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English Pewter Company Reviews

4.8 Rating 1,438 Reviews

94 %

of reviewers recommend English Pewter Company

Company Reviews

Product Reviews

4.8

Based on 1,438 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About English Pewter Company:

English Pewter Company are the UK's largest manufacturer of quality pewter giftware. Established in 1977 the family run business exports worldwide and our products can be seen in some of the worlds leading retail outlets. A commitment to Quality, Service and Price is at the core of our business.

All of our pewter products are handmade in the world famous manufacturing city of Sheffield. For centuries Sheffield has been synonymous with quality manufacturing. Although somewhat smaller than in previous decades this trend continues today and Sheffield still leads the way in the production of quality silverware, steel and pewterware.

Visit Website

Phone:

0114 242 8710

Email:

Sales@englishpewter.co.uk

Location:

English Pewter Company, Petre Street, Sheffield
S48LL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The glasses I bought for my husband's birthday were lovely but the letter came off within 8 months so not as high quality as expected. We never put them in the dishwasher, we only used them once a week and was always careful with them.”

Posted 2 months ago

Hi Lynne, Thank you for your feedback. It is very disappointing to hear that pewter initial detached from the glass. Customer satisfaction is utmost important to us so If you would like to email our customer service team at sales@englishpewter.co.uk we can certainly take a look at having this issue rectified for you. -MH

Posted 2 months ago

“service very good but very disapointed with the Brandy glass. it was as advertised but i expected better quality.”

Posted 3 months ago

“Great service and prompt international delivery Online ordering is easy to use Was a bit disappointed by the quality of the glassware could be a more premium.”

Posted 3 months ago

“I ordered this tankard and when it arrived the pewter initial was stuck on very crooked. The customer service was excellent I was sent a replacement very quickly at no cost to myself but the replacement initial on the second tankard was also crooked so I was sent returns labels and am in process of returning it for them to straighten the pewter initial. Third time lucky I hope!”

Posted 4 months ago

Dear Lynda, Thank you so much for taking the time to provide your feedback about the English Pewter Company. I am sorry to hear the initial was not straight, please do let us know if we can help with anything else and we hope you are satisfied with the replacement. Once again, thank you for your feedback and for choosing the English Pewter Company. Warm regards, AG

Posted 4 months ago

“J'avais acheté une flasque personnalisée avec son étuis et en étant très satisfait, je voulais en acheter une autre en décembre. Mais la personnalisation était sur l'étuis (qui était donc gravé) mais pas sur la flasque ! Le service client m'a répondu que dans la description du produit la gavure de l'étuis était bien précisé mais qu'en cas de souhait de graver la flasque elle-même, il fallait prévenir par mail. Je ne trouve pas ça pratique.”

Posted 5 months ago

“The flask is nice and arrived promptly. I know that it will be a hit with the recipient. However, it arrived with a big scratch on the back next to the engraving which I am going to have to polish out before gifting it.”

Posted 5 months ago

We understand that receiving a flawed product is disappointing, and we want to assure you that this incident is not reflective of our commitment to quality and customer satisfaction. We appreciate your feedback, as it helps us identify areas for improvement. If you would like to email us at sales@englishpewter.co.uk we can certainly arrange for the flask to be replaced for you. -MH

Posted 5 months ago

“Would have much preferred the initialling of the case to be a little more classy, rather than just large letters spread across the case. Chris.”

Posted 5 months ago

Hi Chris, I am sorry to hear you are unhappy with the engraving size. If you could email over a picture to us at sales@englishpewter.co.uk we can look at having this rectified for you. -MH

Posted 5 months ago

“I bought directly from English Pewter Co because I love the glasses I bought from John Lewis - but they’re not the same quality glassware. Disappointed”

Posted 9 months ago

Hi David, I am sorry to hear you are disappointed with your purchase. If you wish to contact our customer service team, you can email us on sales@englishpewter.co.uk. Kind regards, AG

Posted 9 months ago

“The quality of the tankard and engravng was excellent, and delivery was quick but the item is mislabelled as it only holds 500ml, not a full pint. I was very disappointed by this but we had no option other than to present it.”

Posted 9 months ago

Hi We are sorry to hear you have received an incorrect item, please accept our apologies. We would like to look into this. Could you please contact us on Sales@englishpewter.co.uk Kind regards, AG

Posted 9 months ago

“The glass is beautiful but I was very disappointed the engraving I paid for was on the glass. Last time I bought one, the engraving was on the metal at the bottom and it looked much nicer.”

Posted 10 months ago

Hello Emma, I am sorry to hear you are disappointed with your tumbler. The engraving service we provide is on the actual glass, this is mentioned on the description of the product. We can offer engraving on the base, however we would need to be informed of this once the order has been placed. Kind regards -AG

Posted 10 months ago

“Glass looked lovely and very well presented, however I was disappointed on how the initial was stuck on, just looked like a glue dot which could be seen below the pewter. Thought it would have been better for the price of the product.”

Posted 1 year ago

Our team always works hard to ensure that all of our customers have the best possible experience. We are sorry to hear you are not fully satisfied with your glass. If there is anything we can do to help, please do not hesitate to get in touch. -AG

Posted 1 year ago

“Ridiculous cost for a small piece of white paper and little bow!”

Posted 1 year ago

Hi Gayle, I am sorry to hear you were unhappy with the gift wrap service. Images of the cream gift wrap that is used and the black bow and printed ribbon along with the optional gift card is shown on the website. If you would like to email over any pictures of the gift wrapped item you have received to sales@englishpewter.co.uk we can certainly look into this for you. -MH

Posted 1 year ago

“Exactly what I ordered; obvious the product is not of quality, nothing special - but you pay for the message so it’s fine.”

Posted 1 year ago

Hello Lucian, We are sorry to hear you are not fully satisfied with your item, please do let us know what we can do to help to rectify your experience. Kind regards, AG

Posted 1 year ago

“Order processed quickly and delivered on time”

Posted 1 year ago

Thank you. -AG

Posted 1 year ago

“Enjoyed the ease of ordering but cannot locate any shipping details.”

Posted 1 year ago

Thank you so much for your feedback. I am sorry to hear you have been unable to locate your tracking information. If you could email our sales team on sales@englishpewter.co.uk, we will be able to issue that for you. Kind regards- AG

Posted 1 year ago

“I purchased this as a replacement for what I thought was an identical glass purchased some years ago. Its a lovely glass but narrower although both 11oz! I was disappointed about that and messaged customer care who I have to say we’re not very sympathetic or helpful!”

Posted 1 year ago

Dear Barry, I am deeply sorry that you had a negative experience with your tumbler. Your satisfaction is our top priority, and it's disappointing to hear that we failed to meet your expectations. From looking into this matter, I can see the glass you originally had was from John Lewis (Who have a different style of glass to the one we stock on our website) and the current glass you purchased was directly from ourselves. Since then John Lewis, no longer stock the style of glass which you purchased a couple of years ago. Please accept our apologies on this matter. -AG

Posted 1 year ago

“First purchase from English Pewter Company. The biggest regret was the shipping cost to the USA which was almost as much as the tankard itself. The tankard also felt like it was pewter plated, not solid feeling, very lightweight. I have a pewter tankard from 25 years ago that is solidly made and heavier to hold. The engraving was nice and the reason I purchased as a gift. I could’ve ordered the same tankard from Amazon Prime minus the shipping costs. Oh well my bad!”

Posted 1 year ago

Hello Mark, Thank you for shopping with us. If we can help with anything further please do email us on Sales@englishpewter.co.uk. -AG

Posted 1 year ago

“Prompt efficient delivery and processing. Glass its self basic with Pewter letters. Not as special to look at as I had hoped.”

Posted 1 year ago

Hello Leahaan, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts. Please give us a call-0114 242 8710 / email-sales@englishpewter.co.uk to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. -AG

Posted 1 year ago

“Pewter monogram was lovely but on a very cheap looking glass. I wish I had been aware of this but sadly buying online it is impossible to accurately assess this.”

Posted 1 year ago

Hello Vanessa, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts. Please give us a call-0114 242 8710 / email-sales@englishpewter.co.uk to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. -AG

Posted 1 year ago

“Accidentally ordered two of each. Can u cancel one please.”

Posted 1 year ago

Hello Gina, Thank you for contacting us. From looking at your order, I can see this has already been dispatched. Kind regards, AG

Posted 1 year ago

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English Pewter Company is rated 4.8 based on 1,438 reviews