Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 978 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only reason for 2 stars is the delivery was by UPS who dont tell you when there coming 3/ 5 days ridiculous when you work , No note in door saying they had taken fire back because it was broke we had to ring around to find out where it was so wont buy again from this company Its a shame because fire was lovely when we got it”

Helpful Report

Posted 3 years ago

Hi Paul Sorry you had a poor delivery experience. We use different delivery companies depending on the items purchased. Due to the increase demand on parcel companies, there are less carries that will handle large items such as yours, so we are limited to UPS sometimes. If practical for the customer we can deliver to work or other addresses. Many Thanks

Posted 3 years ago

“when I chose the fireplace and it stated chrome, I expected that the fret would not be plastic, looks cheap, to say the least. the background for the fire when not in use does not look the part. John Russell”

Helpful Report

Posted 3 years ago

“You sell on a lie. You advertise delivery in 15 days. Mine took about five weeks or more. I wanted it in for Christmas but it did not happen. Instructions were pretty useless. Good job I was an engineer, sorted it myself and had it up and running in two hours.”

Helpful Report

Posted 4 years ago

“A very nice gas fire - but the packaging had been tampered with, and one of the radiants was broken - see photo.”

Helpful Report

Posted 4 years ago

“Delivery was a huge pain. Had to chase 4 times. In the end despite me asking them to let me know when they were coming they just left it in the garden. Not impressed at all.”

Helpful Report

Posted 4 years ago

“We purchased a Derry waxed pine fire surround but on opening the well packed item, found that not only was the colour totally different from the photo shown on the supplier's website but the wood showed a distinct grain finish that again was not present in their photo. Furthermore the finish would seem to need another coating of dye as it looks like a cross between white and some sort of colour dye! We would also mention that the surround does not come with any fixings & as suggested by the supplier, whom I contacted, we should use mirror hooks which means that after self assembly of the fire surround, the customer has to down tools & trot off to their local DIY store before being able to fix the item to the wall! Unbelievable! I wanted to put comparison pictures of the surround on this review but that section of the review will not let me do so!”

Helpful Report

Posted 5 years ago

“Paid and waited 4 days for Electric fire (inset) to be delivered. They delivered wrong fire, it took another 3 days for this to be corrected. Then when delivering the correct fire the delivery company could not take away the original wrong fire, this took another day to be collected by them. A week of phone calls that I didn't really need sorting these problems out.”

Helpful Report

Posted 6 years ago

Direct Fireplaces is rated 4.4 based on 978 reviews