Ella Palm Reviews

Name: Ella Palm
Rating: 4.83

4.8 Rating 189 Reviews

97 %

of reviewers recommend Ella Palm

4.8

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

About Ella Palm:

Handmade premium gold, pearl and gemstone jewellery.

We believe that quality jewellery should be attainable and that everyone should have access to the perfect piece to elevate any look.

Our unique collection offers contemporary gold and pearl jewellery with a sophisticated timeless design. We use only the finest precious metals including sterling silver, 18k & 14k gold combined with freshwater keshi, biwa and baroque pearls and semi precious stones to create truly unique handmade pieces. An affordable premium jewellery collection that you will love to style and wear everyday.

Visit Website

Email:

info@ellapalm.com

Location:

shoreham by sea
bn43 5hl

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Ella Palm 5 star review on 24th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pearl Alexandra pendant necklace I bought was beautiful, looks just like it does in the pictures or even better. I'm very pleased with it and seems very good quality. The packaging was very good too. Only thing I wasn't a 100% happy with was the time it took to arrive to Germany ( 10 days) I appreciate it is a busy time of year but I would of given 5 stars if it had arrived more promptly. Overall I am very happy with my purchase thank you.”

Helpful Report

“Everything was lovely, nice gift packaging shipping was fast. Great experience. The only reason I’m not giving 5 stars is because a lot of products I was interested in were not available (sold out) Would buy from you again multiple times!”

Helpful Report

“I ordered for the first time one week ago. I had an issue with the delivery address but they sorted it right away. The Courtney earrings are also really nice. I would definitely recommend ordering with them.”

Helpful Report

“I bought a beautiful bracelet that unfortunately the clasp broke not long after purchasing it. I contacted customer services and they couldn’t have been more kind and helpful. I sent a photo of the broken bracelet and they offered to send out a replacement which I have received swiftly. Fantastic customer service, I would definitely recommend.”

Helpful Report

“Order was late by a few days as they had run out of stock of the Eva earrings but happy to wait, they are beautiful and very nicely packaged. It would of been easier if you had a phone number to call as back and forth with emails was a little time consuming but Hellana was very responsive.”

Helpful Report

“Very well packaged the Alexandra pearl necklace is excellent quality. Hellana at customer service was very quick to respond and help as my package was delayed.”

Helpful Report

“Items took quite a while to be received, they didnt answer emails I sent quickly but when they did they assured me the item was on its way and sent an extra gift with them as an apology. The actual necklace itself was the parisian coin and the coin was a lovely gold colour, the chain is a little thicker than the one in the advert, for those that don't mind it being slightly different than the advert the the necklace will be perfect. I went out and bought a replacement chain as it needed to be thinner.”

Helpful Report

Hi Paul, I am ever so sorry about this. Your order has shipped from our end on the 01/02 we sent you the tracking but it looks like parcel has not been scanned through via royal mail. I will contact them right away to find out what has happened here. We have had a change around in our support team and emails recently and we really apologise if your message was missed. Sorry to cause such disappointment it really wasn't our intention . As you can see from other reviews our customer satisfaction is and will always be our biggest priority. We will ship your order again tomorrow on a tracked 24hr service and will also compensate you for the delay and the inconvenience. We hope that's okay, best wishes Zara

“Earings were excellent quality. I waited two weeks after ordering and had to chase for an update. They were out of stock but an admin error meant I wasn't informed. However when I contacted them via instant chat it was resolved within an hour and I received them the following day plus an extra gift to apologies. Mistakes happen but excellent service to respond. Will definitely shop with them again”

Helpful Report

Hi Paul, thank you for your review. We are sorry you experienced an initial delay with your order; please accept our apologies once again for this. We pride ourselves on excellent customer service, so this should not have happened in the first place, but we are glad it was dealt with and that you are happy with your earrings x

“Love the necklace definitely one for layering! But simple and can wear with anything! Comes in great packaging too!”

Helpful Report

Hi there, thank you so much for taking the time to leave a review. We love reading our customer's feedback! Best wishes, Coco Mango x

“The purchase was relatively simple and easy. Received the item safely.”

Helpful Report

Hey Tshui, Thank you for your review and for purchasing from Coco Mango. We hope you love your new jewellery :) Best wishes, Ella CM xx

“Great customer service. Nice products. Swift delivery.”

Helpful Report

Hey Sandra. Thank you for your review and for purchasing from Coco Mango :) We hope you love your new jewellery. Best wishes, Ella CM xx

Ella Palm is rated 4.8 based on 189 reviews