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English Pewter Company Reviews

4.8 Rating 1,437 Reviews

94 %

of reviewers recommend English Pewter Company

Company Reviews

Product Reviews

4.8

Based on 1,437 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About English Pewter Company:

English Pewter Company are the UK's largest manufacturer of quality pewter giftware. Established in 1977 the family run business exports worldwide and our products can be seen in some of the worlds leading retail outlets. A commitment to Quality, Service and Price is at the core of our business.

All of our pewter products are handmade in the world famous manufacturing city of Sheffield. For centuries Sheffield has been synonymous with quality manufacturing. Although somewhat smaller than in previous decades this trend continues today and Sheffield still leads the way in the production of quality silverware, steel and pewterware.

Visit Website

Phone:

0114 242 8710

Email:

Sales@englishpewter.co.uk

Location:

English Pewter Company, Petre Street, Sheffield
S48LL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They take your money and do not mail your order.”

Posted 3 months ago

Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience you've experienced with your order. Upon reviewing the situation, I can see that you have been in contact with our customer service team and it appears that your order was returned to us due to an incomplete address. Unfortunately, without the complete and accurate address details, our shipping partners are unable to deliver the package successfully. We understand your frustration regarding the additional postage charge required for reshipping the order. While we strive to provide the best service possible, we also rely on accurate address information to ensure timely delivery. In cases where orders are returned to sender due to incomplete addresses, we are required to charge for reshipping to cover the additional postage costs incurred. -MH

Posted 2 months ago

“Received 4 copper stag glasses for Christmas one year and was over the moon. 3 years later the last one has just given up. One had the bottom fall off, one cracked when an ice cube was inserted and two had the stag just fall off. My partner contacted the company when the first one went only to be told this wasn’t typical of the product and they couldn’t do anything. We now have 4 copper stags without glasses looking very forlorn in our whisky cabinet. A shame. Superficially an excellent product but a few years down the line I feel this is aj affront to Sheffield metallurgy.”

Posted 3 months ago

While we understand your frustration, it's worth noting that our products typically undergo rigorous testing to ensure their durability and longevity. However, I also acknowledge that occasional faults or defects can occur, even with the highest quality standards in place. Given that your purchase was made over 6 months before issues with the first tumbler, it's possible that the issues you're experiencing may not be typical or reflective of the product's overall performance. Nonetheless, we take all feedback seriously and are committed to addressing any concerns our customers may have. -MH

Posted 2 months ago

“Delivery never arrived, still waiting. Delivery person did not leave a note, we still have no idea how to retrieve the package. Christmas gift ruined.”

Posted 4 months ago

Hello Thomas, Firstly, I want to extend my sincere apologies for the inconvenience and disappointment you've experienced with your recent order. I understand the importance of timely deliveries, especially during the holiday season, and I'm truly sorry that your Christmas gift was affected. I appreciate you bringing this to our attention, and I want to assure you that we take such matters very seriously. To better assist you, could you please provide your order number and any relevant details about the delivery? This information will help us investigate the issue thoroughly. Please send all this information to Sales@Englishpewter.co.uk, and a member of our customer service team will assist you further. Kind regards AG

Posted 4 months ago

“Disappointed! This flask was for a grandson's 21st birthday, it arrived in a most timely manner, but when he opened it on his December 15th birthday, there was no engraving as ordered - Cyrus A. Vella. We would like to return it for the engraving - please advise. As the purchaser, my name is Dawnna McDougall, NOT Dawnna Vella as on the invoice - ???”

Posted 4 months ago

Hi Dawnna, I can only sincerely apologise that the flask was received without the engraving. I can see that you have emailed us in regards to this and we have replied to your email but have not yet heard back from you. If you could contact us at sales@englishpewter.co.uk we can have this rectified for you. In regards to the name on the invoice, this is the name that you entered when placing the order, we do not change these details. -MH

Posted 4 months ago

“Arrived smashed then replacements arrived and without my knowledge left outside found the 2 days later boxes wet through and was going to be a Christmas gift. Certainly won't be using again”

Posted 5 months ago

Hi Alison, I can see that you have emailed us in regards to the parcel that was left outside by the courier, we have responded to your email but have not received a reply as to how you wish to proceed with us replacing the water damaged boxes. If you would like to send us an email to sales@englishpewter.co.uk we can certainly have replacement boxes posted to you immediately. - ZH

Posted 5 months ago

“Hallo. I don’t even know what to say about this purchase, since I paid for the money and still haven’t received it. The quality of your services is questionable. If you can refund me or return my purchase, I will be very grateful. It's only 150 euros. Regards, Volodymyr Tuzenkov.”

Posted 5 months ago

Hi, I can see that you have exchanged emails with my colleague in regards to your shipment and you were advised that your parcel was being processed by customs in The Netherlands, unfortunately any delays at customs in the destination country is out of our hands and can only apologise for the delay in transit. -MH

Posted 5 months ago

“Unfortunately i have yet to receive my order. I have been told by RM that it was signed for but nobody has received it at my address.”

Posted 6 months ago

Hi Pam, I can see that we received your email in regards to this on Monday and we have exchanged emails in regards to your parcel. Your replacement was posted on Tuesday and an investigation opened with Royal Mail. The replacement parcel is showing as delivered today (22nd November). If there are any issues please contact us directly via email to sales@englishpewter.co.uk -MH

Posted 5 months ago

“Instead of querying my order, you dispatched 3 engraved items exactly the same. Surely you would have questioned an obvious error? I am now stuck with 3 identical items to the tune of £189.”

Posted 6 months ago

Hi Sharynne Many customers do order multiple items with the same engraving and from looking at your order each flask was added to the cart separately so this would not have been questioned when we received your order. I regret to inform you that, in accordance with our company policy, we are unable to accept returns for personalised duplicate items. Personalised duplicates are created based on your specific preferences, and the production process is initiated immediately upon receiving your order to ensure timely delivery. We understand that unforeseen circumstances may lead to the unintentional ordering of duplicate items, and we sympathise with any inconvenience this may cause. Unfortunately, due to the unique nature of personalised duplicates, we are unable to restock or repurpose these items for resale. To ensure your complete satisfaction, we recommend reviewing your order carefully before finalising your purchase to avoid any duplication. -MH

Posted 5 months ago

“Its the 18th and I have still not recieved the gift the persons 75th birthday was last weekend I had to tell him it was on its way!”

Posted 7 months ago

Hello Jillian, Please accept my apologies that you have not received your order. From tracking the parcel I can see we shipped this item a day after the order was placed. Since looking at the tracking I can see the Logistics centres in Spain are experiencing backlogs. Should you require any further assistance, please do contact us. Kind regards. A.G

Posted 6 months ago

“The item arrived incorrectly engraved i contacted the company someday and sent photos of error including my original invoice. I was informed as it was Friday the item would not be dispatched until Monday. I explained i needed it for the next Sunday it never arrived. I phoned the company and was informed the items location but never got it until four days after the event. Terrible experience and HAD been using them for about 5two years bye bye English Pewter Company.”

Posted 8 months ago

Thank you, Mark, for your feedback. We are sorry that your experience was not a positive one, and understand how important it was for the item to arrive in time for the event. It is disappointing to know it arrived four days too late. We value your loyalty and the fact that this was not your first order with us. We want to ensure that all of our customers have a positive experience with us and can only sincerely apologise that this was not the case on this occasion. We value your input and hope to have the chance to regain your trust. Kind Regards MH

Posted 8 months ago

“Don't bother ordering from this company - I'm still waiting for my order, apparently first one lost in post, second one promised, still not arrived !!”

Posted 10 months ago

Hello, Please accept our apologies that the order had gotten lost in the post. From our records, I can see the item has been delivered on the 3rd July. If you have still not received your item, please do email us at sales@englishpewter.co.uk. Kind regards, AG

Posted 10 months ago

“The adhesive didn't hold the pewter initial on the wine glass. It came loose in the box. My mistake, I tried to adhere it myself with a super-glue and ruined the glass.”

Posted 10 months ago

Hello Harley, I am sorry to hear the pewter initial had come loose of the glass. Please accept my apologies that this had occurred in transit. We use a special adhesive to attach it to the glass and super glue will tarnish it. Could you please email us on Sales@englishpewter.co.uk and we can look into this matter further. Kind regards AG

Posted 10 months ago

“Will never buy from this company again let down badly in next day delivery for a present.then scheduled to arrive a week later no good .”

Posted 11 months ago

Hello Alan, We apologise for the poor experience on this occasion. Unfortunately UPS had delayed the parcel which had caused the delayed delivery. We do hope you give us another chance so we can make things right. Kind regards, AG

Posted 11 months ago

“If you are ordering a product to be shipped outside the UK, beware and consider a different company. Unfortunately, I can't recommend English Pewter Company due to their very deceptive shipping charges that resulted in me having to pay the DHL delivery driver €20 to release the package. I ordered a flask for £57 and paid an extra £18 for shipping and taxes upon checkout for delivery to Germany. After paying another €20 to DHL when delivered, that's roughly £35 total for shipping and taxes on a £57 item. When I contacted customer service, I was told there was a "one-liner" in the shipping terms and conditions that indicate they are not liable for import taxes on international deliveries. After a follow-up email responding, they ghosted me. You are a UK-based company that likely processes a lot of sales to customers in the EU. You should know exactly what these extra charges are and account for them at checkout. It's ridiculous and dishonest and you don't disclose them because the sale is more important and the customer doesn't find out about the exorbitant extra costs until the product is delivered. Ok, you got me this time, but I'll now make sure others are warned before deciding for themselves whether to do business with your company.”

Posted 11 months ago

“Won’t be ordering from this company again. Customs service very poor”

Posted 1 year ago

Thank you for your honest feedback. We apologise that your experience with our customs service was not up to your standards. We strive to provide exceptional customer service, and we are disappointed to have let you down. Could you please tell us a bit more about what did not meet your expectations by sending an email through to sales@englishpewter.co.uk We would appreciate any insight you can provide so that we can make our services better in the future. Thank you again for taking the time to tell us about your experience. -MH

Posted 1 year ago

“Poor Quality, material frayed, cardboard inner broken. Box itself looked OK on closer inspection screws holding the closing clasp were too small for the holes that were drilled. Sent email, no reply 👎”

Posted 1 year ago

Hello, We apologize that the quality of the material did not meet your expectations, and that the cardboard inner was broken. We are sad to hear that you sent an email but did not receive a reply, we have checked our records and can not locate an email from you. Can you please forward the email onto sales@englishpewter.co.uk and we can look into this. Kind regards, AG

Posted 1 year ago

“Has not arrived yet..”

Posted 1 year ago

Hi Jonathon, I am sorry to hear your item had not arrived for when your received the auto review invitation. From looking at your order, I can see the items were sent abroad which can sometimes take longer than normal for delivery. If you have not yet received your items, please do email us on sales@englishpewter.co.uk and we can certainly look into this. Please accept out apologies. Kind regards, AG

Posted 1 year ago

“As soon as this was opened by recipient (40th birthday) and the skull fell off 🤬”

Posted 1 year ago

Hello Jane, We are very sorry for what happened. We really appreciate you taking the time to let us know about your experience and we hope you accept our appology. So we can look into this further and resolve this, could you please email us on Sales@englishpewter.co.uk. Kind regards, AG

Posted 1 year ago

“Order made on 27.02. Not received to date. I made an order with a shipment to UAE. Paid for Royal Mail. Time provided to receive the shipment - 5 days. Their CS came back saying that they need a PO BOX for a shipment to Dubai - those don't exist so the package was returned by Royal Mail. The company is now saying I need to pay for the shipment AGAIN so they ship with a dummy PO BOX to please Royal Mail and manage the shipment. If Monty Python would need materials for their next sketch - I am sure those guys can provide plenty! Find a different place to buy - especially, if you're looking for a present and you care for the time of deliverry to be as the company states. I am now questioning all the positive reviews you can find here...”

Posted 1 year ago

Hi, As previously discussed via email. Your order was originally posted via Royal Mail on 28th February and then returned to us on 13th March due to the address missing a PO Box number. We contacted you immediately to inform you that the parcel had been returned due to an incomplete address. We advised you that we required a PO Box number to resend the parcel and confirmed the cost of both Royal Mail and UPS shipping. You were then able to provide us with a PO Box number to resend the parcel. Had the parcel been returned to us due to a mistake on our part we would have been more than happy to stand to the cost to resend the parcel back to you, however the parcel was returned due to an incomplete address that was provided when you placed your order and for this, we required you to make payment for the cost to resend the parcel. A refund has since been issued for the two glasses and gift wrap. Kind Regards -MH

Posted 1 year ago

“Non posso dare che questa valutazione visto che non ho ancora ricevuto il mio pacco.”

Posted 1 year ago

Hello, I am sorry to hear you have not received your parcel, could you please email us at sales@englshpewter.co.uk and we could look into this for you. Kind regards, AG

Posted 1 year ago

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English Pewter Company is rated 4.8 based on 1,437 reviews