Dr Sam's Reviews

Name: Dr Sam's
Address: 308 Great Western Studios, 65 Alfred Road, London, City of Westminster
Rating: 4.69

4.7 Rating 2,853 Reviews

93 %

of reviewers recommend Dr Sam's

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677

Anonymous

Anonymous // 01/01/2019

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“Dr. Sam`s products are wonderful. I really recommend them.”

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Posted 4 months ago

“Just started to use the Dr Sam system after seeing the amazing results my friend had using it. I really like the products to early to tell regarding results.”

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Posted 4 months ago

“The moisturiser is quite thick but goes on okay. It feels quite sticky when on the skin, particularly after applying makeup, but it doesn't roll off the skin in little sausages like some products when you rub the skin or put makeup on. The jury is out on whether it improves my skin redness and fine lines, it's too early to tell. I also ordered the cleanser but it wasn't clear that this was one you have to put on wet skine and then wash off, which I don't like at all so won't be using that. I was disappointed to see that both products rated poorly on the 'Yuka' app, which rates how good or bad cosmetics are in terms of harmful ingredients etc. The moisturiser is 'poor' and the cleanser is 'bad'. I would be interested to hear your comments on this.”

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Posted 4 months ago

Hi Rosie, Thank you for your detailed feedback. We’re glad to hear the moisturiser is applying well under makeup without pilling, though we understand the texture feels a little sticky for now. This can often improve with regular use, and we hope you’ll begin to see more benefits for redness and fine lines as you continue. We’re sorry the cleanser’s format wasn’t clear and didn’t suit your preferences. It’s designed to be used on damp skin and rinsed off, for a gentle yet effective cleanse that respects the skin barrier. The usage instructions are written on the bottle for ease and clarity. Regarding the Yuka app ratings, we completely understand your concerns. At Dr Sam’s, we’re committed to creating products that are safe, effective and supported by scientific research. Apps like Yuka apply their own criteria, which may not reflect the rigorous formulation process and safety standards we follow. Rest assured, all ingredients we use comply with strict cosmetic regulations. If you’d like any further guidance, we’re always here to help.

Posted 4 months ago

“Easy ordering online and very fast delivery. Love you can buy a refill of the face cleanser, good value for money and recyclable packaging.”

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Posted 4 months ago

“I've only just bought the product so can't truly comment”

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Posted 4 months ago

“I used the Routine Finder on the website, which was very easy to use. It selects the most suitable products from the information you have given. You just have to select the products you want and your is complete. My order arrived the next day beautifully wrapped in Dr Sam tissue paper. I am so pleased with the results already showing after just few days.”

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Posted 4 months ago

“Easy to navigate website and fast delivery. Products that work.”

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Posted 4 months ago

“Fantastic service and products.”

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Posted 4 months ago

“Vorig jaar had ik nadat ik gestopt ben met de pil enorme uitslag gehad op mijn gezicht. Nadat dr sam's producten gebruikt, het sterk vooruit gegaan. Ik ben tevreden.”

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Posted 4 months ago

“i love these products and the way the subscription works is perfect. These products healed my acne instantly”

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Posted 4 months ago

“Effective products. Reasonable prices. Good clarity of information.”

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Posted 4 months ago

“I am super impressed with Dr Sams, in terms of the products and the experience - I really feel like I am receiving a bespoke service to address my skin concerns. One piece of constructive feedback - Sephora offer a discount when buying one of your two named favourite brands, it would be good if Dr Sams' website could do the same.”

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Posted 4 months ago

“I've been using Dr Sam Skincare for a few years and absolutely love it. The products are effective, gentle, and improved my skin without any fuss. Faves are the cleanser, nightly eye serum and the moisturiser. Longest I've used any brand and converted two of my friends.”

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Posted 4 months ago

“The website is easy to use and with the routine finder you can get a specific routine designed for your needs. I ordered the neutralizing gel and brightly serum to keep my acne under control and reduce the leftover hyperpigmentation. My orders need to be shipped to Belgium.I haven’t experienced any problems so far regarding the shipping.”

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Posted 4 months ago

“Great skincare products, been using them for 6 months now and I have really noticed a difference in my complexion. I find the subscription service brilliant. Which means I never run out.”

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Posted 4 months ago

“Always good”

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Posted 4 months ago

“Love dr Sam’s products and actually have good customer service”

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Posted 4 months ago

“I am so disappointed that my most recent experiences of ordering with Dr Sam and the consequences of trying to delay my subscription order ie it turned up leaving me with too many products. I have cancelled the subscriptions that have been delivered the requisite 3x and as soon as I am able to shall be cancelling the remaining items. I shall no longer be using Dr Sam’s products but will either go back to Medik8 or cheaper ( but I have heard good things about ) - Victoria Health’s Dose skincare”

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Posted 4 months ago

Hi Patricia, thank you so much for getting in touch, and we're truly sorry to hear how disappointed you’ve felt with your recent experience. It appears that the order you received was part of a different subscription than the one you had postponed,but we completely appreciate that this can feel confusing, and we agree that managing subscriptions should be a straightforward and stress-free process. We’ve reached out via email to help resolve this as quickly as possible and ensure you’re not left with products you don’t need. Thank you again for sharing your feedback and your loyalty to Dr Sam's, we hope by resolving your concern we can continue to provide the results and service you've come to expect from the brand.

Posted 4 months ago

“Love the website! So easy to find products. Beautiful skincare. Loved every product I tried.”

Dr Sam's 5 star review on 16th August 2025

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Posted 4 months ago

“Easy to order, quick to arrive. No problems at all.”

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Posted 4 months ago

Dr Sam's is rated 4.7 based on 2,853 reviews