“I posted a ticketing query as a first-time customer. After downloading the App, I had confirmation of purchasing my tickets but couldn't find the e-ticket or QR code. I had a quick response with clear and concise guidance. This confirmed that QR codes were not generated for all Candlelit events. Whilst this would have been a helpful notice whilst I was booking, the response to my query was most timely, impressive and reassuring!”
“The customer services via the live chat are absolutely brilliant. Really fast response and my out of policy refund was sorted and added to my vouchers within an hour of initially contacting them.
One thing I'd love to see would be on their app/website that they stop using the one city search. For example if I want to search their Candlelight events, I'd much prefer to see all available Candlelight events in all cities they are available rather than specifically one city. I really don't like this feature on their app/website at all. Other than this one issue I've not had any other problems at all.”
“I stupidly booked the wrong date. Contacted customer service and they replied straight away and my tickets were cancelled and the money added on to the voucher tab straight away. Brilliant service. Highly recommend”
“Spoke on the live chat to Wendy, she was a great help, I was struggling to find specific cinema tickets and she helped me! Great app, full of great deals!”
“Information needed about ticket information. The customer service was as expected helpful, information was given and explained. All that I needed was given in full service. Excellent.”
