Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,633 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Initial response would have been 5* for the price, delivery and help in deciding which accessories I needed to connect to my existing system. However, the stove was delivered in a van without a tail lift and no trolley. I had to help the driver lift off a very heavy stove, not ideal at 76 years of age, and provide a trolly. I needed to purchase an accessory which DS had to source from the manufacturer. I was advised that it would be a week delivery. It is almost 3 weeks and has required three phone calls progressing a delivery date, which I do not have still. D S have not been proactive on my behalf merely reactive, nor have I received the promised return phone calls with a delivery date. Poor customer service has reduced my scoring accordingly to 2*”

Helpful Report

Posted 3 years ago

“Initial delivery date given on order not met. A month later it was due to be delivered. Stayed in for 2 days waiting only to be told it wasn’t my wood burner and mine was sat in the warehouse. It did arrive a couple of days later. Sadly I had to do all the chasing and my wasted time waiting in for delivery (2 days) was only worth £25.”

Helpful Report

Posted 3 years ago

“Back and sides are two completely different bricks. I didn’t check them before they were fitted, the back was well wrapped and so I left it wrapped to avoid any damage, once they were fitted behind my log burner it was to late…. Back and sides do not match!! Two completely different brick types and two completely different pointing styles. To say I’m devastated is an understatement! To late to send back!”

Helpful Report

Posted 3 years ago

“The stove and price for the stove is excellent and looks lovely installed. The optional additional flue kit however cost £332.19 and all that I received was a flue liner and pot hanger priced at £201 for a liner and £79 for the hanger. I told the customer service this and they apparently did not see my point. The kit is listed as flue liner, hanger, fitting cone and flue connector. I had to purchase the flue connector as an optional add on and I had to purchase a cone from a local supplier. I feel very let down with the flue "kit" and the response from Direct Stoves”

Helpful Report

Posted 3 years ago

“Good price and stove looks good but not yet installed. Delivery service was terrible though. The first day it was due to be delivered it didn’t turn up after waiting in all day and I wasn’t informed. It was then arranged for two days later. I waited in all day again and it didn’t arrive again. It did arrive the day after but was left on the drive as they will not help you out it inside due to Covid.”

Helpful Report

Posted 3 years ago

“Had a fault with the insulation rope, emailed in and heard nothing back. Wouldn’t buy again.”

Helpful Report

Posted 3 years ago

“Out of stock when ordered but took payment before telling me. 20 minutes notice of delivery by a rude unhelpful chap.”

Helpful Report

Posted 3 years ago

“If I had realised that the logburner couldn’t be carried in the house I would have ordered it somewhere else. & very disappointed that the firebrick was damaged see pic”

Helpful Report

Posted 3 years ago

Hi Nic We offer a one and two man delivery service. You selected the one man service when ordering. You advised the fire brick was broken 2 days after delivery and we sent a replacement out to you the following day. Many Thanks

Posted 3 years ago

“I would love to write a review but haven’t received the stove !! Ordered beginning July told the middle of July told the 19th July but no stove 👍”

Helpful Report

Posted 3 years ago

“Still waiting for answer after disappointment of broken handle on stove door.”

Helpful Report

Posted 3 years ago

Hi Louis Sorry that the handle on your stove arrived damaged. I can see that you reported on the 8th July and we ordered a replacement handle from the supplier the same day. We spoke on the 14th to confirm what was happening and a replacement was dispatched on the 19th and arrived on the 20th July. Many Thanks

Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,633 reviews