Ella Palm Reviews

Name: Ella Palm
Rating: 4.83

4.8 Rating 189 Reviews

97 %

of reviewers recommend Ella Palm

4.8

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

About Ella Palm:

Handmade premium gold, pearl and gemstone jewellery.

We believe that quality jewellery should be attainable and that everyone should have access to the perfect piece to elevate any look.

Our unique collection offers contemporary gold and pearl jewellery with a sophisticated timeless design. We use only the finest precious metals including sterling silver, 18k & 14k gold combined with freshwater keshi, biwa and baroque pearls and semi precious stones to create truly unique handmade pieces. An affordable premium jewellery collection that you will love to style and wear everyday.

Visit Website

Email:

info@ellapalm.com

Location:

shoreham by sea
bn43 5hl

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Ella Palm 5 star review on 24th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely design, poor quality, poor customer service I placed my order in Jan and didn't receive the product for 2 weeks. I contact them (by several means) and realised that the parcel was lost. They send me a new one, which is faulty. So I asked for a refund, and it's been 2 weeks since I confirmed my returned product has been received, no one replies my email.”

Helpful Report

Hello, Sorry to hear you have been having a lack of response from our team. Some of our staff were on annual leave for the last 2 weeks due to the holidays so we have been very short staffed. Please email us again as I can not tell from the review what order this is referring to. If you haven’t been refunded we will refund you right away. Many thanks Zara

“Really excellent service, gorgeous products. Would highly recommend. Packaging is beautiful too. Have bought from them several times and will continue to!”

Helpful Report

“The product I ordered broke after a few wears , it was a cuff bracket. Quality wasn’t as good as expect.”

Helpful Report

“Amara Palm sent me a shipping confirmation on March 3 but never shipped my shell earrings. I contacted Wolf & Badger on March 11. They checked with Amara Palm and then informed me on March 15 that Amara Palm apologized for the error. Amara Palm offered to fix this by shipping my order NOT today, NOT tomorrow, NOT the day after tomorrow, but the day after THAT. I am underwhelmed with the level of service and their unwillingness to correct their mistake in a timely manner. They have lost me as a customer forever.”

Helpful Report

Hi Laurie, We are so sorry you are disappointed with our service. You received a confirmation on the 3rd because we shipped your order on time and it was marked as shipped from our end. This means that the parcel documents have not been scanned and it looks like your order was lost by the courier. We sent out your order again but we were unable to get it to you any sooner due to us having no stock of the shell earrings. Again we are really sorry for this our customer satisfaction is always our biggest priority and hope you can see this was not our fault and that you will think about shopping with us again in the future. Best wishes Zara

“Arrived quickly. Good Quality. Lovely packaging”

Helpful Report

We are so thrilled to hear you love your new jewellery and that your order arrived quickly! Thank you again for supporting Coco Mango. Best wishes, Ella x

Ella Palm is rated 4.8 based on 189 reviews