Name: electricshop.com
Address: 27 The BroadwayDarkes Lane, Potters Bar, Hertfordshire
Rating: 4.94

“I will come back and do full review because right now in middle of exchange process with Elecshop”

Helpful Report

Posted 4 months ago

“Still have not received it!!”

Helpful Report

Posted 6 months ago

“Very unreliable in terms of ordering something, as they can say that something is in stock but afterwards they can call you to tell you that unfortunately they do not have it. Very expensive charge for a delivery that takes more than a week. Not recommended. The TV is fine for now, so thank you for that.”

Helpful Report

Posted 10 months ago

“The item was not working”

Helpful Report

Posted 10 months ago

“Delivered on 9th working day after ordering online. Tried to contact by phone on 5th day to see what was going on and had to ring 4 times trying different ext. numbers before someone answered. This was a week day! Eventually told there was a backlog but they had my order [which I already knew]. Poor customer service and bad communication. Item I bought is fine but I would be reluctant to use this company again. Delivery service good once they got item.”

Helpful Report

Posted 2 years ago

“Ordered a TV at a very good price. Date for delivery sent to me then on the day the delivery was cancelled as the TV was sent to the wrong currier depot. No calls or emails for a few days so sent email to the dealer who responded it was out of there hands once it was sent for delivery. They confirmed they had contacted the currier and they would be in touch with me once another delivery date was arranged. Still no contact from the curriers. There is a lack of contact from the Electricshop even though they say it is the couriers fault. My purchase is with Electricshop and not the currier so they should be looking after me better than this. They have had my money but don’t appear to be giving me the after sales service. If the TV had arrived on time then I would have given them a 5 but this has possibly exposed the gap in their customer service.”

Helpful Report

Posted 2 years ago

“Product ordering and delivery was quick. But product didn’t work out of the box so referred to manufacture. Now hanging on for a replacement and the opportunity to return defective product,”

Helpful Report

Posted 3 years ago

“My order was for an item labelled "in stock". Well it wasn't. It took 3 weeks for you to get it from the manufacturer. Once paid for I felt compelled to stay with you but would have rather gone elsewhere.”

Helpful Report

Posted 8 years ago

Dear Sir We are sorry that you feel that we have let you down. We have checked your order details and our sales dept did attempt to contact you by phone. This was to advise tou that there had been a big demand for the Bose Companion speakers you had ordered and that we were sold out at the time, when you placed the order the website was showing these speakers as "Available to order". We also sent you an update email a few days after with an expected incoming confirming that you would receive the order before Christmas. As per the courier tracking details your order was delivered on 22nd December. Unfortunately due to the Christmas rush there was an unexpected delay on our delivery from Bose UK. We would like to take this opportunity to apologise to you for the delay in delivering your order as promptly as we normally would within the time frame specified. Best regards Ken Customer Services Electricshop.com

Posted 8 years ago

“Delivery promised 9th April. Nothing received. Courier say they have not received into their delivery point. Phoned you yesterday. No further update ! Please advise soonest”

Helpful Report

Posted 9 years ago

“pAID FOR YOU TO TAKE OLD MACHINE AWAY. iT IS STILL HERE!!”

Helpful Report

Posted 9 years ago

Dear Gwyn Parkhouse, Please accept our apologies for the failure of the couriers to collect the item for disposal. Unfortunately this was a courier error, however a member of out team has arranged for them to contact you to arrange to return and collect it from you. We are sorry for the inconvenience this causes. Kind regards electricshop.com

Posted 9 years ago

“Had no delivery notice at all luckily I had called you this morning. And was in when it was delivered. Vey pleased with the item. But delivery of item poor. Reply to your email 10/3/15 i can assure you now email was sent and no text message.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. Our system shows that your were emailed directly by our couriers DPD on 6/03/2015. DPD also send you a text message provided you supplied a mobile number. Please check email spam box for your consignment and tracking details. We are glad you have now received your goods. Regards Sales Team Electricshop.com

Posted 9 years ago

“I ordered a Zanussi ZWF91283W Washing Machine from here. It arrived a day later than arranged and it didn’t work, I had to get the manufacturer in to repair it under warranty.”

Helpful Report

Posted 9 years ago

“Excellent. Very efficient Best price. Ordered late Monday. Kept fully informed. Delivered in the time slot by very pleasant driver on Wednesday. Will use your company again.”

Helpful Report

Posted 9 years ago

“Placed an order for a Dyson cordless - no acknowledgement email sent so I emailed them, they got back quickly and said they would email me when item in their warehouse. They didn't, as a result I was not watching out for email from the carrier. It didn't matter as the carrier went to the wrong address and left a card(Thurs). On Monday the carrier went to a different wrong address and left a card despite my phoning them to ensure they had right address, post code and my mobile no. Delivery was finally made late on Tues afternoon after 5 calls from me. No apology from carrier although to be fair Electricshop did apologise for delay. Not used to this sort of thing - most firms send almost too many emails. Suggest they make more contact with customer at all stages and ditch this carrier, totally incompetent. I will not buy from here again.”

Helpful Report

Posted 10 years ago

“Web good / service support and delivery promise spot on. Box damaged - package open one end. Product had been re-packaged inside box "badly"... not even sure all items present. Fingerprints on waste container and dust / hair inside. Plugs normally have protective shield over pins - this plug has been inserted into a socket. Wheels marked.”

Helpful Report

Posted 10 years ago

“Web good / service support and delivery promise spot on. Box damaged - package open one end. Product had been re-packaged inside box "badly"... not even sure all items present. Fingerprints on waste container and dust / hair inside. Plugs normally have protective shield over pins - this plug has been inserted into a socket. Wheels marked”

Helpful Report

Posted 10 years ago

“Web good / service support and delivery spot on. Box damaged - package open one end. Product had been re-packaged inside box "badly"... not even sure all items present. Fingerprints on waste container and dust / hair inside. Plugs normally have prot”

Helpful Report

Posted 10 years ago

“Web good / service support and delivery spot on. Box damaged - package open one end. Product had been re-packaged inside box "badly"... not even sure all items present. Fingerprints on waste container and dust / hair”

Helpful Report

Posted 10 years ago

“Web good / service support and delivery spot on. Box damaged - package open one end. Product had been re-packaged inside box "badly"”

Helpful Report

Posted 10 years ago

“Great service to deliver my Samsung TV within a couple of days of it being ordered. However, my experience of ElectricShop has been tarnished by their reaction to the fact that the TV did not come with a pair of 3D glasses, despite them being advertised as such and confirmed verbally when arranging delivery. The response was that it was an unfortunate mistake to advertise them as an included accessory (fair enough) but the solution? I can buy a pair from ElectricShop at the current discount price of £29.99, which is more expensive than just walking in to Currys to get them! Not good customer service I'm afraid.”

Helpful Report

Posted 10 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

electricshop.com Reviews