English Pewter Company Reviews

Name: English Pewter Company
Rating: 4.77

4.8 Rating 1,848 Reviews

94 %

of reviewers recommend English Pewter Company

4.8

Based on 1,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About English Pewter Company:

English Pewter Company are the UK's largest manufacturer of quality pewter giftware. Established in 1977 the family run business exports worldwide and our products can be seen in some of the worlds leading retail outlets. A commitment to Quality, Service and Price is at the core of our business.

All of our pewter products are handmade in the world famous manufacturing city of Sheffield. For centuries Sheffield has been synonymous with quality manufacturing. Although somewhat smaller than in previous decades this trend continues today and Sheffield still leads the way in the production of quality silverware, steel and pewterware.

Visit Website

Phone:

0114 242 8710

Email:

Sales@englishpewter.co.uk

Location:

English Pewter Company, Petre Street, Sheffield
S48LL

Write Your review

Tell us how English Pewter Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculous cost for a small piece of white paper and little bow!”

Helpful Report

Posted 2 years ago

Hi Gayle, I am sorry to hear you were unhappy with the gift wrap service. Images of the cream gift wrap that is used and the black bow and printed ribbon along with the optional gift card is shown on the website. If you would like to email over any pictures of the gift wrapped item you have received to sales@englishpewter.co.uk we can certainly look into this for you. -MH

Posted 2 years ago

“Exactly what I ordered; obvious the product is not of quality, nothing special - but you pay for the message so it’s fine.”

Helpful Report

Posted 2 years ago

Hello Lucian, We are sorry to hear you are not fully satisfied with your item, please do let us know what we can do to help to rectify your experience. Kind regards, AG

Posted 2 years ago

“Order processed quickly and delivered on time”

Helpful Report

Posted 2 years ago

Thank you. -AG

Posted 2 years ago

“Enjoyed the ease of ordering but cannot locate any shipping details.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback. I am sorry to hear you have been unable to locate your tracking information. If you could email our sales team on sales@englishpewter.co.uk, we will be able to issue that for you. Kind regards- AG

Posted 2 years ago

“I purchased this as a replacement for what I thought was an identical glass purchased some years ago. Its a lovely glass but narrower although both 11oz! I was disappointed about that and messaged customer care who I have to say we’re not very sympathetic or helpful!”

Helpful Report

Posted 3 years ago

Dear Barry, I am deeply sorry that you had a negative experience with your tumbler. Your satisfaction is our top priority, and it's disappointing to hear that we failed to meet your expectations. From looking into this matter, I can see the glass you originally had was from John Lewis (Who have a different style of glass to the one we stock on our website) and the current glass you purchased was directly from ourselves. Since then John Lewis, no longer stock the style of glass which you purchased a couple of years ago. Please accept our apologies on this matter. -AG

Posted 3 years ago

“First purchase from English Pewter Company. The biggest regret was the shipping cost to the USA which was almost as much as the tankard itself. The tankard also felt like it was pewter plated, not solid feeling, very lightweight. I have a pewter tankard from 25 years ago that is solidly made and heavier to hold. The engraving was nice and the reason I purchased as a gift. I could’ve ordered the same tankard from Amazon Prime minus the shipping costs. Oh well my bad!”

Helpful Report

Posted 3 years ago

Hello Mark, Thank you for shopping with us. If we can help with anything further please do email us on Sales@englishpewter.co.uk. -AG

Posted 3 years ago

“Prompt efficient delivery and processing. Glass its self basic with Pewter letters. Not as special to look at as I had hoped.”

Helpful Report

Posted 3 years ago

Hello Leahaan, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts. Please give us a call-0114 242 8710 / email-sales@englishpewter.co.uk to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. -AG

Posted 3 years ago

“Pewter monogram was lovely but on a very cheap looking glass. I wish I had been aware of this but sadly buying online it is impossible to accurately assess this.”

Helpful Report

Posted 3 years ago

Hello Vanessa, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts. Please give us a call-0114 242 8710 / email-sales@englishpewter.co.uk to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. -AG

Posted 3 years ago

“Accidentally ordered two of each. Can u cancel one please.”

Helpful Report

Posted 3 years ago

Hello Gina, Thank you for contacting us. From looking at your order, I can see this has already been dispatched. Kind regards, AG

Posted 3 years ago

“Very good service, very quick too.”

Helpful Report

Posted 3 years ago

Thank you for the review. Please let us know if we can help with anything further to reach 5 stars. -AG

Posted 3 years ago

“Excellent service and delivery.”

Helpful Report

Posted 3 years ago

Thank you. -AG

Posted 3 years ago

“The items purchased are holiday gifts. I will review them when they are unwrapped and used!”

Helpful Report

Posted 3 years ago

“Products more than fine but ordered a 2 days delivery took 9 days. Didn't get any refund.”

Helpful Report

Posted 3 years ago

Hello Clément, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts. We do ship out orders as quick as we can, however there can be unforeseen delays with delivery, once they arrive into your country. For this we do apologise for the inconvenience caused. Should you require any assistance from us, please do not hesitate to contact us. Kind regards, AG

Posted 3 years ago

“The product is very good, just what I hoped for, with excellent customer service. However, unfortunately, due to the price of the delivery with the extra unexpected cost of customs and taxes I will be unable to purchase again from your company.”

Helpful Report

Posted 3 years ago

Hello Steven, Thank you for taking the time to leave us a review. We are glad to hear you are happy with the product. Please accept our apologies regarding delivery, we do try to make this as easy as possible, more information can be found on our delivery page - https://englishpewter.com/pages/deliveries Thank you, AG

Posted 3 years ago

“Hi. I ordered on the 11th of July. I have not received my product or shipping updates.”

Helpful Report

Posted 3 years ago

Hello Donna, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts, and we would like to make things right. Could you please email us at sales@englishpewter.co.uk, please include your review within the email so we can look into this for you. Kind regards, AG

Posted 3 years ago

“I bought a Pewter Mug as a gift for a friend, had it engraved with his name and shipped across the pond to the US. I called the customer service number to ask about the engraving which was very helpful. The representative answered my questions and ensured my worries were quelled and my needs were met. I received my mug in the package and it looked as though it had been tossed around on the flight over. The mug was bent on the top but I was kind of able to bend it back to its original shape. I think the mug should have been padded better before shipping so this wouldn’t happen. I would have preferred to have an option to direct the engravers to put the engraving on the opposite side and more centered on the mug.”

Helpful Report

Posted 3 years ago

Hello Patrick, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts, and we would like to make things right. We are happy to listen to preferences regarding engraving, however, you would need to contact us if you have a preference on where you would like the engraving to go. This is normally done before or after placing your order by calling us. Please give us a [call/email] to determine how we can provide you with a solution regarding the damaged product. We value our customers’ opinions and would like to thank you for bringing this to our attention. Kind regards. AG

Posted 3 years ago

“luxury funnel doesn’t fit with 6oz hip flask. it is too bad i have to by another one from other seller..”

Helpful Report

Posted 3 years ago

Hello, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts, and we would like to make things right. Please give us a call/email to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. AG

Posted 3 years ago

“Delivery and quality of product were both excellent, but I have had no response to two emails sent with a query about the engraving”

Helpful Report

Posted 3 years ago

Hello Janet, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service along with great gifts, and we would like to make things right. Upon checking the emails, I can see a response was sent on the 20th June, If you could send us an email at sales@englishpewter.co.uk we can certainly forward the response, alternatively, you can us on 0114 242 8710. Kind regards, AG

Posted 3 years ago

“Used to be well stocked up but now you have to wait for stock to be made.”

Helpful Report

Posted 3 years ago

Hello David, We’re so sorry to hear your experience did not meet your expectations. For wholesale orders, there is normally an increased delivery time due to a higher amount of products ordered as items are made within our warehouse. Since the pandemic, we have also struggled to get items delivered to us on time, and this unfortunately contributes to increased delivery time. However, we do aim to dispatch your order as soon as we can. Should you wish to check up on any orders, please do not hesitate to contact us. Kind regards, AG

Posted 3 years ago

“The product is very good! Can recommend. My order was a gift and sent to an EU country. The tax that needed to be paid on delivery was almost the same cost as the order. It would have been good to have known that, we may not have ordered from a UK source.”

Helpful Report

Posted 3 years ago

Hello Jane, We’re so sorry to hear your experience with us was less than 5-stars and did not meet your expectations. As we are no longer part of Europe, certain taxes can apply. This information can be found on our delivery page. Please accept our apologies for this. -AG

Posted 3 years ago

English Pewter Company is rated 4.8 based on 1,848 reviews