Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.70

4.7 Rating 857 Reviews

93 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Eternity The Jewellers 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

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“Very pleased with my order and it was really quick”

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Posted 6 years ago

“Jewellery arrived on time and as specified. Very pleased!”

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Posted 6 years ago

“Pleased with my earrings and they arrived well packaged and quick delivery”

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Posted 6 years ago

“Excellent service and fast”

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Posted 6 years ago

“My partner bought a pre owned gold chain as an engagement gift for me. She paid £299.00. It snapped near the clasp the first time I tried it on at home. I took it back and was told it would be fixed by the weekend. We got a call on Saturday saying the chain cannot be fixed because it was too fine,but I could get a different brand new chain but it would cost £100 more. This sounded very dodgy to me so we went to the store today to see the chain but lo and behold the lady in the shop had no idea of this and the guy who sold us the chain was off till Saturday so we would have to come back to speak tp him about the chain. I think this is terrible customer service. I would advise anyone thinking of buying from Eternity the Jewellers to be Very Very wary.”

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Posted 6 years ago

We are very disappointed to hear that you were not entirely satisfied with your recent purchase from our Eternity Livingston store. There occasionally can be difficult issues with pre-owned jewellery and we are sorry that your 9 carat gold rope chain was, according to our workshop, too brittle to repair. Our intention was to provide you with a similar/identical replacement with as little cost as possible to you. Perhaps it was not explained to you correctly that there is a significant price difference between pre-owned and new jewellery, and the extra £100 was merely the cost to us to replace the chain like for like. I am sorry that our member of staff was unable to deal with your enquiry on the day. Our staff are trained to deal with any unhappy customer at the time ensuring any issues are resolved on that day. Apologies if this did not happen. I understand that you were offered a no quibble full refund of £299 which you accepted. I hope that you will consider shopping with us again in the future. Team Eternity.

Posted 6 years ago

“Very pleased with my purchase looks very nice and classy. Also didn't take long to arrive in the post so overall very happy with how I've been treated.”

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Posted 6 years ago

“Arrived as promised. Good service”

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Posted 6 years ago

“Ordered my Quinque bracelet, in Blue Very easy website, arrived signed for packaged properly. Will purchase again, from Eternity, stress free shopping”

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Posted 6 years ago

“Next day signed for delivery. Beautiful quality jewellery in its own gift box. Lovely friendly company. Thank you - Could not be more pleased!”

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Posted 6 years ago

“Very quick and efficient service and delivery”

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Posted 6 years ago

“Very fast and efficient service, nice hand written comment in package, nice touch.”

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Posted 6 years ago

“Very pleased with my purchase and quick delivery”

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Posted 6 years ago

“Very nice”

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Posted 6 years ago

“Disappointed that one earring broke within a few hours as the cubic zirconia star fell out of the claw setting. Have emailed about this but had no reply.”

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Posted 6 years ago

Good Afternoon Viv, We are extremely sorry to hear that you had a problem with your earrings. We appreciate your comments as quality and feedback are both very important to us. We have emailed you privately to ensure this matter is resolved to your satisfaction. Hope to hear from you soon. Team Eternity

Posted 6 years ago

“Excellent service and a quality product.will recommend most definitely..thankyou.”

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Posted 6 years ago

“Was more than happy with my bangle I received as gift which was purchased from Eternity. Now I would like a couple more so I had better be good for Christmas ;)”

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Posted 6 years ago

“Fantastic Overall Service”

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Posted 6 years ago

Eternity The Jewellers is rated 4.7 based on 857 reviews