FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,185 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,185 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great integration with Zapier.”

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Posted 6 years ago

“This is a great product and service, evety event organiser should use Firetext :)”

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Posted 7 years ago

“Helpful help desk but some elements of use are unclear. Would be good to have more visibility on some key functions which appear hidden at times (eg how to delete number) and the ability to remove a number from one list only but not all (not sure if this is there or not).”

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Posted 7 years ago

“Great set up and easy to use. Excellent service provident :)”

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Posted 7 years ago

“As a technology phobe I found this system easy to use. Great reporting too. When I set it up I used the online chat to help me get started and I couldn't be more impressed with the great customer service given.”

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Posted 7 years ago

“Lilly's continued support has been very helpful in setting up and implementing our new texting system. This has ensured a smooth and successful pilot for us. It is much appreciated. Thanks.”

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Posted 8 years ago

“easy to set up and use.”

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Posted 8 years ago

“Easy interface; happy so far!”

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Posted 8 years ago

“Uploading contacts is an easy process and sending a message to pre-selected groups is nice and simple. There is a helpful feature to show how many characters/texts each message will use, along with a handy confirmation check before you send. It would be useful to be able to manage contacts from within Firetext without having to upload a separate CSV for individual sub-groups, but otherwise we're very happy with the service so far!”

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Posted 8 years ago

Thank you very much for the review, it's great to hear that you're enjoying FireText :) If it helps, you are able to move your contacts around from group to group in your FireText account without having to upload a CSV file. Find the contact that you want to move>>click on the contact>>hit ADVANCED OPTIONS>>here you can select the groups you want to move this contact across to>>SAVE CHANGES You only need to upload a CSV if you are uploading new contacts, alternatively, you can use the 'copy and paste' option to do this if you find it easier.

Posted 8 years ago

“We really like using Fire Text. It has become a great addition to our promo activity. There are a couple of amendments that we would love to make the process smooth. First one being, when someone sends an inbound text with their name, it could be good to then click on that number and update the contact instead of searching for the number to then add the name in. Also it would be great if you could send pictures in the message. Finally the website seems to log you off after a few minutes, which can be annoying if you're in the middle of doing something.”

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Posted 8 years ago

“This system is great. Once you have worked out what to do its straight forward allowing you to quickly pop a message over to your customers in one go!”

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Posted 8 years ago

“After trying other similar text advertising sites and being utterly disappointed by the lack of innovation and poor use of technology I eventually found Fire Text and can honestly say that it beats the competition hands down.”

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Posted 8 years ago

Fantastic news!!

Posted 8 years ago

“simple to use and very effective”

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Posted 8 years ago

Excellent to hear :)

Posted 8 years ago

“A good feature is the online messaging. Lily Badger has also been particularly helpful with any queries over the phone as well.”

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Posted 8 years ago

Thanks for a great review!

Posted 8 years ago

“It would be super helpful if when scheduling texts you could add multiple lists of names to receive texts. Currently as it stands all lists have to receive texts OR individual messages have to be multiplied to send to chosen lists. It would also be very helpful if scheduled messages could be edited and recipients edited without having to delete it and start again.”

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Posted 8 years ago

“Extremely convenient service, in our line of work.”

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Posted 8 years ago

Thanks so much for the review!

Posted 8 years ago

“I've been really happy with Firetext's customer service & overall product. I think the system used for managing my account online could be more user friendly as it's not always obvious where to access/find everything, but I guess that will improve as I use it more... and they're always on hand to answer any questions.”

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Posted 8 years ago

Thanks for the review! Please let me know if you need any help at lily@firetext.co.uk Lily

Posted 8 years ago

“Good service. However it would be greatly enhanced for our needs if we could send blanket texts to a series of numbers.”

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Posted 8 years ago

Thanks for your review! If you want to have a chat to discuss this further my email is lily@firetext.co.uk

Posted 8 years ago

“This service has been incredibly helpful for us to remind people that they have booked an event with us and has decreased the drop-out rate significantly. Thank you!”

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Posted 8 years ago

This is fantastic news, congratulations :)

Posted 8 years ago

“Every 3/4 months we put a new group of people onto Fire Text. Sometimes we email each group as a whole but often we send texts to smaller groups within the larger group. Unfortunately it saves each group as a new list which is very annoying as we now have loads of lists. Please take a loot at our account for further info. Is there any way this could be changed please. Thanks”

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Posted 8 years ago

Thank you for your comments, I will be sure to look into making this easier for you and email over some suggestions :)

Posted 8 years ago

FireText is rated 4.9 based on 1,185 reviews