Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 980 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommend. Super fast and easy delivery and the delivery guy was so helpful! The fire place is just stunning. I am so happy with my purchase and would not hesitate to recommend”

Helpful Report

Posted 4 years ago

“From ordering over the telephone to delivery the service was excellent. Once the fire was unpacked I was so pleased to see clear, well written installation instructions. A far cry from the previous fire we had purchased - from a completely different supplier.”

Helpful Report

Posted 4 years ago

“Excellent customer service from Mike. The fireplace had been damaged in transit and although I was a bit anxious about reporting this, and what the outcome would be, Mike was professional, efficient and so helpful. He organised a replacement, which was delivered promptly. He restored my faith in buying online... I love my fireplace and would buy from Direct Fireplaces again.”

Helpful Report

Posted 4 years ago

“Unfortunately we can not have it fitted until 3rd Dec 2021 so can’t really complete this survey”

Helpful Report

Posted 4 years ago

“The service at this company is fantastic. I was kept up to date from start to finish”

Helpful Report

Posted 4 years ago

“good. service and product”

Helpful Report

Posted 4 years ago

“Great service and great prices. The team were incredibly helpful and delivery was bang on time.”

Helpful Report

Posted 4 years ago

“Excellent service, can't fault anything. Ordering was simple, delivery within a week, product is superb and we're really pleased with it. Would absolutely recommend.”

Helpful Report

Posted 4 years ago

“Absolutely fantastic experience. Delivered faster than expected, friendly drivers, love the fireplace. Haven’t put the central heating up since I started using the flame only., mind you the heater-works extremely well as I have tried it. Of course psychological but all the same makes my home lovely and comfortable. Highly recommend.”

Direct Fireplaces 5 star review on 22nd October 2021

Helpful Report

Posted 4 years ago

“The website was very easy to use , I had a couple of queries which they answered very quickly by phone, the fire arrived in 3 days, it is now fitted & looks great.”

Helpful Report

Posted 4 years ago

“Love my new fire! Ordering was easy and the item was delivered when promised. It was easy to install and looks great in our living room.”

Direct Fireplaces 5 star review on 21st October 2021

Helpful Report

Posted 4 years ago

“Excellent fire exceeds our expectations only one little grumble is that it is a little noisy when the heat is put on. Other than that very happy and it is so realistic and the front really smart. Thanks Dave.”

Direct Fireplaces 5 star review on 19th October 2021

Helpful Report

Posted 4 years ago

“Prompt delivery and a great fire. Would recommend this company to everyone.”

Direct Fireplaces 5 star review on 18th October 2021

Helpful Report

Posted 4 years ago

“Excellent web site has all the measurements to plan your next fireplace whereas some of the competitors do not. Good communication, quick delivery.”

Helpful Report

Posted 4 years ago

“Excellent service. Everyone very helpful and the fire is beautiful, heats the room very quickly.”

Helpful Report

Posted 4 years ago

“Excellent value and service. Prompt delivery.”

Helpful Report

Posted 4 years ago

“Good service”

Helpful Report

Posted 4 years ago

“Excellent customer service and produxt”

Helpful Report

Posted 4 years ago

“Very pleased with customer service,with direct stoves.slight issue with the burner I ordered.but within a week,was replaced with a new one.kept me up to date with emails and phonecalls.would highly recommend.and use again.”

Helpful Report

Posted 4 years ago

“Easy to order from online shop, good to buy British. Very fast delivery. Would recommend to friends.”

Helpful Report

Posted 4 years ago

Direct Fireplaces is rated 4.4 based on 980 reviews