Edwards Insurance Brokers Reviews

Name: Edwards Insurance Brokers
Address: Stonebridge House, Kenilworth Road, Meriden, Meriden
Rating: 4.84

4.8 Rating 639 Reviews

100 %

of reviewers recommend Edwards Insurance Brokers

Company Reviews

Metrics

Info

4.8

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Edwards Insurance Brokers:

We're a family run Insurance Brokers, specialising in insurance for Churches, Charities, High Net Worth Personal lines and Commercial organisations nationwide.

Visit Website

Phone:

01564730900

Email:

enquiries@edwardsinsurance.co.uk

Location:

Stonebridge House, Kenilworth Road, Meriden
Meriden
CV7 7LJ

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service, initial online request for a quotation ignored. When I rang all I get is emails, no attempt at any professional 'know your customer' approach and then just given a ridiculously high premium without any attempt at a breakdown across the three distinct areas I required cover for. Needless to say I am going elsewhere.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are sorry to hear that on this occasion we did not meet expectations and you had a negative impression of our company. I can assure you this is not a reflection on our usual service, we always take pride in providing clients with a personal and professional service. We appreciate you taking the time to share your thoughts, and I’ll make sure they get passed on internally so that we can learn from them and make improvements. I would welcome the opportunity to discuss this with you in more detail so that we can prevent this from happening again. Please get in touch with me at christopher@edwardsinsurance.co.uk or by phone on 01564 730 900 and we’ll discuss this further.

Posted 2 years ago

“I have recently moved from a vicarage to my own house for retirement. Nichola was really efficient in managing the transition of my contents and buildings insurances to the one property. In addition Kayleigh has acquired the best quote for buildings insurance on another property I own, which was due at the same time. It's all been sorted on my behalf, with pleasant efficiency, which has made it easier for me with all the work required in downsizing and relocating.”

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Posted 1 year ago

“Sarah Edwards was very efficient and knowledgeable which made it so much easier.”

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Posted 1 year ago

“Provides a good sevice to local churches”

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Posted 1 year ago

“The only broker who really listened, instantly understood my needs, offered the additional add on options that I had wanted, for me to consider without any pressure, (which competitors hadn't even heard of). Alan returned calls on time and came up with the exact product I asked for at a competitive price. Polite, friendly and professional at all times Alan was reassuring, explained all jargon and didn't bat an eyelid when he had to explain a few points I had not grasped initially. The turn around time was incredible. I thoroughly recommend Edwards Insurance brokers.”

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Posted 1 year ago

“As usual, an excellent service and price for our cricket club insurance needs. Attention to detail and understanding of our requirements are first class. We're happy to recommend Edwards Insurance Brokers.”

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Posted 2 years ago

“I am a Director of a Limited Company that manages a Private Road. In the course of the last 20 years we have been introduced to various Brokers and Policies by a succession of Managing Agents. This year we decided to start running things for ourselves and I was tasked with organising our Insurance. Having spent some frustrating days trying to explain what we wanted/needed to various Brokers, without making progress, imagine my delight on finding Edwards Insurance Brokers. I spoke to Sarah Edwards who immediately put me at my ease by explaining that Private Roads were a speciality for the Company. Within minutes we had discussed and agreed the need, an indicative quotation had been sent and the good news just kept on coming. The prices were very competitive, the cover is perfect and the ongoing customer service I have experienced is truly exceptional. As I wrote in my last email accepting the Quotation: - "Many thanks again for all your help in arranging this, you have been professional, responsive and enthusiastic throughout the process." Who could want for more?”

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Posted 2 years ago

“Alan Kafoor made it so easy to arrange what we wanted in our policy, very efficient .”

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Posted 2 years ago

“Very helpful, professional service for church insurance. I spoke to leah a few times and she went out of her way to sort everything out because of the postal strikes. I was very impressed with the service l received..thank you Leah”

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Posted 2 years ago

“Very helpful service with speedy response to our renewal review.”

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Posted 2 years ago

“I spoke to Sarah Edwards yesterday asking for a hard copy of the renewal documents previously sent by email for our review. They are aleady in my possession! Excellent response and service- thanks Sarah.”

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Posted 2 years ago

“Getting same day response on non-standard urgent enquiry was greatly appreciated, especially since normal account contact was on holiday.”

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Posted 2 years ago

“Martin has been such an amazing help. This is the first time I have bought insurance for my company and he sorted me out big time! Thanks Martin!”

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Posted 4 years ago

“We never had a bad experience with Edwards. One of our church members had an accident in the church and more in panic I informed the Brokers. They were more than helpful. I could not speak too highly of them. As it turned out the church member was sorted out through the church.”

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Posted 5 years ago

“I have received all correspondence from yourselves and paid the premium for 2017 /2018 . I have not received contact from yourselves so am unable to comment”

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Posted 8 years ago

“Arranged insurance , that's it.”

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Posted 8 years ago

“Timely distribution of documentation, well presented, clear and concise. Our insurance scheme rates are due for review next year, so that will be when we can better assess the performance of Edwards Insurance Brokers.”

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(St George's URC (High Heaton)) - Posted 8 years ago

“We were late in renewing our policy one year and they kindly provided cover until our payment was received,”

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(Righead URC) - Posted 8 years ago

“Only used once, the paper work was straight forward for insurance renewal the test will be if a claim would be needed (hope not) how efficiently it would be processed”

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(Warley Woods Meeting Room Trust) - Posted 8 years ago

“The service from Steven was good. Unfortunately we incurred a large amount of expense for inspections required by Edwards on the back of a burglary for which we did not claim, but were honest about reporting, Steven did his job well but the Church was not pleased.”

Helpful Report

(Argyle Morley URC) - Posted 8 years ago

Edwards Insurance Brokers is rated 4.8 based on 639 reviews