English Pewter Company Reviews

Name: English Pewter Company
Rating: 4.76

4.8 Rating 1,645 Reviews

94 %

of reviewers recommend English Pewter Company

4.8

Based on 1,645 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About English Pewter Company:

English Pewter Company are the UK's largest manufacturer of quality pewter giftware. Established in 1977 the family run business exports worldwide and our products can be seen in some of the worlds leading retail outlets. A commitment to Quality, Service and Price is at the core of our business.

All of our pewter products are handmade in the world famous manufacturing city of Sheffield. For centuries Sheffield has been synonymous with quality manufacturing. Although somewhat smaller than in previous decades this trend continues today and Sheffield still leads the way in the production of quality silverware, steel and pewterware.

Visit Website

Phone:

0114 242 8710

Email:

Sales@englishpewter.co.uk

Location:

English Pewter Company, Petre Street, Sheffield
S48LL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pheasant letter opener in a gift and keeping box with a magnetic flap or catch, it looked delightful, a small pewter pheasant snugly fitted into a cream, black velvet lined box. It arrived in a huge box 12 in long, 3 or 4 inches deep. I phoned, the lady apologised, offered me a free return or the box posted when they come in March. I opted for the latter disappointed that they had not made and effort to aquire a suitable gift box from a gift box company or even Amazon.”

Helpful Report

Posted 3 months ago

Hello Diana, Thank you for taking the time to share your thoughts. We're glad to hear that you found the letter opener delightful, but we’re truly sorry for the inconvenience caused by the packaging. Our customer service team are aware of this matter and we will proceed to resolve this for you. Best regards, AG

Posted 2 months ago

“Ordered The lagę glencairn mixer glass as soon as I opened the packaging the pewter base. Came straight off the glass. Very bad quality”

Helpful Report

Posted 1 year ago

Hello Brian, Please accept my apologies this has happened. Can you please email over your order details to sales@englishpewter.co.uk along with images and we will look into this matter for you. Thank you. -AG

Posted 1 year ago

“Glass was nit very good quality”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your experience with the English Pewter Company. We genuinely appreciate hearing from our customers and we apologize for any inconvenience caused. We're sorry to hear that the glass you received was not of the quality you expected. Your satisfaction is of utmost importance to us, and we would like to make things right. To improve our products, it would be immensely helpful if you could provide us with more details about the issues you encountered with the glass. This will allow us to assess the situation accurately and take appropriate measures to enhance our quality control. Please email us on Sales@englishpewter.co.uk. Warm regards, AG

Posted 1 year ago

“I found the advertising of the product I ordered, a pewter tankard, ambiguous. I expected my requested engraving to replace the existing words. This was not the case, they were added to the opposite side of the tankard. This made for a very confusing gift! This is my error I'm sure. I called to discuss this and left a message. No one has returned my call.”

Helpful Report

Posted 1 year ago

Hi Claire, I can see that the tankard your ordered was specifically for a 50th birthday or anniversary, the description does state that "a personalised message can be added on the rear by opting for our engraving service" I apologise that you have not been satisfied at this time. -MH

Posted 1 year ago

“The glass arrived with my daughters name engraved incorrectly, while I’m informed a new one is on its way she hadn’t noticed and gave the incorrect one to her dad on his special birthday and was embarrassed and highly upset that is was incorrect and now she doesn’t have a gift for him. Although I appreciate a new one being done I think some money back would have perhaps been a nice gesture for the inconvenience and given it will now arrive after his birthday.”

Helpful Report

Posted 1 year ago

Hi Gemma, First and foremost, please accept our sincere apologies for the engraving error that occurred on your whisky tumbler. We understand the importance of this detail, and we deeply regret any inconvenience or disappointment this may have caused you and any upset caused to your daughter. We take full responsibility for this oversight and want to assure you that this is not reflective of our usual standards. Our team is committed to providing high-quality products and services, and we understand how special and meaningful the engraving is for our customers. Your replacement whisky tumbler has been dispatched today. -MH

Posted 1 year ago

“Good afternoon. I did not received the product. Can you tell me whay?”

Helpful Report

Posted 1 year ago

I am sorry to hear that you have not received delivery of your order. Could you please email us with your order number and we can look into this for you. -MH

Posted 1 year ago

“Hello, I think that you have completely misunderstood the order sent I you for this present. My name is Michael Howe. I ordered this present to be sent to Janet Thomas for her 80th birthday. You managed to create her as the recipient of the billing statement, you agreed to change the billing recipient to me, but from a later copy that did not seem to have happened. You have now asked Janet Thomas for how she rated her order, not what we had in mind. ! Michael Howe Bodmin 074 29 27 28 24”

Helpful Report

Posted 2 years ago

Dear Michael, I am so sorry that your experience did not meet the standard of English Pewter Company. I deeply appreciate you taking the time to provide us with your feedback and I apologize for this mistake. Sincerely, AG

Posted 2 years ago

“The items I bought are very nice looking, but should be thicker because they are very delicate due to the thinness of the pewter. Not at all suited for carrying at ren. fairs because they can be easily dented or damaged. More of a"at home" novelty.”

Helpful Report

Posted 2 years ago

Thank you for your review. if you could contact us directly at sales@englishpewter.co.uk we can look at replacing the flask for you, however pewter is a soft metal and can dent/mark easily. -MH

Posted 2 years ago

“Quality seems to have declined”

Helpful Report

Posted 2 years ago

Hello Vikki, We sincerely apologize for the disappointment you had with this particular glass, particularly as it was intended for such a special occasion. We take great pride in our products and strive to ensure that they are of the highest quality. How can we make things right and regain your trust? Please tell us and we will do our best to make it up to you. We value your feedback and would like the chance to rectify this matter. We look forward to hearing from you Kind regards, AG

Posted 2 years ago

“It’s not very clear, where on the glass the engraving will be or how the chosen font will appear. It would be nice to have a preview, once chosen selections and text are made. Alternatively one tab, with specific location of where the engraving will be installed. Thank you”

Helpful Report

Posted 2 years ago

Hello Shabir, I am sorry to hear you are not happy with your item. Our engravers try to make the best judgement on where to engrave based on font and text. However we can also take your preference on board if you contact us. If we can help with anything further, please do not hesitate to get in touch. -AG

Posted 2 years ago

“I sent an email complaining but never got a response.”

Helpful Report

Posted 2 years ago

Hello Steve, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts, and we would like to make things right. I am unable to find a complaint email by yourself. Please give us a call 0114 242 8710 / email- Sales@englishpewter.co.uk (With this review attached) to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention. Thank you. -AG

Posted 2 years ago

“The pewter bagpiper on top broke away from the silicon stopper on day one when I used it. Had to repair with super glue agin but the same failure just happened repeatedly. It doesn't have the quality that Pewter Co products used to be, but more a cheap souvenir from any tourist gift shop on the street.”

Helpful Report

Posted 2 years ago

Hello, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts, and we would like to make things right. Please give us a [call- 0114 242 8710 /email- Sales@englishpewter.co.uk] to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Kind regards, AG

Posted 2 years ago

“I bought the 6 oz hip flask with leather pouch, and loved it at first… but I packed it with me empty in my checked baggage when I went on a trip to Asia last month and it sunk in terribly (due to air pressure?) permanently bending and completely ruined the flask. I’m disappointed because it’s really a swell flask, but had no idea it would do such a thing. You’d think something of such quality would hold up (or at least give you a warning not to travel in the air with it.”

Helpful Report

Posted 2 years ago

Hello Brook, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Within the box there should be a mini booklet which mentions the effects of excessive pressure, however as we can see you are really fond of this flask, we would like to make things right. Please give us a [call- 0114 242 8710 /email- sales@englishpewter.co.uk] to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Kind regards, AG

Posted 2 years ago

“My 3oz Slimline Pewter Flask arrived nicely packaged and in a timely manner. The flask feels good in the hand- nice weight and the cap feels robust and high quality overall. However the final polishing job was rather poor- the "shoulders"/ corners of the flask have deep marks. More care needs to be taken with polishing for a uniform appearance as I was quite disappointed- but have ordered the appropriate pewter polish to sort it myself in 20 mins or so rather than sending it back. Would have happily given 5 stars to this lovely flask had extra care been taken in finishing and QC. I would order again from this company; I like the feel of the pewter and the designs on offer are lovely. I shall just bare in mind I may have to work on the items with a Cape Cod cloth! Lastly- the plastic funnel is fine and does the job. This cost cutting measure doesn't bother me and this would still gift well.”

Helpful Report

Posted 2 years ago

Hello Carl, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts, and we would like to make things right. Please give us a [call- 0114 242 8710 /email-sales@englishpewter.co.uk] to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Kind regards -AG

Posted 2 years ago

“Haven't received it yet so no comment”

Helpful Report

Posted 2 years ago

Hello Linda, Please accept my apologies you have not received the item. I can see the item was sent outside of the U.K hence why it can take longer to be delivered. Should you need us to check the status of your order, please do email us at sales@englishpewter.co.uk. Kind regards, AG

Posted 2 years ago

“I paid for next day delivery - on the next day the delivery company said they attempted delivery, but I was in all day. So I had to cancel meetings for the following day to be at home again. I emailed English Pewter Company to request a refund for the extra delivery cost but got no response. Happy with the hip flask but disappointed to have wasted money on the fastest delivery, and not to have had that cost reduced.”

Helpful Report

Posted 2 years ago

Hello We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts, and we would like to make things right. Please give us a [call-0114 242 8710 /email- sales@englishpewter.co.uk ] so we can look into this matter. We value our customers’ opinions and would like to thank you for bringing this to our attention. AG

Posted 2 years ago

“Not worth the money.Very thin and lightweight.”

Helpful Report

Posted 2 years ago

Hello Frank, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We do offer a range of tankards and all of these have different weights, should you require a heavier tankard, we do recommend our "Heavy" tankards which are available on our website. Kind regards, AG

Posted 2 years ago

“Leather pouch badly scratched. Very disappointing.”

Helpful Report

Posted 3 years ago

Hello, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts, and we would like to make things right. Please give us a call on 0114 242 8710 so we can offer a appropriate solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. (Please quote this review when you contact us) Kind Regards- AG

Posted 3 years ago

English Pewter Company is rated 4.8 based on 1,645 reviews