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Ella Palm Reviews

4.8 Rating 189 Reviews

97 %

of reviewers recommend Ella Palm

Company Reviews

Product Reviews

4.8

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

About Ella Palm:

Handmade premium gold, pearl and gemstone jewellery.

We believe that quality jewellery should be attainable and that everyone should have access to the perfect piece to elevate any look.

Our unique collection offers contemporary gold and pearl jewellery with a sophisticated timeless design. We use only the finest precious metals including sterling silver, 18k & 14k gold combined with freshwater keshi, biwa and baroque pearls and semi precious stones to create truly unique handmade pieces. An affordable premium jewellery collection that you will love to style and wear everyday.

Visit Website

Email:

info@ellapalm.com

Location:

shoreham by sea
bn43 5hl

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Ella Palm 5 star review on 24th March 2023

Ella Palm 5 star review on 21st October 2022

Ella Palm 5 star review on 7th February 2022

Ella Palm 5 star review on 13th February 2021

Ella Palm 5 star review on 9th November 2020

Ella Palm 5 star review on 9th November 2020

Ella Palm 5 star review on 9th November 2020

4

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous affordable jewellery, comes beautifully packaged!”

“I am over the moon with my necklace. Is really beautiful it hangs very nice and The SHINE is 😊 so good. Good quality love the presentation I most definitely will be buying from Coco in the near future. Ps Delivered pretty soon Thank you Sincerely Vivian Austin x”

“I also have to commend the impeccable customer service received from Zara.”

“I am in love with this brand so many beautiful pieces, I have purchased the Lolana set and the quality is gorgeous! Great customer service, they were helpful delivering my items on time for my birthday. Thanks Coco! X”

“The jewellery is so beautiful, I have purchased 4 items and I couldn’t be more in love with them and also the customer service is amazing they couldn’t be more helpful”

Hi Louise, Thanks so much for your kind review , we are thrilled to have you as a customer and so pleased you love your purchases! x :)

“I am totally in love with this brand so glad i found it! I have purchased two pairs of earrings and a pearl necklace and all gorgeous.The packing is so pretty too and very fast delivery. Will no doubt be back for more :)”

“The products are really well made and very high quality. I purchased the Carmen necklace and Harlow triple huggie earrings. I forgot to add the code for a discount before purchasing and emailed Coco Mango and they refunded immediately. The items were delivered quickly and wrapped up beautifully with cute little leather pouches and a cleaning cloth. I am extremely happy with my items and the genuine high level of customer service and will back again in the future to purchase more items.”

“I am in love with this Jewellery brand, I have ordered a few times now and the customer service is excellent. The packaging is beautiful and makes for a gorgeous present. Can’t wait to buy more! Thank you coco mango”

“Superb personal service and gorgeous product! Really pleased with my earrings. Would highly recommend to friends.”

“So happy I found this brand, both my earrings and necklace are gorgeous and such great quality for the price. Will order again!”

“I’m so glad a found Coco Mango. I wanted something special for my bridesmaids without spending a fortune. I found the perfect bracelets. Their customer service is outstanding and I was constantly updates with the shipping status. I was amazed when the bracelets arrived as the packaging was just as beautiful as the bracelets themselves. I couldn’t recommend this company more!”

“Excellent service, quickly dispatched and a well packaged. Seems good quality.”

Thanks so much for your lovely review Alan that is very kind.. so pleased you like the jewellery! :)

“The pearl Alexandra pendant necklace I bought was beautiful, looks just like it does in the pictures or even better. I'm very pleased with it and seems very good quality. The packaging was very good too. Only thing I wasn't a 100% happy with was the time it took to arrive to Germany ( 10 days) I appreciate it is a busy time of year but I would of given 5 stars if it had arrived more promptly. Overall I am very happy with my purchase thank you.”

“Everything was lovely, nice gift packaging shipping was fast. Great experience. The only reason I’m not giving 5 stars is because a lot of products I was interested in were not available (sold out) Would buy from you again multiple times!”

“I ordered for the first time one week ago. I had an issue with the delivery address but they sorted it right away. The Courtney earrings are also really nice. I would definitely recommend ordering with them.”

“I bought a beautiful bracelet that unfortunately the clasp broke not long after purchasing it. I contacted customer services and they couldn’t have been more kind and helpful. I sent a photo of the broken bracelet and they offered to send out a replacement which I have received swiftly. Fantastic customer service, I would definitely recommend.”

“Order was late by a few days as they had run out of stock of the Eva earrings but happy to wait, they are beautiful and very nicely packaged. It would of been easier if you had a phone number to call as back and forth with emails was a little time consuming but Hellana was very responsive.”

“Very well packaged the Alexandra pearl necklace is excellent quality. Hellana at customer service was very quick to respond and help as my package was delayed.”

“Items took quite a while to be received, they didnt answer emails I sent quickly but when they did they assured me the item was on its way and sent an extra gift with them as an apology. The actual necklace itself was the parisian coin and the coin was a lovely gold colour, the chain is a little thicker than the one in the advert, for those that don't mind it being slightly different than the advert the the necklace will be perfect. I went out and bought a replacement chain as it needed to be thinner.”

Hi Paul, I am ever so sorry about this. Your order has shipped from our end on the 01/02 we sent you the tracking but it looks like parcel has not been scanned through via royal mail. I will contact them right away to find out what has happened here. We have had a change around in our support team and emails recently and we really apologise if your message was missed. Sorry to cause such disappointment it really wasn't our intention . As you can see from other reviews our customer satisfaction is and will always be our biggest priority. We will ship your order again tomorrow on a tracked 24hr service and will also compensate you for the delay and the inconvenience. We hope that's okay, best wishes Zara

“Earings were excellent quality. I waited two weeks after ordering and had to chase for an update. They were out of stock but an admin error meant I wasn't informed. However when I contacted them via instant chat it was resolved within an hour and I received them the following day plus an extra gift to apologies. Mistakes happen but excellent service to respond. Will definitely shop with them again”

Hi Paul, thank you for your review. We are sorry you experienced an initial delay with your order; please accept our apologies once again for this. We pride ourselves on excellent customer service, so this should not have happened in the first place, but we are glad it was dealt with and that you are happy with your earrings x

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Ella Palm is rated 4.8 based on 189 reviews