Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.84

4.8 Rating 4,227 Reviews

97 %

of reviewers recommend Elite Garages

Company Reviews

Metrics

Info

4.8

Based on 4,227 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages operate from 19 locations covering the whole of the south and south-east England. Recently the company celebrated 50 years in business.

We have grown as a family business, with 3 generations working together. From humble beginnings at a petrol station in High Wycombe, Elite Garages can proudly claim to be one of the leading fast fit retailers in the country and through it’s membership of Group Tyre represents in excess of 15% of the total tyres sold in the UK. With over 1 million tyres in stock across the group we pride ourselves on having excellent availability for all your tyre needs.

Elite is not owned in any way by any tyre manufacturer and therefore can offer the best unbiased, professional advice and bring value for money from top-leading brands all the way through to economy brands. We are able to meet all your tyre requirements including Run Flats, motorsport, track day, high performance, off-road, 4×4, budget winter and all season tyres. We have tyres to meet all needs, from a wheelbarrow to a Rolls Royce.

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 5 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The older man at the reception desk was off-hand when I arrived both to leave my car and later when I collected it. Although the slow puncture was repaired, when I arrived home I discovered the tyre had not had any air added nor had the tyre pressures been entered on my car system as had been done on a previous occasion. Consequently, I had to do this myself. I will think twice about using this garage again which is a shame because I have used it before.”

Helpful Report

Posted 2 years ago

“Ordered my tyres through black circles which I’ve done many times before, it asks what day and time you’d like them fitted which it gave me the option am or pm along with a day, I got an email through saying “First come first serve” so what was the point in choosing a day or time you chose it for me basically. The guy in the garage seemed like the most unenthusiastic person I’ve ever met border line rude. Tyre fitting was fine along with the tracking. After it was completed and I went to collect my keys I expected an invoice of some sort to say the work was completed which I got told the printer isn’t working so you can’t have one, so I asked it to be emailed to me and they said they can’t, I mean really it’s 2022 and you can’t email an invoice?, what was the point of taking my email then?. Then I had to wait longer for them to verify I paid which was done at the start and I had to wait again. Just a rough process, the only reason I chose this garage was because it was the closest time to get my tyres fitted but I can assure you I won’t be coming back as it was a pain in the backside. I think you need to change the first come first serve process, people have busy lives and I don’t want to be hanging around or not knowing when my car is going to be finished, and the invoice situation needs to be updated as well. It’s not hard to send an email is it?.”

Helpful Report

Posted 2 years ago

“I have had problems with a run flat tyre driver side rear tyre which I bought from Elite Garages but they do not seem to be able to sort out why the pressure keeps going down every few days . I took it there on 13 January to ask them to check the tyre but they checked the passenger rear tyre which is the wrong one . I have been there 5 times now . They said there is no puncture and the valve is ok, so, it must be a faulty tyre. I bought 2 new front tyres on 13 January and did the alignment as well . I think the staff are very incompetent . If I knew they are so bad , I wouldn’t have used the garage .”

Helpful Report

Posted 2 years ago

“The work done was fine. What is not so fine is that I sent you an email last Wednesday regarding a quote for further work to be done by your Deal garage, but I have yet to receive a reply or even an acknowledgement of its receipt. Perhaps you could investigate and let me have your conclusions. Robert Knight”

Helpful Report

Posted 2 years ago

“Phoned yesterday to ask for availability to fit two tyres of my own. Advised to go today in the morning. Went there, just to be told its their company policy not to fit partly worn tyres. Fair enough, but this policy is not mentioned anywhere on their website I wasn't told on the phone either, when I said I am asking to have my owb tyres fitted. And the only thing that makes my tyres distinctive from new, was the absence of stickers and a bit of dust. But the guy couldn't even be bothered to have a look at them first, before sending me away. Even though they're supposedly offering free tyres health check.”

Helpful Report

Posted 2 years ago

At Elite Garages, we only fit brand new tyres due to safety issues. We do offer free tyre health checks. During a tyre health check we inspect the tyre condition, tread depth and pressure and advise accordingly. This is different to tyre fitting. Apologies if you felt we did not make this clear. Please provide us with further details, including which branch you visited, so that we can look into this for you. Our email is enquiries@elitegarages.co.uk. Kind regards, Elite Garages

Posted 2 years ago

“Removed wheel then said they hadn’t got a tyre said it would take about 40 mins to get one.So went for a walk came back an hour later and they said it’s here just going to fit it.So nearly two hours to get a standard tyre fitted and I was the only customer there.”

Helpful Report

Posted 2 years ago

Sorry for any inconvenience caused during your visit. Please email enquiries@elitegarages.co.uk with further information so that we can look into this. Kind regards, Elite Garages

Posted 2 years ago

“I had an MOT on Saturday 7-8-21 at dominion road Bmth. 1. The mechanic thought he had a right to change the radio channel while working on my car and I couldn’t change it back to the preferred station 2. I returned home with a rattle on my car to find there was something dragging under the car. I had to call my recovery company to fix this which cost me £25 . A cover had been left unbolted under the car. Clearly the mechanic was in a rush to leave work for his Saturday night out. How dangerous is this approach to a responsible Job? I will not be using Elite again. I have used them for quiet a few years with different cars and found them satisfactory . Not any more I’m afraid.”

Helpful Report

Posted 2 years ago

Sorry to read that you weren't satisfied with your visit. Please email enquiries@elitegarages.co.uk with further information if you would like us to look into this for you. Thank you.

Posted 2 years ago

“Reception staff not very helpful, Tyre fitter was great”

Helpful Report

Posted 2 years ago

“No I did not, you sent me a receipt for someone else with my name.”

Helpful Report

Posted 2 years ago

“Very expensive...£20 for 2 light bulbs and a 5 mixture job”

Helpful Report

Posted 3 years ago

Sorry to hear that you weren't satisfied with the price for the work you had done. If you'd like to discuss this, please email enquiries@elitegarages.co.uk with further information.

Posted 3 years ago

“Hi I would like to register my disappointment in your discount voucher scheme My son and I use your garage in Portsmouth on a regular basis and have always found the service to be of a high standard, however yesterday my son had his car in for MOT and premium service I then had one of your vouchers sent to his email address as I have done in the past with my car the voucher concerned was for £50.00 off when you have MOT and Premium service off when you use said service. We went to collect the car last night 9th September, the bill came to £335.00 so when we gave the staff the voucher the new total was £315.00, on questioning this I was told that as we are using the £50.00 off voucher the price of the MOT had to be raised to it's original price, I find this very deceiving, and only actually got £20.00 discount. When I used the voucher on my own car some months ago the £50.00 was deducted without any questions asked, has the procedure changed, I feel my son has been cheated here What is the point in offering people vouchers if when you come to use them you put the prices up, I am sorry to say but I believe this to a bit of a con and never expected this from your company I feel that strong about it that am now seriously considering taking mine and my sons business elsewhere. Your thoughts on this matter would be greatly appreciate”

Helpful Report

Posted 4 years ago

“I was taking my car to this garage few times in the past, but seems their standards are not the same as before, in August I book my car for a repair, I left the car early in the morning at garage and when I called at @ 2.15 PM they even didn't start doing anything on my car. I got a call at @18.00 saying that the car is going to be done next day and ready to collect at 9.45. But the problem still not resolved with the noise/ suspension on driver site, even was road tested by the mechanic before.”

Helpful Report

Posted 4 years ago

Afternoon Florica, I am sorry to hear you felt your recent visit to our Caterham branch wasn't up to the usual high standard. I am aware they have had staff issues due to holidays which may explain the longer than expected delay on work being carried out, so apologies for this. If your still having issues with the noise the branch will be happy to look for you again of course. Any further issues don't hesitate to contact me sophie@elitegargaes.co.uk

Posted 4 years ago

“Problems with access”

Helpful Report

Posted 4 years ago

Sorry to hear you had a problem with access at our Pulborough branch. If you would be kind enough to email sophie@elitegarages.co.uk with any further details i would be grateful. We are experiencing a high volume of traffic due to a recent petrol station closure down the road and we are monitoring the situation closely. Sorry for any inconvenience you experienced.

Posted 4 years ago

Elite Garages is rated 4.8 based on 4,227 reviews