DigitalPrintingIreland.ie Reviews

Name: DigitalPrintingIreland.ie
Address: Office 10021, 27 Upper Pembroke Street, Dublin 2, Ireland, Office 10021, 27 Upper Pembroke Street, Dublin 2, Ireland, Dublin
Rating: 4.90

4.9 Rating 3,888 Reviews

99 %

of reviewers recommend DigitalPrintingIreland.ie

4.9

Based on 3,888 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DigitalPrintingIreland.ie:

Digital Printing Excellence. Instant prices, order online today.

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Phone:

01 447 5306

Email:

hello@digitalprintingIreland.ie

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DigitalPrintingIreland.ie 5 star review on 23rd April 2024

199

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The print quality of my portfolio was amazing, but the binding ruined the whole thing. The bind was too tight and therefore doesn't allow the pages to open properly.”

Helpful Report

Posted 1 month ago

Hi Percimoney, I am sorry to hear that this has happened, this is not the type of product we expect our customers to receive. I have passed this issue on to our customer service team and someone should be in contact shortly. We look forward to hearing from you. Thanks Ella Marketing Assistant

Posted 1 month ago

“hi , i received my stickers mixed with other company stickers , mine is bali bliss medispa & dermaluxe aesthetic clinic, other company stickers : handles and hinges , banners all fine”

Helpful Report

Posted 1 month ago

Hi Montazeri, I am very sorry to hear you received the wrong stickers! This is not what we wish for our customers at all. I have sent your issue to the customer service team and they will be in contact shortly to have this rectified. We look forward to hearing from you. Again our sincerest apologies. Thanks Ella Marketing Assistant

Posted 1 month ago

Good afternoon Ali, Thank you for taking my recent call. We have been awaiting an update from you once you have checked the order in full to let us know if there has been a problem. As we have not heard back from you in over a month we assume the order was fine after all. Please let us know if you need any more help in the future. Kind regards Ian - Digital Printing

Posted 15 hours ago

“I ordered two sets of business cards. They arrived all mixed up with each other. I had to sort them manually myself, one by one. Also, a portion of the cards had smudge marks on them and as a result, were unusable. The only positive things I can say is that when I was ordering, I had a representative reach out to me very promptly to sort out an issue with the artwork, and the order was delivered on time.”

Helpful Report

Posted 3 months ago

Hi There, I am very sorry to hear there was an issue with your order. I have passed this along to our customer service team to resolve this for you. We look forward to hearing from you. Kind Regards Ella Marketing Assistant

Posted 3 months ago

Good morning Laura, I am sorry to see that we have not had a response to our emails and phone calls ofering to help you with this issue. If you do need our help please contact us on 01908 850 135 or reply back to our email and one of our advisors will be happy to assist you. Many thanks, Chris Stewart Customer Service Manager

Posted 1 month ago

“I ordered 2 posters. A1. They were pixelated. No one called to tell me. They were posted to me like this. Not a great service”

Helpful Report

Posted 5 months ago

Hi Glen, Thank you for your review. I am sorry to hear that this happened to your order. I have passed this along to a member of our customer service team to help resolve this issue for you. We look forward to hearing from you. Thanks Ella Marketing Assistant

Posted 5 months ago

Good afternoon Glen, Unfortunately, we have not had any contact back from you regarding the supply of corrected artwork for the free reprint we have offered. Unfortunately, we cannot print again until you have supplied artwork at the correct resolution. If you would still like to avail of this offer please contact us when the design is ready by email, phone or on our onsite live chat service and would be happy to help. Kind regards, Ian Digital Printing

Posted 1 month ago

“The quality was not the same as pervious orders. Hole cut into corners where sloppy and I had to tidy up with my own blade.”

Helpful Report

Posted 6 months ago

Hi Andrew Thanks for your review. I am sorry to hear there was an issue with your order. We are always happy to investigate any issues and be able to resolve the situation and do ask that customers contact us directly when orders are received to be able to rectify the situation. We have contacted you directly to be able to do this for you. Many Thanks Luke DigitalPrinting

Posted 6 months ago

“Order delivered was incorrect - not laminated as per order request. Reprint was then delayed. Finally received correct order 4 days late.”

Helpful Report

Posted 9 months ago

Hi Sarah I am sorry that there was an error in your order. We did investigate this and resolved the issue immediately as we do always wish customers to have orders as expected. The reprint was checked with additional quality control to ensure this. As it had issues rather than send it out sub standard we reprinted again and informed of the day delay in order to provide the standard expected. I am sorry that this was not to your expectation but we do wish to always ensure an order is correct especially if it has had a previous issue. Many Thanks Luke DigitalPrinting

Posted 9 months ago

“The first time round a complete disaster Posters arrived with an off cut of cardboard wrapped and Sellotaped very amateur hour - brought it to their attention heard nothing followed up myself and they said yeah we know about that and we are trying to fix it- well you need to tell your customers what you are doing they are not clairvoyant. A few days later a new print run in a proper roller arrived perfect. No apology no nothing”

Helpful Report

Posted 11 months ago

Hi Paul Thanks for your email. I am sorry that your first print did not arrive to the standard expected. I can see you did contact us and as a result, we did carry out an investigation and responded to your email that afternoon agreeing with you that it should not have been despatched in that condition and we did reprint another for you which I am glad arrived safely. In the email we sent you informing you of the reprint we did apologise for our error so I am sorry you feel you did not get an apology. We do always wish to resolve issues with prints as we do wish to provide the high quality prints expected. Many Thanks Luke DigitalPrinting

Posted 11 months ago

“My order consisted of business cards and stickers. The service was fast, the price was reasonable. The product: Business Cards - had a faint look to the colour and print and scratched/ rubbed away while in my wallet or pocket. Stickers- had a faint look to the colour and print. Adhesion is poor. This may be due to the budget selections I choose. I'm not counting the company out, I can only suggest ordering their premium lines if you want something decent. As for how decent, I do not know.”

Helpful Report

Posted 11 months ago

Hi Thanks for your review. I am sorry that your cards and stickers did not meet your expectations. I do see that your order was placed in November and your cards were chosen with no lamination so it would have no protection against wear and tear in wallets over a period of time. With the stickers you also provided your artwork as a png file which is a low quality image file - we always recommend providing artwork in PDF format with CMYK colours to represent colours on the printed page rather than on a lit screen. We do always wish to resolve issues at the time if you had contacted us we could have helped to resolve the issue. Many Thanks Luke

Posted 11 months ago

“We got our wedding and day 2 cards printed here. The process was quick but 70% of our invites had small black print dots at random areas. While they are small it is very prominent on in an invite that is light coloured and doesn’t have any black on it. This is pretty poor as this is our wedding invites! Was really disheartened when I seen this on majority of our invites.”

Helpful Report

Posted 1 year ago

Hi Cindy Thanks for your review. I am sorry that your order did not arrive to the standard expected. We do always wish customers to be happy with their order and do wish to resolve any issues. I will contact you directly regarding this to be able to rectify your order. Many Thanks Luke DigitalPrinting

Posted 1 year ago

Hi Cindy We are still wishing to resolve this for you and continue to try and contact you directly. We look forward to hearing from you. Many Thanks Luke DigitalPrinting

Posted 1 year ago

Hi Cindy I am sorry that we have not heard from you to be able to resolve this issue for you. We would still be happy to is you get in touch with us. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“My cards arrived 1 day late (which is perfectly fine) but without envelopes. I know have been waiting more than 2 weeks for it ( and counting ) which makes it impossible to send them in time. Customer service is not being honest about the delay and giving me false hope that will arrive at any minute.”

Helpful Report

Posted 1 year ago

Hi Vanessa Thanks for your review. I am very sorry to hear that the envelopes did not reach you. As they are lost in transit we are organising a further replacement to be sent to you today. We were unaware that they had not been delivered by the courier. I have contacted you directly regarding this. Many Thanks Luke DigitalPrinting

Posted 1 year ago

Hi Vanessa Further to this replacement envelopes have been sent out to you. We have not heard further from you so I hope that they arrived safely with you. Many Thanks Luke Digitalprinting

Posted 1 year ago

“Print quality was not consistent, some in the batch (all the same item) looked blurred and had damage on them. Items were also trimmed poorly. Have ordered before so this was disappointing, don't think I will be ordering again.”

Helpful Report

Posted 1 year ago

Hi Thanks for your review. I am sorry there was issues with your print. We do always wish customers to be happy with their orders so do seek to investigate and resolve this for you. We will contact you direct so we can do this for you. Many Thanks Luke DigitalPrinting

Posted 1 year ago

Hi We do still wish to resolve this for you but are waiting a reply to our email contact with you. We look forward to hearing from you to resolve this. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“Print didn't arrive at expected time without any message of explanation.”

Helpful Report

Posted 1 year ago

Hi Maelle Thanks for your review. We do always wish customers to receive orders on time but unfortunately we can never guarantee this as there are factors beyond our control. Courier companies don't even guarantee so we do only ever state estimated deliveries. However, with over 1000 jobs a day over 98% arrive in the stated time. We would be unaware of your delay as we had not heard from you to state this, We always do wish to respond to customers' issues and resolve them accordingly - We will contact you directly now we know of this. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“I received the wrong package and paid extra money to have it expressed for the day before the event. Their policy is that they don't give refunds even if it's their fault... not even for the express shipping payment... Finally received the proper poster and it was blurry...”

Helpful Report

Posted 1 year ago

Hi Thanks for your review. I am sorry that there was an issue with your delivery. It is always our policy to rectify as we wish customers to receive the product that they ordered. I can see in the chat you had with management it was discussed to either refund or reprint and we did send the reprint to you. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“Very disappointed that my order wasn't fulfilled fully and instead received a part someone else's order. I would have been satisfied with a correct replacement product, however the replacement was once again incorrect. A part of my order was also out of stock on ordering which wasn't highlighted at the time and was issues 2 weeks after the initial first order received. However, they have promised a full refund for their errors.”

Helpful Report

Posted 2 years ago

Hi Alanna, Thank you for taking my call and chatting with me today. Apologies again that this order was not as expected, I really do appreciate your feedback. I am delighted we were able to resolve the issue to your satisfaction today. I hope your faith in us has been restored and we hope you choose to order from us again in the future. Again, please accept our apologies for our mistake. Kindest regards Ian DigitalPrinting

Posted 2 years ago

“Overall experience was good, But on design logo was not warped but when received it was warped. The white was slightly pink also. It just wasnt sharp enough for us to use on our products.”

Helpful Report

Posted 3 years ago

Update 18/02/2021 Hi Craig, we have been in touch to remind you that we are waiting for you to resupply the artwork at the correct size. Once this is received we would be happy to help sort you out. Many thanks, Chris DigitalPrinting 04/01/2021 Hi Craig Thanks for taking my call today, I appreciate your time. Now that the issues have been discussed and you have agreed to amend your artwork to be print ready at the correct size and remove the pink we will wait for the new versions to arrive over for a new print. Kind regards Ian Digital Printing

Posted 3 years ago

DigitalPrintingIreland.ie is rated 4.9 based on 3,888 reviews