review. Refunded postage costs without me asking and emailed a couple of times to check all was in order. Impressive.”
Hi Melissa,
Thank you for your feedback. We're sorry to hear about the delivery experience you had. Looking at the tracking this was dispatched on time but appears the courier did not deliver until the Sunday. Please be assured, we will speak with the courier to undertstand what has happened here and we will be in touch to discuss this with to ensure you are happy with your experience with us.
Warm wishes,
FIRST4MAGNETS®
Posted 9 months ago
Hi Melissa,
Thank you for your comments & updated review regarding the customer service - we're really pleased we were able to make this a great experience for you! Thank you for taking the time to let us know your thoughts!
Many thanks,
FIRST4MAGNETS®
Hi there,
Thank you for your awesome review! We're delighted to hear that you found our service quick and easy. We greatly appreciate your support and look forward to serving you again in the future!
Best wishes,
FIRST4MAGNETS®
“Little disappointed with the depth of pre-sale technical information. Person on phone tried to he helpful and read pre prepared scripts in answer to my queries. But she simply did not understand the practical application and use in a workshop situation. Not much help.
50kg lever magnetic clamp seems ok but switchable welding magnet poor in build quality and I doubt if it has the magnetic pull claimed.”
Hi there,
Thank you for your review. We appreciate your feedback regarding the pre-sale technical information and understand the importance of practical application knowledge. We strive to provide the best technical advice and suggestions for the most suitable magnets, and will be in touch to ensure that you have the right magnets for your application.
Kind regards,
FIRST4MAGNETS®
Hi Barbara,
Thank you for your lovely review! We're so glad to hear that we provided just what you needed. Your support means a lot to us, and we look forward to assisting you again soon!
Warm regards,
FIRST4MAGNETS®
Hi Ian,
Thank you for your fantastic review! We're thrilled to hear that our selection of magnets, quick delivery, and competitive prices have impressed you. We truly appreciate your support and look forward to serving you again!
Warm regards,
FIRST4MAGNETS®
Hi Phil,
Thank you so much for your wonderful review! We're thrilled to hear that our speedy service met your expectations. We can't wait to welcome you back in the future!
Best wishes,
FIRST4MAGNETS®
Hi Heather,
Thank you for your feedback. We're sorry to hear that the magnets did not meet your expectations for use. Please be assured our team will be in contact to understand your application further and ensure we can resolve this with you.
Kind regards,
FIRST4MAGNETS®
Hi Nick,
Thank you for your positive feedback! We're delighted to hear that you found our product to be very good and that you experienced efficient service. And thank you for sharing the lovely picture!
Best wishes,
FIRST4MAGNETS®
Hi Andrew,
Thank you for your great feedback! We're so glad to hear that you experienced fast service and that you'll be choosing us again. We can't wait to assist you with your next order!
Warm wishes,
FIRST4MAGNETS®
Hi David,
Thank you for your fantastic review! We’re thrilled to hear that you found our service to be very fast and that the tracking information was helpful.
Best wishes,
FIRST4MAGNETS®
