Escape Watersports Reviews

Name: Escape Watersports
Address: Unit 12Village CourtVillage Farm Industrial Estate, Pyle
Rating: 4.94

4.9 Rating 11,328 Reviews

99 %

of reviewers recommend Escape Watersports

4.9

Based on 11,328 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01656745774

Email:

sales@escape-watersports.co.uk

Location:

Unit 12Village CourtVillage Farm Industrial Estate
Pyle
CF33 6BX

Escape Watersports 5 star review on 25th July 2026

Jennifer M

Escape Watersports 5 star review on 23rd July 2026

Shane W

Escape Watersports 5 star review on 17th July 2026

Anonymous

887

Anonymous

Anonymous // 01/01/2019

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“Absolutely perfect. Easy to navigate website with great choice! unbelievably quick shipping and the life jackets we got from you are great quality. Super happy!”

Escape Watersports 5 star review on 12th August 2021

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Posted 4 years ago

“Great service, excellent pair of boots,at the best price.”

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Posted 4 years ago

“Fantastic customer service, We thought ours had gone missing (royal mail, nothing to do with Escape Watersports) but Escape were fantastic with their response and happy to help straight away. Thanksfully we found the items in the end! Very happy with them. Used them on the sea in Angelsey on a Paddleboard and was super easy to get back onto the board, very happy with my product.”

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Posted 4 years ago

“great choice and service with super fast delivery. highly recommend them”

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Posted 4 years ago

“Great service. Notified me straight away that item was back in stock. Item cheaper than everywhere else. Prompt dispatch.”

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Posted 4 years ago

“Fast delivery, great product”

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Posted 4 years ago

“Had s few things from the supplier, sales ,delivery and auto information systems works well. I have had to return a product a manufacturing fault and not Escape waters fault. The process had to be jogged along but it was dealt with . I have ordered from them since and would do again.”

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Posted 4 years ago

“Excellent service recently with fast, friendly email advice and very prompt dispatch. Would recommend.”

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Posted 4 years ago

“Lots of choice and reasonable prices, delivery is always quick and reliable.”

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Posted 4 years ago

“Really happy we came across this shop. The staff are ace and offered great advice to help us choose the right equipment :-)”

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Posted 4 years ago

“They did great! They provided exactly what I wanted and very quickly.”

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Posted 4 years ago

“Speedy delivery and great products”

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Posted 4 years ago

“I purchased a cockpit cover that should have fitted my kayak (cockpit size 97 x 52, cover size 95 x 55) however the cover I received was not even close to big enough. I sent a photo to EscapeWatersports showing how small it was and asked for help with return shipping costs, but they refused as they felt my cockpit was larger than advertised. No common sense used and poor customer service, will not use them again.”

Helpful Report

Posted 4 years ago

Hi Matt thanks for leaving your review. As our team have already advised (and you have confirmed yourself) you have purchased a cockpit cover which length is 2cm shorter than your kayak's cockpit. This isn't therefore a fault with the product, the product is the just wrong size. Although the width may be shorter on your kayak, the length will still likely affect how the cockpit cover would fit overall, and in future it would be best to select a cockpit size that will fit the both width and length.

Posted 4 years ago

“Excellent service, order was dispatched next day. Hassle free shopping”

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Posted 4 years ago

“Good quality products. Fast postage”

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Posted 4 years ago

“Delighted with the service received from Escape Watersports. Received goods within two days of ordering.”

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Posted 4 years ago

“I have purchased a number of products over the last 10 years from Escape and have always been delighted with value, quality of products and their excellent customer service”

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Posted 4 years ago

“We needed an extra throw line for a community “be someone’s lifeline” event. The line arrived in double quick time with no drama. Thank you.”

Escape Watersports 5 star review on 10th August 2021

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Posted 4 years ago

“Great service, I ordered some water shoes that came up too big. Returned them and the refund was sorted quickly. I then purchased the size smaller and these came in very quick. I even emailed to chase up the refund and the response was quick and polite. Many thanks, J”

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Posted 4 years ago

“The paddles were just what I wanted, communication from the company was great and goods delivered promptly.”

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Posted 4 years ago

Escape Watersports is rated 4.9 based on 11,328 reviews