Disk Doctor Labs Limited Reviews

Name: Disk Doctor Labs Limited
Address: 49, Queen Victoria Street, Albert Buildings, London
Rating: 4.87

4.9 Rating 163 Reviews

99 %

of reviewers recommend Disk Doctor Labs Limited

Company Reviews

Metrics

Info

4.9

Based on 163 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Disk Doctor Labs Limited:

We recover data from damage storage devices including hard drives, USB drives, raid servers etc. We have also published dozens of data recovery software.

Visit Website

Phone:

02030 869 512

Email:

csuk@diskdoctors.com

Location:

49, Queen Victoria Street, Albert Buildings
London
EC4N 4SA

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Disk Doctor Labs Limited 5 star review on 23rd April 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not impressed with the service as things where not communicated properly resulting in me having to pay £400 for nothing and they ruined my disk so I was not able to ever get my data when I went to another company”

Helpful Report

Posted 7 years ago

I have gone through your details, your review does not reflect the actual case. You brought in a damage laptop hard drive for which we sent you a no obligation quote for the recovery of data for £499 + VAT which was approved/agreed by you in your email to us (we have record of this email), Based on your approval, we started the recovery work on the drive. The data was successfully recovered and file list was sent to you by email, we waited to hear back from you but there was no response until the 11th day following our inquiry in which you stated that you are unable to arrange the payment and does not want the data. You were explained that you have already approved the quote, and we carried out the recovery work based on your approval, and if you declined after approval you will have to pay 50% of the approved quote so we can cover the cost incurred in recovering your data (our terms and conditions in quotation are clear on this). Basically you abandoned the job after approval, and you paid £250 not £400 following which we closed the case. Our quotation was also sent to you by email and was very clear of the charge which you agreed. Your drive was damage and was exactly in the same condition. The drive has to be taken to a data recovery specialist for the data to be recovered. We believe this review is totally unfair and does not represent actual situation.

Posted 7 years ago

Disk Doctor Labs Limited is rated 4.9 based on 163 reviews