We purchased a Derry waxed pine fire surround but on opening the well packed item, found that not only was the colour totally different from the photo shown on the supplier's website but the wood showed a distinct grain finish that again was not present in their photo.
Furthermore the finish would seem to need another coating of dye as it looks like a cross between white and some sort of colour dye!
We would also mention that the surround does not come with any fixings & as suggested by the supplier, whom I contacted, we should use mirror hooks which means that after self assembly of the fire surround, the customer has to down tools & trot off to their local DIY store before being able to fix the item to the wall!
Unbelievable!
I wanted to put comparison pictures of the surround on this review but that section of the review will not let me do so!
3 years ago
Direct Fireplaces has a
4.4
average rating
from
722
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.