English Pewter Company Reviews

Name: English Pewter Company
Rating: 4.77

4.8 Rating 1,817 Reviews

94 %

of reviewers recommend English Pewter Company

4.8

Based on 1,817 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About English Pewter Company:

English Pewter Company are the UK's largest manufacturer of quality pewter giftware. Established in 1977 the family run business exports worldwide and our products can be seen in some of the worlds leading retail outlets. A commitment to Quality, Service and Price is at the core of our business.

All of our pewter products are handmade in the world famous manufacturing city of Sheffield. For centuries Sheffield has been synonymous with quality manufacturing. Although somewhat smaller than in previous decades this trend continues today and Sheffield still leads the way in the production of quality silverware, steel and pewterware.

Visit Website

Phone:

0114 242 8710

Email:

Sales@englishpewter.co.uk

Location:

English Pewter Company, Petre Street, Sheffield
S48LL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fine overall except the engraving mistake”

Helpful Report

Posted 3 weeks ago

We can see that you contacted our customer service team and later confirmed that the engraving itself was correct. The confusion appears to have been caused by the chosen font, which can make the letter S resemble an L. We appreciate you taking the time to clarify this with us and are always happy to assist if you have any further questions. -MH

Posted 3 weeks ago

“Beautiful product. Unfortunately it arrived damaged with the base dented.”

Helpful Report

Posted 4 months ago

Hi Jack, Thank you for your review. We are sorry to hear that the glass tumbler arrived with a dented base. If you would like to send an email over to sales@englishpewter.co.uk we can certainly look at getting this replaced for you. Kind Regards Michaela EPC

Posted 3 months ago

“Packaging was damaged to the extent it affected the actual glass packaging which I have had to throw away. Shame really as we have ordered several glasses and not had this issue before. It was too late to complain as it is for Mother’s Day and wouldn’t have enough time to get another one (if that was an option)!”

Helpful Report

Posted 9 months ago

Hello Andrew, Thank you for your feedback. We’re really sorry to hear about the damaged packaging and the inconvenience it caused, especially with Mother’s Day approaching. We strive for high standards in our deliveries and it's disappointing when we fall short. Your comments are valued, and we'll work to prevent this from happening in the future. Would you be able to email us images of the damaged item and packaging, so we can look into this further. Best wishes, AG

Posted 8 months ago

“Although the item sent was a good quality it was not the item ordered. The item which should have been sent was a man holding a gun shooting. In fact what was received was a shot glass with a deer in pewter.”

Helpful Report

Posted 11 months ago

Hello Paul, We sincerely apologize for the mix-up with your order. We strive for accuracy in fulfilling orders and appreciate you bringing this to our attention. Please feel free to reach out to our customer service team if you need assistance or have any further concerns. We hope to resolve this matter for you. -AG

Posted 10 months ago

“Looks pretty fab. Unfortunately the base was bent on arrival so the goblet would not stand straight which for a cup is a bit of a design flaw... fortunately i was able to bend it so that it stood flat. The engraving was as expected. Thank you.”

Helpful Report

Posted 1 year ago

Hi Rufus, Thank you for your feedback and for bringing this to our attention. We appreciate your resourcefulness in resolving the issue with the base and apologise regarding this, however please do contact us if the product is damaged. Best regards, AG

Posted 1 year ago

“easy website and ontime delivery. very annoyinlgy only after i made a purchase did the website then suggest other items i might like (which id did) which meant purchasing a second time paying a second delivery etc would be been much better for this to have been suggested before i finalised the purchase”

Helpful Report

Posted 1 year ago

Dear Nicholas, Thank you for your feedback. We will certainly pass this onto the Online Team Warm regards, AG

Posted 1 year ago

“While the product delivered was very nice , the website feature to enter customized engraving is insufficient. It would have been better if there was a follow-up on custom engraving so that the buyer could view the positioniing and size of the engraving. I was disappointed in this apect, as the engaving was tiny and hard to recognize on the item, but the product was delivered in perfect condition and packaged in a very nice gift box and the item is of superior qualty.”

Helpful Report

Posted 1 year ago

Hello Tony, We are glad to hear the product arrived swiftly. Our engravers try to ensure the best layout/size of the text is engraved on to the item, I am sorry to hear on this occasion you was not satisfied with the engraving, if we can help any further, please do let us know. -AG

Posted 1 year ago

“Packaging was not great, cardboards were shredded”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your experience with English Pewter Company! Please accept our apologies regarding the packaging, are you able to email us further information on the packaging so we can look into this? -AG

Posted 1 year ago

“The glasses I bought for my husband's birthday were lovely but the letter came off within 8 months so not as high quality as expected. We never put them in the dishwasher, we only used them once a week and was always careful with them.”

Helpful Report

Posted 1 year ago

Hi Lynne, Thank you for your feedback. It is very disappointing to hear that pewter initial detached from the glass. Customer satisfaction is utmost important to us so If you would like to email our customer service team at sales@englishpewter.co.uk we can certainly take a look at having this issue rectified for you. -MH

Posted 1 year ago

“service very good but very disapointed with the Brandy glass. it was as advertised but i expected better quality.”

Helpful Report

Posted 1 year ago

“Great service and prompt international delivery Online ordering is easy to use Was a bit disappointed by the quality of the glassware could be a more premium.”

Helpful Report

Posted 1 year ago

“I ordered this tankard and when it arrived the pewter initial was stuck on very crooked. The customer service was excellent I was sent a replacement very quickly at no cost to myself but the replacement initial on the second tankard was also crooked so I was sent returns labels and am in process of returning it for them to straighten the pewter initial. Third time lucky I hope!”

Helpful Report

Posted 1 year ago

Dear Lynda, Thank you so much for taking the time to provide your feedback about the English Pewter Company. I am sorry to hear the initial was not straight, please do let us know if we can help with anything else and we hope you are satisfied with the replacement. Once again, thank you for your feedback and for choosing the English Pewter Company. Warm regards, AG

Posted 1 year ago

“J'avais acheté une flasque personnalisée avec son étuis et en étant très satisfait, je voulais en acheter une autre en décembre. Mais la personnalisation était sur l'étuis (qui était donc gravé) mais pas sur la flasque ! Le service client m'a répondu que dans la description du produit la gavure de l'étuis était bien précisé mais qu'en cas de souhait de graver la flasque elle-même, il fallait prévenir par mail. Je ne trouve pas ça pratique.”

Helpful Report

Posted 2 years ago

“The flask is nice and arrived promptly. I know that it will be a hit with the recipient. However, it arrived with a big scratch on the back next to the engraving which I am going to have to polish out before gifting it.”

Helpful Report

Posted 2 years ago

We understand that receiving a flawed product is disappointing, and we want to assure you that this incident is not reflective of our commitment to quality and customer satisfaction. We appreciate your feedback, as it helps us identify areas for improvement. If you would like to email us at sales@englishpewter.co.uk we can certainly arrange for the flask to be replaced for you. -MH

Posted 2 years ago

“Would have much preferred the initialling of the case to be a little more classy, rather than just large letters spread across the case. Chris.”

Helpful Report

Posted 2 years ago

Hi Chris, I am sorry to hear you are unhappy with the engraving size. If you could email over a picture to us at sales@englishpewter.co.uk we can look at having this rectified for you. -MH

Posted 2 years ago

“I bought directly from English Pewter Co because I love the glasses I bought from John Lewis - but they’re not the same quality glassware. Disappointed”

Helpful Report

Posted 2 years ago

Hi David, I am sorry to hear you are disappointed with your purchase. If you wish to contact our customer service team, you can email us on sales@englishpewter.co.uk. Kind regards, AG

Posted 2 years ago

“The quality of the tankard and engravng was excellent, and delivery was quick but the item is mislabelled as it only holds 500ml, not a full pint. I was very disappointed by this but we had no option other than to present it.”

Helpful Report

Posted 2 years ago

Hi We are sorry to hear you have received an incorrect item, please accept our apologies. We would like to look into this. Could you please contact us on Sales@englishpewter.co.uk Kind regards, AG

Posted 2 years ago

“The glass is beautiful but I was very disappointed the engraving I paid for was on the glass. Last time I bought one, the engraving was on the metal at the bottom and it looked much nicer.”

Helpful Report

Posted 2 years ago

Hello Emma, I am sorry to hear you are disappointed with your tumbler. The engraving service we provide is on the actual glass, this is mentioned on the description of the product. We can offer engraving on the base, however we would need to be informed of this once the order has been placed. Kind regards -AG

Posted 2 years ago

“Glass looked lovely and very well presented, however I was disappointed on how the initial was stuck on, just looked like a glue dot which could be seen below the pewter. Thought it would have been better for the price of the product.”

Helpful Report

Posted 2 years ago

Our team always works hard to ensure that all of our customers have the best possible experience. We are sorry to hear you are not fully satisfied with your glass. If there is anything we can do to help, please do not hesitate to get in touch. -AG

Posted 2 years ago

“Ridiculous cost for a small piece of white paper and little bow!”

Helpful Report

Posted 2 years ago

Hi Gayle, I am sorry to hear you were unhappy with the gift wrap service. Images of the cream gift wrap that is used and the black bow and printed ribbon along with the optional gift card is shown on the website. If you would like to email over any pictures of the gift wrapped item you have received to sales@englishpewter.co.uk we can certainly look into this for you. -MH

Posted 2 years ago

English Pewter Company is rated 4.8 based on 1,817 reviews