Dr Sam's Reviews

Name: Dr Sam's
Address: 308 Great Western Studios, 65 Alfred Road, London, City of Westminster
Rating: 4.70

4.7 Rating 2,959 Reviews

93 %

of reviewers recommend Dr Sam's

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Dr Sam's 5 star review on 18th January 2026

Sibell

Dr Sam's 5 star review on 15th January 2026

Lesley

Dr Sam's 5 star review on 14th January 2026

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Anonymous // 01/01/2019

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“The products are wonderful but the packaging is terrible! So much plastic! And a box much too big for the product inside. Plus the dispenser for the gossamer SPF stops dispensing properly every time!”

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Posted 1 year ago

Hi Jane, thnk you so much for providing this feedback. We have reached out to you to further discuss this, and we look forward to speaking soon.

Posted 1 year ago

“I've been using the Body Cream for the last 5 days, twice a day as it recommends but finding it's making my body acne much worse. I'm coming out in lots of tiny whiteheads everywhere. It feels quite heavy on aswell. It's maybe helping the dryness but not much else sadly.”

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Posted 1 year ago

Hi Chantelle, thank you for your review, we're sorry to hear of this. We are in touch with you via email to resolve this for you as quickly as possible.

Posted 1 year ago

Hi Chantelle, thank you for taking the time to provide your feedback, we're sorry to hear that this was not to your liking. The team has been in touch, and we hope that this matter has been satisfactorily resolved for you.

Posted 1 year ago

“I'm disappointed. The pigmentation kit leave my skin totally dry and dull. I'll return the products and I'll ask a refund. Apart from this, I have to pay for the shipment. This company earns a good money and they can't provide with a return label and pay the delivery as other brands do???? Bah.”

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Posted 1 year ago

Hi Evelyn, thank you for your feedback regarding this. We have contacted you directly in order to resolve this for you.

Posted 1 year ago

“Je ne trouve absolument rien de particulier aux produits. La crème est vraiment inintéressante et ressemble à n'importe quelle crème bon marché. Ne fait pas le job. En plus, ce système d'envoyer toutes les 4 semaines des produits ressemble fort à de la vente forcée. Plus jamais.”

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Posted 2 years ago

“Don’t order from here! I ordered my items a week ago with 2-3 day delivery. I’ve received no communications other than the confirmation email. I’ll be requesting a refund and won’t bother ordering again. Especially as I was a first customer”

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Posted 2 years ago

“I haven’t noticed any change to my skin after over 3 months. Will not be repurchasing.”

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Posted 2 years ago

“Hi, I have been waiting for a delivery for over a month. I sent numerous emails and contacted via chat and no reply yet. So the experience has been quite poor lately. I got products on the past and I’m very happy with the products but this time it’s really disappointing, both the delivery system and the customer care. Thanks”

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Posted 2 years ago

“This cleanser didn’t suit my skin unfortunately, though it may work for you. Just not me. I found it left my skin irritated, dry, itchy and dull and created texture on my sensitive skin that wasn’t there prior to using the cleanser. After two tries, I had to stop to save my skin barrier. I did appreciate the texture and can see from the reviews that this is liked by many. However, this is not for me.”

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Posted 2 years ago

“I'm receiving an email pestering me for a review before I receive the product!”

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Posted 2 years ago

“I did not get my free gift”

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Posted 2 years ago

“I still don’t know how to use the points”

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Posted 2 years ago

“Didn’t receive it Sent already 2 emails to the brand with no reply”

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Posted 2 years ago

“Ordered the refill pouch and it burst as the seal was poor quality and before I could even refill my product I had lost loads due to it going everywhere. I have contacted customer service who I’m hoping can help turn this into a better outcome”

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Posted 2 years ago

“I want to return the product but theres no information on how to do that”

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Posted 2 years ago

“this relates to the Nightly Serum . i have bought numerous bottles of this over the past 3 years and i have lost track of how many that "gunk" up within a very short time. i managed to prise it open and there was loads left, a drastic look into the design of the bottle needs to be undertaken. Customer services told me to keep it in a warm place so the crystals dont form and they were not very understanding. i hardly live in a very cold climate. i like the product but now at the point where its a waste of money. Come on Dr Sam i notice this happens to other purchasers as well.”

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Posted 2 years ago

“I still didn’t receive my order”

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Posted 2 years ago

“Burnt my eyes”

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Posted 2 years ago

“The Brightly Serum made my rosacea worst. It absorbed fairly easily but made me flare up so badly. I stopped using it and I went back to normal. It's not a cheap product, I hate that I have to bin it”

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Posted 2 years ago

“Haven’t received any of those products I’ve ordered. Waiting for three weeks. Company was not able to answer my questions neither get in contact with German customs to clear the delivery.”

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Posted 2 years ago

“Unfortunately, after just a few days I had to stop using the products as I developed spots over my cheeks. At first many red, raised bumps but some of them developed into much bigger swollen spots. Too near Easter with many family gatherings to suffer from really bad skin. Perhaps I will try in May”

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Posted 2 years ago

Dr Sam's is rated 4.7 based on 2,959 reviews