electricshop.com Reviews

Name: electricshop.com
Address: 27 The BroadwayDarkes Lane, Potters Bar, Hertfordshire
Rating: 4.93

4.9 Rating 11,891 Reviews

99 %

of reviewers recommend electricshop.com

Company Reviews

Metrics

Info

4.9

Based on 11,891 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01707 802030

Email:

sales@electricshop.com

Location:

27 The BroadwayDarkes Lane, Potters Bar
Hertfordshire
EN6 2HX

electricshop.com 5 star review on 9th January 2024

Mrs. Patricia Richards

electricshop.com 5 star review on 31st July 2022

Mr. Tavit Chamasanyan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service,”

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Posted 1 year ago

“The item pirchased was never delivered as the courier company would not leave it at the door. It was scheduled for Tuesday the 18th but was cancelled by the courier. It was then rescheduled for the 19 but I ouly found out the delivery time at 7.40am after i had gone to work. It was then rescheduled for today friday and I was notified at 9.14am that delivery would be in an hour slot from 10.17 and unfortunately I wasn't able to be at home for the delivery. I have tried to contact DPD to get them to leave the package in a safe place but they will not do this as per the Electricshop's instruction. I have now cancelled the order and have been advises that I will be charged £20 for carraige. The comapny advised that this was outlined in the payment confirmation, which it was but this was received after payment. I cannot recommend purchasing from this company, they are too inflexible and do not cater for there customers needs. John Lewis and other retailers can do it and there is no reason why Electricshop cannot provide a proper service to there customers if they value them.”

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Posted 1 year ago

Good evening Brian We are disappointed by your decision to cancel your order. Please know that the PIN system is in place to ensure the courier arrives at the correct location when delivering your parcel. During the peak holiday period over Christmas and New Year, we had no failed deliveries because the PIN is only sent to the contact details provided in our customers' orders. Additionally, we have removed the option for DPD to leave parcels unattended, as there is always a risk of theft if parcels are left in plain sight this secure delivery option is very important especially for an item costing nearly £400 Investigations like these require significant time and effort from both our team and the courier, which is especially challenging during busy periods when resources are limited. This also causes inconvenience to our other customers, which we deeply regret. As for the DPD ETA notice, it is provided once the driver's route has been planned. While we understand that timing can be frustrating, it's important to note that neither DPD nor we are at fault if you were unavailable during the delivery window, even though you selected the 1-2 working day option. Given that drivers often have up to 100 parcels to deliver in a day, it's unreasonable to expect each one to perfectly align with your availability. We hope this clears up any confusion, and we are sorry for any inconvenience caused. Best regards, Ken Customer Service Manager Electricshop

Posted 1 year ago

“Good service and easy to order my new tv”

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Posted 1 year ago

“I ordered on Fri it was delivered to my house on Sunday. Wow I can say except amazing service. Thankyou”

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Posted 1 year ago

“Qualty of cooker hood and customer services were excellent”

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Posted 1 year ago

“Vax air stretch hoover deliverd when said it would be. Excellent hoover exactly what I orderd. Affordable price. Will order again.”

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Posted 1 year ago

“Service as advertised and to a high standard. Product delivered promptly and operating as expected.”

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Posted 1 year ago

“Outstanding service and excellent prices. What more does antone want?”

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Posted 1 year ago

“Perfect shop Easy to use Best in town”

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Posted 1 year ago

“Easy purchase, good price. Logistics communicated well and goods delivery was efficient. I will use this company again. Great service Annie”

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Posted 1 year ago

“Excellent service delivered on time very impressed ,thank you”

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Posted 1 year ago

“Fast and efficient service”

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Posted 1 year ago

“Great service, prompt delivery, great product.”

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Posted 1 year ago

“Very competitive price for the product. Easy to use site and product delivered very quickly”

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Posted 1 year ago

“Good price and very quick delivery”

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Posted 1 year ago

“Good to deal with,quick delivery.”

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Posted 1 year ago

“Okay thanks.”

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Posted 1 year ago

“Great experience, easy to use, good price and fast delivery. I am very pleased all round.”

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Posted 1 year ago

“Purchased a Dyson v10 at a great price also a quick delivery so a great big thank you.”

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Posted 1 year ago

“My Dyson 11 arrived on time, great customer service, nice people to talk to. I will be buying from this shop again.”

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Posted 1 year ago

electricshop.com is rated 4.9 based on 11,891 reviews