If you are ordering a product to be shipped outside the UK, beware and consider a different company. Unfortunately, I can't recommend English Pewter Company due to their very deceptive shipping charges that resulted in me having to pay the DHL delivery driver €20 to release the package. I ordered a flask for £57 and paid an extra £18 for shipping and taxes upon checkout for delivery to Germany. After paying another €20 to DHL when delivered, that's roughly £35 total for shipping and taxes on a £57 item. When I contacted customer service, I was told there was a "one-liner" in the shipping terms and conditions that indicate they are not liable for import taxes on international deliveries. After a follow-up email responding, they ghosted me. You are a UK-based company that likely processes a lot of sales to customers in the EU. You should know exactly what these extra charges are and account for them at checkout. It's ridiculous and dishonest and you don't disclose them because the sale is more important and the customer doesn't find out about the exorbitant extra costs until the product is delivered. Ok, you got me this time, but I'll now make sure others are warned before deciding for themselves whether to do business with your company.